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Head Customer Service Rep Jobs in Indiana (NOW HIRING)

Dunkin

CSR Associate

Ferdinand, IN

$14.50 - $19.75/hr

It is expected that the Customer Service Representative will demonstrate a high degree of ... Use arms above head/shoulder level. * Stand for periods up to eight hours. * Perform maintenance ...

Baskin Robbins

CSR Associate

Ferdinand, IN

$14.50 - $19.75/hr

It is expected that the Customer Service Representative will demonstrate a high degree of ... Use arms above head/shoulder level. * Stand for periods up to eight hours. * Perform maintenance ...

Baskin Robbins

CSR Associate

Ferdinand, IN · On-site

$13.25 - $18.25/hr

Part-Time Second Shift Csr Associate Looking for a part-time second shift CSR associate to work the ... Use arms above head/shoulder level. * Stand for periods up to eight hours. * Perform maintenance ...

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Head Customer Service Rep information

What is the difference between Head Customer Service Rep vs Customer Service Supervisor?

AspectHead Customer Service RepCustomer Service Supervisor
ResponsibilitiesOversees customer service team, develops strategies, handles escalationsManages daily team operations, trains staff, monitors performance
CredentialsExperience in customer service, strong communication skillsSimilar experience, often with leadership training
Work EnvironmentCustomer service department, collaborative settingOffice-based, team management environment
Industry UsageCommon in large organizations, call centersWidely used across industries for team oversight

The Head Customer Service Rep typically focuses on strategic leadership and handling escalations, while the Customer Service Supervisor manages daily team operations and performance. Both roles require customer service experience, but the Head Customer Service Rep often has a broader scope and leadership responsibilities.

What are the most commonly searched types of Customer Service Rep jobs in Indiana? The most popular types of Customer Service Rep jobs in Indiana are:
What cities in Indiana are hiring for Head Customer Service Rep jobs? Cities in Indiana with the most Head Customer Service Rep job openings:
Head Customer Service Rep jobs near you
(CSR) Customer Service Representative

(CSR) Customer Service Representative

Summers Plumbing Heating & Cooling

Columbus, IN

$29K - $34.50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Summers Plumbing Heating & Cooling rating

7.2

Company rating: 7.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

109th of 217 rated repair and maintenance companies

Job description

Summers Plumbing Heating & Cooling is seeking to hire a full-time (CSR) Customer Service Representative to join our HVAC and plumbing office team.

This plumbing and HVAC (CSR) Customer Service Representative position works 8:00 am - 5:00 pm and earns $29,000 to $34,500/year, plus commission! We also offer well-rounded benefits including medical, dental, vision, life insurance, and a company-matched 401(k) plan!

Can you help customers by providing product and scheduling assistance? Do you have exceptional communication skills? Are you an exceptional communicator? Are you a team player who can support our values of respect, reliability, quality, service, and integrity? If yes, end your job search with Summers and apply today!


ABOUT SUMMERS OF COLUMBUS

Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured with 15 locations covering most of Indiana, the most recent being in Dayton, OH. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!

Our team members are a vital part of a growing company and they have the world's best boss! With a general manager and company president who appreciates their team members, our company is able to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!


A DAY IN THE LIFE AS A (CSR) CUSTOMER SERVICE REPRESENTATIVE

You're not just a one-trick pony as a (CSR) Customer Service Representative at Summers. Whether it's handling a customer complaint or inquiry, or taking and making phone calls, everyone receives the same premier customer service from you. Your strong communication skills help you clearly explain our HVAC and plumbing products to new and existing clients. In an effort to keep our records up to date, you document every customer interaction. We can count on you to uphold our world-class experience!


QUALIFICATIONS

  • Prior customer service experience
  • Have a positive and professional demeanor
  • Excellent written and verbal communications skills
  • The ability to pass a background check and drug screening

Do you have an outgoing, friendly personality? Do you enjoy talking on the phone and understand good phone etiquette? Are you detail-oriented and organized? Are you self-motivated and able to work independently? Can you quickly adapt to change and work well in a fast-paced environment? If you answered, "Yes!" to any of those questions, we've got the job for you!


ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position in our plumbing and HVAC office, complete our initial 3-minute, mobile-friendly application - you won't regret it!

Location: 47201

What Summers Plumbing Heating & Cooling employees say

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