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Head Customer Service Rep Jobs (NOW HIRING)

D.J. DreamTeam LLC

Customer Service Rep

Stockbridge, GA · On-site +1

$10 - $15/hr

We're looking for someone who can tackle customer issues, complaints, and inquiries head-on -all ... Cruise Ship CSR * Workout equipment CSR * Home Repair Stores * Cable/Internet Provider * And MORE!

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do head customer service rep jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for head customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Head Customer Service Rep vs Customer Service Supervisor?

AspectHead Customer Service RepCustomer Service Supervisor
ResponsibilitiesOversees customer service team, develops strategies, handles escalationsManages daily team operations, trains staff, monitors performance
CredentialsExperience in customer service, strong communication skillsSimilar experience, often with leadership training
Work EnvironmentCustomer service department, collaborative settingOffice-based, team management environment
Industry UsageCommon in large organizations, call centersWidely used across industries for team oversight

The Head Customer Service Rep typically focuses on strategic leadership and handling escalations, while the Customer Service Supervisor manages daily team operations and performance. Both roles require customer service experience, but the Head Customer Service Rep often has a broader scope and leadership responsibilities.

What does a head customer service representative do?

A head customer service representative oversees the customer service team, ensuring high-quality support and resolving complex issues. They develop policies, train staff, monitor performance metrics, and collaborate with other departments to improve customer satisfaction and service processes.

What is the highest position in customer service?

The highest position in customer service is typically a Customer Service Director or Vice President, responsible for overseeing the entire customer service department, setting strategic goals, and ensuring customer satisfaction. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and processes.

What cities are hiring for Head Customer Service Rep jobs?

Cities with the most Head Customer Service Rep job openings:

What are the most commonly searched types of Customer Service Rep jobs?

The most popular types of Customer Service Rep jobs are:

What states have the most Head Customer Service Rep jobs?

States with the most job openings for Head Customer Service Rep jobs include:

Head Customer Service Rep jobs near you

Customer Service Rep

D.J. DreamTeam LLC

Stockbridge, GA • On-site, Remote

$10 - $15/hr

Part-time

Re-posted 15 days ago

Job description

** U.S only except California, New York, Connecticut, Maryland, Massachusetts, Oregon, and Wisconsin.
We're on the lookout for a Call Center Representative to work from home and to be the primary link between our client's customers both current and potential.
We're looking for someone who can tackle customer issues, complaints, and inquiries head-on -all while keeping customer satisfaction at the forefront of their decision-making and communication.
Call Center Representative Responsibilities
  • Manage large amounts of inbound and outbound calls with efficiency and courtesy
  • Follow conversation prompts and scripts when handling different topics
  • Identify customers' needs; clarify their information; research their issues; provide solutions and/or alternatives to solve their problems
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by going the extra mile when you can
  • Keep accessible, comprehensive records of all conversations in our call center database
  • Attend educational seminars to improve knowledge and performance level
  • Meet or exceed personal/team qualitative and quantitative targets
    • Call Center Representative Requirements
  • Strong phone and verbal communication skills, plus active listening skills
  • Empathetic customer focus, flexibility to manage many different personality types
  • Ability to multi-task, set priorities, and manage time effectively
  • High school degree

Flexible Schedule
Various clients to choose from such as
  • Theme Park Reservations
  • Cruise Ship CSR
  • Workout equipment CSR
  • Home Repair Stores
  • Cable/Internet Provider
  • And MORE!

Computer/Office Requirements
  1. Laptop or Desktop Computer
  2. . Computer Monitor (15" or higher...).
  3. Computer Hard Drive with only the following Operating Systems: Windows 8 or Windows 10.
  4. Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 2 GB RAM or more.
  5. Computer Keyboard and Mouse
  6. Hardwired Broadband Internet Service via DSL, Cable, or Fiber Optic with an internet connection: minimum download speed of 3 Mbps or higher and a minimum upload speed of 1 Mbps or higher.
  7. Internet Software: Internet Explorer 8.0 or 11, Edge, Mozilla (Firefox 14 to 42), and/or Safari 8 or 9.
  8. Noise-canceling USB headset with microphone (Brands: Logitech, Plantronics, or Microsoft)

**Some items are not needed at the time of application
** Some clients can work with a Mac
Starting pay is $10-$15 per hour
Set your own schedule! Control the way you work!

Apply