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Head Of Technical Operations Jobs (NOW HIRING)

Baton

Head of Technical Operations

San Francisco, CA · On-site

Tuesday, Wednesday, Thursday Baton is looking for a Head of Technical Operations to help us scale. This role sits at the intersection of engineering operations, customer reliability, and enterprise ...

Waymo

Head of Technical Services

Mountain View, CA · On-site

$226K - $278K/yr

Bridge the gap between technical teams and non-technical stakeholders, translating operational and ... You have: * Education & Experience: 5-7+ years of experience in software development, IT, or ...

Clariant

Onsite As the Head of Technical Application Development for Clariant's Industrial Applications, Americas, you will lead the technical innovation, application development, and customer support agenda ...

CSG

Head Of Maintenance

Harrisonburg, VA · On-site

Head of Maintenance Job Summary The Head of Maintenance is responsible for directing, managing, and ... Establish and maintain maintenance procedures, technical standards, and operational best practices.

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Head Of Technical Operations information

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$60.5K

$140.3K

$195K

How much do head of technical operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for head of technical operations in the United States is $140,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,500.00 and $171,000.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Technical Operations vs Technical Operations Manager?

AspectHead Of Technical OperationsTechnical Operations Manager
ResponsibilitiesOversees overall technical strategy, manages multiple teams, and aligns operations with business goals.Manages daily technical operations, supervises teams, and ensures project delivery.
Required CredentialsTypically requires extensive technical experience, leadership skills, and often a bachelor's or master's degree in a related field.Requires technical background, relevant certifications, and experience in operations management.
Work EnvironmentStrategic, executive-level environment with cross-department collaboration.Operational, team-focused environment with project and process management.

The Head Of Technical Operations focuses on strategic leadership and aligning technical functions with business objectives, while the Technical Operations Manager handles day-to-day technical team management and project execution. Both roles require technical expertise and leadership, but differ in scope and strategic involvement.

What does a Head of Technical Operations do?

A Head of Technical Operations is responsible for overseeing the technical aspects of a company's operations, including managing teams, optimizing processes, and ensuring systems run efficiently. They coordinate with other departments to implement technology solutions that support business goals. This role often involves strategic planning, budgeting, and maintaining high standards of performance and reliability across all technical functions.

What are some common challenges faced by a Head Of Technical Operations, and how can they be addressed?

A Head Of Technical Operations often encounters challenges such as coordinating cross-functional teams, ensuring system reliability, and balancing resource allocation. Navigating these requires strong communication skills, a proactive approach to problem-solving, and the ability to adapt quickly to shifting business priorities. Building robust processes, fostering collaboration, and maintaining transparent reporting structures can help address these challenges and lead to more efficient operations.

What are the key skills and qualifications needed to thrive as a Head of Technical Operations, and why are they important?

To thrive as a Head of Technical Operations, you need expertise in operational management, IT infrastructure, and strategic planning, typically supported by a degree in engineering, computer science, or a related field. Familiarity with enterprise systems (such as ERP and cloud platforms), ITIL certification, and project management tools like Jira or ServiceNow is often required. Strong leadership, problem-solving, and communication skills are vital to motivate teams and drive cross-functional initiatives. These skills ensure efficient operations, technological resilience, and the alignment of technical functions with organizational goals.
What cities are hiring for Head Of Technical Operations jobs? Cities with the most Head Of Technical Operations job openings:
What are the most commonly searched types of Of Technical Operations jobs? The most popular types of Of Technical Operations jobs are:
What states have the most Head Of Technical Operations jobs? States with the most job openings for Head Of Technical Operations jobs include:
What job categories do people searching Head Of Technical Operations jobs look for? The top searched job categories for Head Of Technical Operations jobs are:
Head Of Technical Operations jobs near you
Infographic showing various Head Of Technical Operations job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $140,312 per year, or $67.5 per hour.
Head of Technical Operations

Head of Technical Operations

Baton

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

Who We Are
Baton is Ryder's in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics. With $10B in freight under management, our technology reaches every part of the U.S. economy.
We design and ship category-defining software that enables Ryder and its 50,000+ customers-including some of the world's most well-known brands-to plan and execute freight intelligently, efficiently, and cost-effectively. Our work includes everything from customer-facing software to the data platform that will power the next era of innovation at Ryder.
Baton's mission: enable supply chain on autopilot.
Ryder acquired Baton in 2022 to power its next wave of digital products. We operate at startup speed, with Fortune 500 reach. If you have a passion for solving complex problems and creating impact for the engine of the American economy, you'll love it here.
Role: Technical Director of Operations
Location: Hayes Valley, San Francisco, CA
Basic Job Details
Job Type: Full Time
Work Model: Hybrid
Remote Days: Monday & Friday
Office Days: Tuesday, Wednesday, Thursday
Job Description
Baton is looking for a Head of Technical Operations to help us scale. This role sits at the intersection of engineering operations, customer reliability, and enterprise IT. It is ideal for a technical leader who thrives in ambiguity, cares about both internal and external customers, and can operate strategically while staying hands-on when needed.
You will own the vision, strategy, and execution of Baton's Production Support function, ensuring platform reliability, operational excellence, and exceptional customer experiences as we scale. You'll lead and grow a team of Production Support Engineers, and establish Baton's technical support function as a strategic partner to Engineering, Product, and Customer Success.
You will also own the vision, strategy, and execution of Baton's internal IT environment. Baton operates as an independent subsidiary with our own technology stack (Google Workspace, Slack, AWS) while being part of Ryder's enterprise environment (Microsoft 365, Teams, Azure). You will manage and improve our day-to-day systems while acting as a strategic bridge between Baton and Ryder's enterprise IT organization.
Responsibilities
  • Leadership & Team Development:
    • Lead and mentor a high-performing Production Support Engineering team, fostering a culture of ownership, empathy, and continuous improvements
    • Build and execute hiring, onboarding, and career development plans, establishing clear pathways for growth
    • Create structured onboarding programs to accelerate context-building on Baton's products, tech stack, and business logic
    • Foster deep integration between PSE and core engineering teams, breaking down silos and enabling knowledge sharing
  • Operational Excellence:
    • Design and implement comprehensive runbooks, processes, and operational documentation
    • Establish and manage SLAs and key metrics (uptime, response time, resolution time, CSAT), driving continuous improvement through data
    • Own customer and operator communication during incidents, ensuring clear, timely, and empathetic updates during outages and degradations
    • Leverage customer insights, telemetry, and support trends to proactively detect issues, automate solutions, and advance support tooling
    • Partner with Engineering to validate new features, run bug bashes, create E2E/integration tests in response to incidents, and support pre-onboarding QA for customer migrations
  • Strategic Initiatives:
    • Define the team's charter, transforming Production Support towards a hybrid Site Reliability Engineering (SRE) / Technical Solutions Engineering model
    • Partner with Engineering and Product leadership to influence platform reliability, observability tooling, and self-service capabilities-ensuring Baton's infrastructure can scale to support Ryder's 50K+ customers
    • Define and execute a roadmap toward 24x7 coverage, reducing external help desk dependencies as the business scales
    • Establish processes for the PSE team to take on customer-specific technical solutions, configuration changes, and lightweight operational fixes-protecting engineering bandwidth for strategic roadmap work
    • Champion exceptional customer experiences: Use incident trends and customer feedback to drive platform improvements that prevent future issues and increase customer satisfaction
  • Enterprise IT Administration:
    • Manage and administer Baton's core IT systems including Google Workspace, Slack, AWS, related productivity tools, MDM, office A/V, and our office internet/WiFi
    • Develop and implement strategies for bridging Baton and Ryder systems where appropriate, including SSO, identity management, and cross-platform workflows
    • Act as primary technical liaison with Ryder's enterprise IT team, navigating policies, security requirements, and integration opportunities
    • Build relationships with Ryder IT leadership to advocate for Baton's needs while ensuring alignment with enterprise standards
    • Evaluate opportunities to migrate Baton systems to Ryder's enterprise platforms where it makes business and technical sense
    • Create and maintain policies, procedures, and documentation for Baton's IT environment that are aligned with Ryder's security and compliance policies
    • Provide hands-on IT support to Baton employees
    • Identify opportunities for automation and integration, partnering with engineering teams as needed to execute on these opportunities
Minimum Qualifications
  • 8+ years of experience in IT, DevOps, or Site Reliability Engineering
  • 5+ years of experience managing and scaling production support teams in high-growth B2B SaaS environments where reliability, compliance, and customer SLAs are non-negotiable
  • Hands-on experience administering enterprise IT systems (Google Workspace, Slack, AWS, MDM, SSO/identity, office A/V/networking)
  • Hands-on experience with monitoring and alerting systems (Prometheus, Grafana, Sentry, DataDog, etc.)
  • Strong program management skills to lead cross-functional initiatives and drive projects to completion
  • Strong change-management skills, with a track record of rolling out new systems with minimal disruption and high employee adoption
  • Experience navigating enterprise procurement, security, compliance, and change-control processes
  • Comfort navigating large, matrixed organizations (experience working across multiple teams, getting alignment, and influencing without authority)
  • Deep empathy for employees and customers, with commitment to delivering exceptional support experiences even under pressure
Preferred Qualifications
  • Experience with QA or test automation
  • Experience building or managing 24x7 support operations
  • Experience transitioning support teams toward SRE or Technical Solutions Engineering models
  • Hands-on experience administering both Microsoft 365/Teams/Azure and Google Workspace/Slack/AWS environments and making them play well together
  • Experience with enterprise security and compliance policy definition and implementation
  • Experience in logistics, supply chain, or freight technology
The Perks
  • Competitive Base Salary + Cash Bonus Structure
  • Annual Company Bonus + Long Term Incentive Plan
  • 401k with Matching
  • Hybrid Work Schedule
  • Hyper-Stable, publicly traded Enterprise
  • Medical, Dental, and Vision Health Coverage
  • Employee Stock Purchase Program (15% discount to market value)
  • Collaborative, Fun, and Tech Forward office in Hayes Valley, San Francisco, CA

Compensation Range: The annual base salary range for this position is $180,000- $230,000*. Compensation will vary based on factors including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Baton's full-time employees are eligible for an annual performance bonus.
Why You Should Join
  • Have an immediate impact:
    • With Ryder's existing customer base of 50,000+ companies and an internal headcount of 43,000, the scale and impact of our products will be large and far-reaching, from day one.
  • Opportunity to grow and lead in a Fortune 500 company:
    • You'll get to work in a rapidly growing, startup-like environment while having the stability and backing of Ryder and its full executive team.
  • Creative, fast-paced environment to solve impactful problems in Supply Chain:
    • We're going to design completely new tools for an industry that hasn't been rethought in decades. And to do this, we need people who think differently.

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