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Manager Of Technical Operations Jobs (NOW HIRING)

Roku

Technical Operations Manager

Austin, TX

About the Team Technical Operations is the first line of defense for the Roku platform. We are a ... You will manage SLAs, own launch readiness for high-visibility events, drive automation initiatives ...

Roku

Technical Operations Manager

Austin, TX · On-site

We sit at the intersection of Engineering, Content, Live Operations, and Advertising - triaging ... About the Role We are looking for a Technical Operations Manager to lead a team of engineers who ...

Roku

Technical Operations Manager

Stamford, CT · On-site

$112K - $140K/yr

We sit at the intersection of Engineering, Content, Live Operations, and Advertising - triaging ... About the Role We are looking for a Technical Operations Manager to lead a team of engineers who ...

Roku

Technical Operations Manager

Stamford, CT

$112K - $140K/yr

About the Team Technical Operations is the first line of defense for the Roku platform. We are a ... You will manage SLAs, own launch readiness for high-visibility events, drive automation initiatives ...

Tip top, Inc.

Manager of Technical Services

Rockmart, GA · On-site

$103K - $103K/yr

Oversee laboratory operations and certifications for food chemistry lab and internal micro lab ... Regulatory Compliance and Risk Management * Stay abreast of evolving food safety regulations and ...

Wayve

Technical Operations Manager

Sunnyvale, CA · On-site

Proven track record of managing programs, demonstrations, or operations that require tight coordination between technical development teams and operational execution. * Deep experience with test ...

Wayve

Technical Operations Manager

Sunnyvale, CA · On-site

Proven track record of managing programs, demonstrations, or operations that require tight coordination between technical development teams and operational execution. * Deep experience with test ...

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How much do manager of technical operations jobs pay per year?

As of Jul 25, 2026, the average yearly pay for manager of technical operations in the United States is $91,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $111,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Manager of Technical Operations, and how can they be addressed?

A Manager of Technical Operations often encounters challenges such as balancing resource allocation, managing cross-functional teams, and ensuring timely project delivery while maintaining high technical standards. Effective communication and proactive problem-solving are essential for navigating these challenges. Building strong relationships with both technical staff and other departments, as well as implementing clear processes and regular progress reviews, can help mitigate obstacles and drive operational success.

What are the key skills and qualifications needed to thrive as a Manager of Technical Operations, and why are they important?

To thrive as a Manager of Technical Operations, you need a solid background in operations management, technical expertise in relevant systems, and a bachelor's degree in engineering, information technology, or a related field. Familiarity with IT service management tools (like ServiceNow), project management software, and certifications such as ITIL or PMP are typically required. Strong leadership, problem-solving, and communication skills set top performers apart in this role. These skills ensure efficient technical operations, effective team management, and the successful delivery of business objectives.

What is the difference between Manager Of Technical Operations vs Network Operations Manager?

AspectManager Of Technical OperationsNetwork Operations Manager
Primary FocusOverseeing technical processes, systems, and infrastructure across departmentsManaging network infrastructure, security, and performance
Required CredentialsTechnical certifications (e.g., ITIL, PMP), relevant experienceNetworking certifications (e.g., CCNA, CCNP), technical experience
Work EnvironmentIT departments, cross-functional teams, technical operationsNetwork teams, data centers, security teams
Industry UsageCommon in tech, manufacturing, and service industriesPrimarily in IT, telecommunications, and data services

The Manager Of Technical Operations oversees broad technical processes and infrastructure, while the Network Operations Manager focuses specifically on network systems and security. Both roles require technical certifications and experience but differ in scope and specialization.

What does a Manager of Technical Operations do?

A Manager of Technical Operations oversees the day-to-day technical activities within an organization, ensuring that systems, networks, and technical teams run efficiently. They coordinate technical projects, manage staff, and ensure that all technical operations align with organizational goals. Their responsibilities often include troubleshooting issues, implementing new technologies, optimizing processes, and ensuring compliance with industry standards. Effective communication and leadership skills are essential, as they serve as a bridge between technical teams and upper management.
What cities are hiring for Manager Of Technical Operations jobs? Cities with the most Manager Of Technical Operations job openings:
What are the most commonly searched types of Of Technical Operations jobs? The most popular types of Of Technical Operations jobs are:
What states have the most Manager Of Technical Operations jobs? States with the most job openings for Manager Of Technical Operations jobs include:
Manager Of Technical Operations jobs near you
Infographic showing various Manager Of Technical Operations job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $91,282 per year, or $43.9 per hour.
Technical Operations Manager

Technical Operations Manager

Roku

Austin, TX

Other

Posted 4 days ago

Job description

About the Team

Technical Operations is the first line of defense for the Roku platform. We are a global, around-the-clock team responsible for the health and stability of The Roku Channel (TRC), live and on-demand content pipelines, ad delivery, and the user-facing experience across all Roku platforms. We sit at the intersection of Engineering, Content, Live Operations, and Advertising - triaging issues in real time, owning major launch execution, and building the tooling and automation that keeps Roku running at scale.

About the Role

We are looking for a Technical Operations Manager to lead a team of engineers who monitor, triage, and resolve platform issues 24/7. This role requires someone who is equally comfortable diving deep into a production incident and running a cross-functional launch war room. You will manage SLAs, own launch readiness for high-visibility events, drive automation initiatives, and serve as an escalation point for partner teams including Engineering, Content Operations, Live Operations, Advertising, and Rights Management.

What You'll Be Doing
  • Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors
  • Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy
  • Own the end-to-end incident management process - from initial triage through escalation, stakeholder communication, resolution, and post-mortem
  • Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles
  • Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams
  • Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners
  • Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil
  • Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale
  • Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms
  • Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events
  • Define and maintain escalation paths, runbooks, and operational documentation for the team
What We're Looking For
  • 5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
  • 2+ years of leading technical teams, including geographically distributed or contractor-based teams
  • Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
  • Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
  • Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
  • Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
  • Strong understanding of CDN architecture and capacity planning in a video streaming context
  • Ability to translate technical issues into clear business impact for non-technical stakeholders
  • Track record of building or improving automation to reduce manual operational overhead
  • Excellent communication and prioritization skills in a fast-paced, always-on environment
  • Willingness to support on-call coverage, including evenings and weekends for critical launches or incidents
  • Bachelor's degree or equivalent work experience
  • Willingness to work flexible hours, including evenings and weekends, to meet project deadlines and support critical operations.

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