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Manager Of Technical Operations Jobs in Washington

Nightwing

Technical Operations Officer

Sterling, VA · On-site

$122K - $253K/yr

... of skill and knowledge in a subject and enabling the individual to teach it to others. * Managing ... technical operations; * Experience in Training of Trainers (ToT); * Over 2 years' experience ...

GDH

Technical Operations Manager (TOM)

Washington, DC · On-site

$60 - $70/hr

We are seeking a Technical Operations Manager (TOM) to lead the strategic development and execution of cyberspace workforce initiatives. In this pivotal role, you will leverage your extensive cyber ...

Nightwing

Technical Operations Officer

Sterling, VA · On-site

... of skill and knowledge in a subject and enabling the individual to teach it to others • Managing ... technical operations • Experience in Training of Trainers (ToT) • Over 2 years' experience ...

Nightwing

Technical Operations Officer

Sterling, VA · On-site

$122K - $253K/yr

... of skill and knowledge in a subject and enabling the individual to teach it to others. * Managing ... technical operations; * Experience in Training of Trainers (ToT); * Over 2 years' experience ...

Nwis

Technical Operations Officer

Sterling, VA

$122K - $253K/yr

... of skill and knowledge in a subject and enabling the individual to teach it to others. * Managing ... technical operations; * Experience in Training of Trainers (ToT); * Over 2 years' experience ...

Nwis

Technical Operations Officer

Sterling, VA

$122K - $253K/yr

... of skill and knowledge in a subject and enabling the individual to teach it to others. * Managing ... technical operations; * Experience in Training of Trainers (ToT); * Over 2 years' experience ...

OSI Beyond

Technical Operations Engineer

Rockville, MD

$51K - $58K/yr

The Technical Operations Engineer works in a processdriven, automationenabled environment focused ... Experience * 1-2 years of experience in a technical support, service desk, or managed services ...

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Manager Of Technical Operations information

What are some common challenges faced by a Manager of Technical Operations, and how can they be addressed?

A Manager of Technical Operations often encounters challenges such as balancing resource allocation, managing cross-functional teams, and ensuring timely project delivery while maintaining high technical standards. Effective communication and proactive problem-solving are essential for navigating these challenges. Building strong relationships with both technical staff and other departments, as well as implementing clear processes and regular progress reviews, can help mitigate obstacles and drive operational success.

What are the key skills and qualifications needed to thrive as a Manager of Technical Operations, and why are they important?

To thrive as a Manager of Technical Operations, you need a solid background in operations management, technical expertise in relevant systems, and a bachelor's degree in engineering, information technology, or a related field. Familiarity with IT service management tools (like ServiceNow), project management software, and certifications such as ITIL or PMP are typically required. Strong leadership, problem-solving, and communication skills set top performers apart in this role. These skills ensure efficient technical operations, effective team management, and the successful delivery of business objectives.

What is the difference between Manager Of Technical Operations vs Network Operations Manager?

AspectManager Of Technical OperationsNetwork Operations Manager
Primary FocusOverseeing technical processes, systems, and infrastructure across departmentsManaging network infrastructure, security, and performance
Required CredentialsTechnical certifications (e.g., ITIL, PMP), relevant experienceNetworking certifications (e.g., CCNA, CCNP), technical experience
Work EnvironmentIT departments, cross-functional teams, technical operationsNetwork teams, data centers, security teams
Industry UsageCommon in tech, manufacturing, and service industriesPrimarily in IT, telecommunications, and data services

The Manager Of Technical Operations oversees broad technical processes and infrastructure, while the Network Operations Manager focuses specifically on network systems and security. Both roles require technical certifications and experience but differ in scope and specialization.

What does a Manager of Technical Operations do?

A Manager of Technical Operations oversees the day-to-day technical activities within an organization, ensuring that systems, networks, and technical teams run efficiently. They coordinate technical projects, manage staff, and ensure that all technical operations align with organizational goals. Their responsibilities often include troubleshooting issues, implementing new technologies, optimizing processes, and ensuring compliance with industry standards. Effective communication and leadership skills are essential, as they serve as a bridge between technical teams and upper management.
What are the most commonly searched types of Of Technical Operations jobs in Washington? The most popular types of Of Technical Operations jobs in Washington are:
Manager Of Technical Operations jobs near you
Infographic showing various Manager Of Technical Operations job openings in Washington as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.
Manager of Technical Support

Manager of Technical Support

Datawatch Systems, Inc

Bethesda, MD

$85K - $105K/yr

Full-time

Posted 5 hours ago

Job description

The Manager of Technical Support is responsible for leading the customer-facing Technical Support team, which assists customers with programming, troubleshooting access issues, and resolving technical challenges. This team operates around the clock, 24/7/365. While this role's working hours will primarily follow a set schedule, they must ensure continuous team performance, address urgent concerns, and implement strategies for effective shift coverage and service excellence. This role requires an individual with strong leadership skills, a customer-first approach, and a deep understanding of technical problem-solving. The Manager ensures that customer inquiries are handled efficiently and professionally while driving continuous improvement in service delivery.

Applicants must be willing to submit to a drug screening and criminal background check.  EOE/M/F/V/D-DCJS #11-2294 

  • Location:  Bethesda, MD. In-office position.
  • Travel:  This role does not require travel.
  • Salary Range:  $85,000-105,000/year

Team Leadership

  • Manage and mentor a 24/7/365 team of technical support specialists, ensuring high-quality customer interactions.

Customer Experience Management

  • Ensure prompt and professional handling of customer inquiries via phone and email.

Issue Resolution & Escalation

  • Develop and maintain an escalation process for unresolved issues, coordinating with the Field Quality Assurance (FQA) team when necessary.

Process Optimization

  • Identify and implement best practices to efficiency, improving response times and resolution rates.

Performance Monitoring/Data & Reporting

  • Establish and track KPIs related to customer response times, issue resolution rates, and customer satisfaction.
  • Establish and document quality control checklist for new installations to ensure proper setup across multiple software applications.

Training and Development

  • Conduct skills training to ensure all team members are up to date on technical knowledge and troubleshooting procedures.

Technology & Tools Utilization

  • Ensure the team effectively ultilizes service management and customer support platforms.

Education

  • Bachelor's degree preferred or equivalent technical support experience.

Experience

  • 2-3 years of management experience in access control environment.
  • Industry Knowledge:  Access control, security systems, SaaS, or preferred technology-driven environments a plus.
  • Proven ability to lead process improvement initiatives, particularly in a technical/customer service environment.
  • Experience with a multi-layer ticketing systems for processing client requests.
  • Experience with monitoring automation systems for alarm processing a plus.

Interpersonal Skills

  • Excellent written and verbal communication skills for effective collaboration across teams.
  • Ability to work indepently and proactively to address challenges.
  • Strong leadership and team management experience with a proven ability to collaborate across teams.
  • Ability to schedule and manage staffing in 24/7/365 environment.
  • Strong technical acumen. Deep understanding of access control systems and customer support platforms a plus.
  • Exceptional communication and stakeholder management skills.

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