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Manager Of Technical Operations Jobs (NOW HIRING)

TTEC Digital

Technical Operations Manager

Austin, TX · On-site +1

Own completion of Change Management cycles and provide adequate visibility internally and ... of Technical Operations Management experience, ideally within contact center environments ...

Roku

Technical Operations Manager

Austin, TX · On-site

We sit at the intersection of Engineering, Content, Live Operations, and Advertising - triaging ... About the Role We are looking for a Technical Operations Manager to lead a team of engineers who ...

Wilson Elser

Manager of Technical Projects

Stamford, CT · Hybrid

The Position This hands-on BSI Manager of Technical Projects (MTP) position will reside within the ... The MTP is expected to directly oversee and support day-to-day departmental operations involving ...

Leidos

Technical Operations Manager

Kissimmee, FL

$92K - $166K/yr

Managing operational readiness of critical infrastructure. * Overseeing technical performance, staffing, and workforce development. * Coordinating engineering changes and system upgrades.

Wayve

Technical Operations Manager

Sunnyvale, CA

Proven track record of managing programs, demonstrations, or operations that require tight coordination between technical development teams and operational execution. * Deep experience with test ...

Carnival Corporation

VP, Technical Operations

Miami, FL · On-site

The VP of Technical Operations will serve as a key strategic and operational leader to support the ... Direct lifecycle management and scheduling of major drydock including cost estimation, contractor ...

National Airlines

Technical Operations Trainer

Orlando, FL · On-site

$29.75 - $39.50/hr

Manager of Technical Operations Training FLSA Status: Exempt Essential Functions: * Participates in the Company's Safety Management System (SMS), as required * Completes Initial Level 1 and Level 2 ...

kindeva

Director, Technical Operations

Saint Louis, MO · On-site

The Impact You Will Make The Director of Technology Operations is a strategic and technical ... Investigations & CAPA Management * Lead and support complex manufacturing investigations, including ...

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Manager Of Technical Operations information

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$35.5K

$91.3K

$144.5K

How much do manager of technical operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager of technical operations in the United States is $91,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $111,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Manager of Technical Operations, and how can they be addressed?

A Manager of Technical Operations often encounters challenges such as balancing resource allocation, managing cross-functional teams, and ensuring timely project delivery while maintaining high technical standards. Effective communication and proactive problem-solving are essential for navigating these challenges. Building strong relationships with both technical staff and other departments, as well as implementing clear processes and regular progress reviews, can help mitigate obstacles and drive operational success.

What are the key skills and qualifications needed to thrive as a Manager of Technical Operations, and why are they important?

To thrive as a Manager of Technical Operations, you need a solid background in operations management, technical expertise in relevant systems, and a bachelor's degree in engineering, information technology, or a related field. Familiarity with IT service management tools (like ServiceNow), project management software, and certifications such as ITIL or PMP are typically required. Strong leadership, problem-solving, and communication skills set top performers apart in this role. These skills ensure efficient technical operations, effective team management, and the successful delivery of business objectives.

What is the difference between Manager Of Technical Operations vs Network Operations Manager?

AspectManager Of Technical OperationsNetwork Operations Manager
Primary FocusOverseeing technical processes, systems, and infrastructure across departmentsManaging network infrastructure, security, and performance
Required CredentialsTechnical certifications (e.g., ITIL, PMP), relevant experienceNetworking certifications (e.g., CCNA, CCNP), technical experience
Work EnvironmentIT departments, cross-functional teams, technical operationsNetwork teams, data centers, security teams
Industry UsageCommon in tech, manufacturing, and service industriesPrimarily in IT, telecommunications, and data services

The Manager Of Technical Operations oversees broad technical processes and infrastructure, while the Network Operations Manager focuses specifically on network systems and security. Both roles require technical certifications and experience but differ in scope and specialization.

What does a Manager of Technical Operations do?

A Manager of Technical Operations oversees the day-to-day technical activities within an organization, ensuring that systems, networks, and technical teams run efficiently. They coordinate technical projects, manage staff, and ensure that all technical operations align with organizational goals. Their responsibilities often include troubleshooting issues, implementing new technologies, optimizing processes, and ensuring compliance with industry standards. Effective communication and leadership skills are essential, as they serve as a bridge between technical teams and upper management.
What cities are hiring for Manager Of Technical Operations jobs? Cities with the most Manager Of Technical Operations job openings:
What are the most commonly searched types of Of Technical Operations jobs? The most popular types of Of Technical Operations jobs are:
What states have the most Manager Of Technical Operations jobs? States with the most job openings for Manager Of Technical Operations jobs include:
Manager Of Technical Operations jobs near you
Infographic showing various Manager Of Technical Operations job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $91,282 per year, or $43.9 per hour.
Technical Operations Manager

Technical Operations Manager

TTEC Digital

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 23 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
We are looking for a Technical Operations Manager to join the Managed Services practice. This is a remote, telecommute role based in US.
In the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.
In addition, the Operations Manager assures adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.) The Ops Manager also manages internal and external communications regarding the client engagement. The Ops Manager ensures client satisfaction with Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support. Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement. This includes assisting with the creation of commercial documentation, requirements gathering and determination of effort.
What you will be doing:
Platform Operations Management
  • Management, trending and analysis of historical and existing support and change service requests
  • Prioritize work related to service requests for technical resources
  • Own completion of Change Management cycles and provide adequate visibility internally and externally.
  • Review daily/weekly/monthly platform statistics related to stability and capacity
  • Develop Action plans to resolve stability or capacity issues
  • Coordinate Incident / Service Request resolution activities from initiation to root cause analysis between Service Desk, Level II/III and management resources
  • Ensure certification of technical plans for major implementations and projects
  • Continuous development and exhibition of platform knowledge and effective application to the client environment
  • Ensure adherence with client regulations/policies; i.e., Incident/Problem/Change/Release Management/ITIL, etc.,

Timely and Effective Management of internal and external Communications
  • Organize and Lead regular client Operational status reviews
  • Coordinate account activities and communications with Account Management and support interactions and communications with relevant vendors
  • Maintain positive and professional demeanor when communicating internally and externally
  • Build strong business relationships with all engagement stakeholders
  • Act as a trusted advisor for client contacts
  • Distribute and discuss client "lessons learned" discoveries

Ensure Client Satisfaction with Managed Services Operations
  • Proactive "informal" check with client on Managed Services performance
  • Ensure client issues thoroughly triaged and SLA's met
  • Conduct bi-annual client feedback discussion
  • Develop effective action plan to address negative client feedback and prevent recurrence of client issues
  • Communicate all client feedback to account management and staff
  • Management and assurance of escalations and timely and effective incident notifications
  • Drive the assurance of resource effort allocation to remain in alignment with client requirements
  • Arrange site visits with client to improve ICS/MS understanding of client mission

Ensure effective management of Commercial aspects
  • Assist account partners and Account Management with client interactions
  • Assist with the creation of SOW's, Change Requests, RFP responses and other contract documentation
  • Tracking Project run rates, hours utilization and ensure proper invoicing
  • Pre-Implementation requirements compilation, LOE and Resource Management for small projects
  • Obtain solid knowledge of Managed Services offerings
  • Provide formal account status and communication with Account Partner and Account Managers
  • Provide important client information to peers and management to facilitate good business decisions
  • Work with account partners to identify relationship expansion opportunities

Manage effective transition of Support Activities
  • Integrate with and provide feedback to improve delivery methods
  • Ensure requisite support reference documentation is created
  • Provide direction for client transition to new support model
  • Manage client expectations for daily support and ongoing projects
  • Manage engagement scope and responsibilities

Skills and experience you bring:
  • 2-4+ years of Technical Operations Management experience, ideally within contact center environments supporting cloud or on-premises technologies
  • Proven client management capabilities, including relationship building, expectation setting, and issue resolution
  • Hands-on experience delivering or managing Contact Center technologies, such as:
    • Voice and data network operations
    • Computer Telephony Integration (CTI)
    • ACD and IVR platforms
    • CRM systems and related integrations
  • Advanced organizational and coordination skills, with the ability to manage multiple operational priorities in a fast-paced environment
  • Nice to have: foundational project management experience (task planning, timelines, cross-functional coordination)

$90,000 - $105,000 a year
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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