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Full Time Ticket Support Jobs (NOW HIRING)

AEG

Ticket Operations Coordinator

Sacramento, CA · On-site

$19 - $23/hr

POSITION DESCRIPTION Sacramento Republic FC's Ticketing Department is seeking a full-time Ticket Operations Coordinator to support the day-to-day execution of ticket operations. With a range of ...

University of Dayton

Arena Office Assistant

Dayton, OH · On-site

$16.25 - $21.50/hr

Staff Full Time (1500 hours or greater) Location: Dayton, OH Category: University Staff Department ... Assisting the ticket office with basic ticket support (printing tickets, customer payments, mobile ...

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA · On-site

$60K - $100K/yr

Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments ... MORSE maintains an "open" leave policy that does not restrict exempt, regular full-time employees ...

AEG

Ticket Sales Associate

Long Beach, CA · On-site

$20/hr

Position Overview The Ticket Sales Associate supports all aspects of the Long Beach Coast ... This is a full-time, seasonal role requiring availability during Pacific Standard Time business ...

Alphabe Insight Inc

Ticket sales

New Orleans, LA · On-site

You will work closely with team members to support sales operations and help drive customer ... Stable full-time position * Opportunity to work with a motivated and dynamic team

University of Dayton

Guest Services Coordinator

Dayton, OH · On-site

$16.25 - $21.50/hr

Staff Full Time (1500 hours or greater) Location: Dayton, OH Category: University Staff Department ... Additionally, the position will assist the ticket office with basic ticket support (printing ...

Dinamic AS Group

Ticket sales

New Orleans, LA · On-site

You will work closely with team members to support sales operations and help drive customer ... Stable full-time position * Opportunity to work with a motivated and dynamic team

Ticket Evolution

Ticketing Operations Specialist

Atlanta, GA · On-site +1

$49K - $66K/yr

This is a full-time, exempt position reporting to the Operations Coordinator. The role is in-office ... Understand the unique (Ticket Evolution) service offerings * Support the concierge/travel ...

AEG

Coordinator - Ticket Operations

Kansas City, MO · On-site

They will also provide support to fans at the box office and assist the different departments ... This role is a Full-Time, Non-Exempt opportunity that is eligible for Company Benefits, 401K, and ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

... Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and ...

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Full Time Ticket Support information

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How much do full time ticket support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for full time ticket support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Full Time Ticket Support vs Part Time Ticket Support?

AspectFull Time Ticket SupportPart Time Ticket Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsBasic technical support skills, certifications varySame as full-time, often less emphasis on certifications
Work EnvironmentOffice or remote support teams, customer serviceSimilar environments, flexible scheduling
Employer UsageCommon in tech companies, IT departmentsUsed for supplementing support teams or part-time roles

Full Time Ticket Support involves working standard hours with comprehensive support responsibilities, while Part Time Ticket Support offers flexible, reduced hours with similar duties. Both roles require technical skills and customer service abilities, but full-time positions typically provide more stability and benefits.

What are the key skills and qualifications needed to thrive as a Full Time Ticket Support specialist, and why are they important?

A Full Time Ticket Support specialist needs strong problem-solving abilities, customer service experience, and a good understanding of the company's products or services, often supported by a high school diploma or higher. Familiarity with ticketing systems like Zendesk, Freshdesk, or Jira, as well as basic computer proficiency, is typically required. Excellent communication, patience, and time management are standout soft skills for resolving issues efficiently and maintaining customer satisfaction. These skills are essential to provide prompt, accurate support and ensure a positive experience for clients, directly impacting customer retention and business reputation.

What are Full Time Ticket Support jobs?

Full Time Ticket Support jobs involve assisting customers or clients by managing and resolving their inquiries, issues, or requests through a ticketing system. Employees in these roles typically handle support tickets submitted via email, web forms, or helpdesk software, providing timely responses and solutions. Full-time positions require working the standard number of hours per week and may involve troubleshooting technical problems, guiding users, or escalating complex issues to higher-level support teams. These roles are essential in maintaining customer satisfaction and ensuring smooth operation of support services.

What are some common challenges faced by Full Time Ticket Support professionals and how can they be addressed?

One of the most common challenges in Full Time Ticket Support is handling a high volume of customer inquiries while maintaining accuracy and a positive attitude. Prioritizing tickets based on urgency and clear communication are essential skills to manage workload efficiently. Collaborating closely with other departments, such as technical teams or billing, helps in resolving more complex issues. Continuous learning about product updates and internal processes also plays a vital role in providing effective support and reducing response times.
More about Full Time Ticket Support jobs
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What job categories do people searching Full Time Ticket Support jobs look for? The top searched job categories for Full Time Ticket Support jobs are:
Full Time Ticket Support jobs near you
Infographic showing various Full Time Ticket Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 92% Full Time, 1% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Ticket Operations Coordinator

AEG

Sacramento, CA • On-site

$19 - $23/hr

Full-time

Posted 25 days ago

Job description

POSITION DESCRIPTION
Sacramento Republic FC's Ticketing Department is seeking a full-time Ticket Operations Coordinator to support the day-to-day execution of ticket operations. With a range of responsibilities, this position serves as the main box office resolution specialist on all game days, assists in managing the ticket system and related networks, and supports other operational elements of the Ticket Sales & Service department. They will support the Club's ticketing strategy through event builds, inventory management, internal coordination, reporting, and matchday supervision of the Box Office & Ticket Scanners across all ticketed events.
The ideal candidate is highly organized, detail-oriented, adaptable in fast-paced environments, and passionate about delivering a best-in-class experience for fans, members, and partners.
RESPONSIBILITIES
  • Assist with the order processing efforts associated with orders for season, team, employee, partner, community, group, and single game ticket sales. Provide exceptional customer service to all ticket inquires
  • Provide game-day support in the area of ticket resolution & customer service. Game-day responsibilities include Box Office & Ticket Scanning supervision, staff scheduling, and set-up/reconciliation
  • Act as a higher point of contact for all elevated customer service occurrences on match day
  • Build, maintain and develop a positive working relationship with all SeatGeek Client Support Staff
  • Facilitate payment plans, and work closely with the Ticket Services & Finance departments to ensure account compliance
  • Assist in CRM management for all ticket department needs including contract documentation, terms and conditions, and ticket account information
  • Assist with the building of events, plans, price types, promo codes, group links, and other Unify programming needs
  • Coordinate with internal departments within the organization on all Ticket Operations needs during the season. Work heavily with Ticket Service Department with season ticket holder account requests
  • Assist in the execution of Club events, including but not limited to games, Season Ticket Member functions, third party events, etc.
  • Assist in the creation of all online sales processes, including but not limited to single game, group, and season ticket sales
  • Other duties assigned by the Manager of Ticket Operations or other Ticketing Leadership

Qualifications
Preferred
  • Microsoft Office (including Excel, Word, Outlook, PowerPoint)
  • SeatGeek / Unify and other related ticketing platforms experience
  • Hubspot CRM Software
  • Bilingual (Spanish)

Required
  • Embodies our club's core values: Indomitable Spirit, Unified Community, and Winning Mentality
  • Bachelor's Degree: Business, Sports Management, Marketing or related field
  • Years of related work experience: 1-2 Years
  • Ticketing background
  • Ability to stay calm/professional and exercise excellent decision-making skills in high-stress situations
  • Great attention to detail and time management skills
  • Self-starter with the ability to work both independently and collaboratively
  • Strong service-oriented mentality and exceptional interpersonal skills
  • Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors
  • The ultimate team player, who is willing to assist with any task to accomplish departmental goals
  • Ability to work flexible hours including evenings, weekends, and holidays

PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to remain in a stationary position, move around the stadium, inspect spaces and items, and communicate with guests and teammates. The employee constantly works in outdoor weather conditions. The employee is occasionally required to move items and ascend/descend stairs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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