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Guest Service Coordinator Jobs (NOW HIRING)

Sauna House Raleigh

Guest Service Coordinator

Raleigh, NC · On-site

$23 - $27/hr

Nights and Weekend availability preferred Job Summary As a Guest Service Coordinator, you are the Director of First Impressions and the primary architect of the Sauna House environment. Your mission ...

The Cove Church

Guest Service Coordinator

Mooresville, NC · On-site

$14.75 - $19.50/hr

The Guest Services Coordinator is all about creating compelling environments where people feel welcome and open to experiencing God's Truth. This experience starts the moment a guest steps onto the ...

The Cove Church

Guest Service Coordinator

Mooresville, NC · On-site

$14.75 - $19.50/hr

The Guest Services Coordinator is all about creating compelling environments where people feel welcome and open to experiencing God's Truth. This experience starts the moment a guest steps onto the ...

The Cove Church

Guest Service Coordinator

Mooresville, NC · On-site

$14.75 - $19.50/hr

The Guest Services Coordinator is all about creating compelling environments where people feel welcome and open to experiencing God's Truth. This experience starts the moment a guest steps onto the ...

Anne Therese

Guest Service Coordinator

Cape Coral, FL · On-site

$15.25 - $20/hr

We are seeking a friendly, organized, and customer-focused Guest Service Coordinator for our practice. This role is critical in ensuring a smooth and positive experience for our clients, from the ...

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Guest Service Coordinator information

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How much do guest service coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest service coordinator in the United States is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Guest Service Coordinator vs Front Desk Agent?

AspectGuest Service CoordinatorFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Job FocusGuest experience, reservations, problem resolutionCheck-in/out, guest inquiries, administrative tasks
Common UsageCustomer service, hospitality industryHospitality, travel industry

Both roles involve customer service and hospitality skills, but a Guest Service Coordinator typically handles a broader range of guest relations and reservations, while a Front Desk Agent focuses on check-in/out procedures and front desk operations. Understanding these differences helps job seekers find the right position in the hospitality industry.

What do guest service coordinators do?

Guest service coordinators are responsible for assisting guests, managing reservations, and addressing customer inquiries to ensure a positive experience. They often work in hospitality or event settings, requiring strong communication and organizational skills, and may use customer management software. Their duties include greeting guests, resolving issues, and coordinating services to meet guest needs.
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Guest Service Coordinator jobs near you
Infographic showing various Guest Service Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,924 per year, or $19.2 per hour.

Guest Service Coordinator

Sauna House Charlotte

Charlotte, NC • On-site

$17/hr

Part-time

Re-posted 27 days ago

Job description

Schedule / Expected Work Hours:
  • Nights and Weekend availability preferred 
Job Summary
As a Guest Service Coordinator, you are the Director of First Impressions and the primary architect of the Sauna House environment. Your mission is to "set the stage,” ensuring every guest feels an immediate sense of belonging, safety, and calm the moment they cross our threshold. You are not just managing a desk; you are managing the "emotional weather" of the house. You are kind, genuine, and compassionate, with a deep curiosity for the science of contrast therapy and a relentless eye for facility excellence.
Job Responsibilities and Duties 
The Hospitality of Arrival & Departure
  • Enlightened Welcome: Provide exceptional hospitality by creating a warm, intentional environment. You don't just "check people in", you transition them from the chaos of the outside world into the safety of the bathhouse.
  • Active Listening: Understand, anticipate, and accommodate guest needs. Identify first-timers, regulars, or guests who need extra care.
  • Expert Communication: Manage phone calls, emails, and bookings with speed and warmth. You are the voice of Sauna House, providing accurate, compelling information about our rituals and treatments.
  • Efficient Flow: Manage the check-in/out process and billing with precision, ensuring that the "business" of the visit never interrupts the guest’s experience.
Facility Stewardship (Setting the Stage)
  • High-Tier Standards: You understand that cleanliness is a form of hospitality. You execute opening, closing, and in-shift checklists not just to "clean," but to restore the space to a premium, "Day One" aesthetic.
  • Meticulous Care: Monitor and restock all guest amenities throughout the shift. A stray towel or an empty water station is a failure of service, and you stay ahead of the guest's needs so they never have to ask.
  • Optimization: Manage and create appointments to maximize the bathhouse space, ensuring the house feels vibrant, but never overcrowded.
Knowledge & Advocacy
  • The Student Mindset: Commit to the continuous study of Sauna House’s offerings. You must be a confident advocate for the health benefits of sauna, cold therapy, and massage.
  • Education: Share your knowledge proactively. Whether a guest is nervous about the cold plunge or curious about infrared, you provide the "Why" that builds their confidence.
  • Team Synergy: Communicate effectively and empathetically with coworkers and management. You are the "hub" of the shift, ensuring information flows smoothly between the desk, the floor, and the Practitioners.
Qualifications
In this role, we look for individuals whose emotional intelligence and work ethic are as high as their technical skill.
  • You Notice the Small Things: You see the guest who looks lost, the fingerprint on the glass door, and the towel that needs folding, and you act without being told.
  • You Are a "Host" by Nature: You treat the bathhouse like your own home and the guests like your personal invitees.
  • You Embody the Ritual: You believe in the power of what we do and bring that authentic energy to every interaction.
Company Overview
At Sauna House, we have reimagined the ancient traditions of the thermal cycle for the modern world. We are more than a facility; we are a destination designed to shape the human experience through the intentional use of heat, cold, and rest. Our houses serve as an oasis along the way for everyone, whether you are a seasoned practitioner or at the very beginning of your wellness journey.
Company Purpose/Mission
The mission of Sauna House is to improve the mental and physical well-being of the world.
Company Values
  • Integrity
  • Creativity
  • Health
  • Service