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Ticket Office Supervisor Jobs (NOW HIRING)

Detroit Lions

Ticket Office Lead

Detroit, MI · On-site

$43K - $56K/yr

The Ticket Office Lead position will work directly with the Ticket Office Supervisor (Ticket Services), in communicating and training all aspects of our ticket programs as well as working closely ...

Detroit Lions

Ticket Office Lead

Detroit, MI · On-site

$43K - $56K/yr

The Ticket Office Lead position will work directly with the Ticket Office Supervisor (Ticket Services), in communicating and training all aspects of our ticket programs as well as working closely ...

ASM Global

Ticket Seller

North Charleston, SC

Ticket Office Supervisor FLSA STATUS: Non-Exempt (Hourly / Part-Time) LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events.

Wynn Las Vegas

Ticket Office Agent

Las Vegas, NV

Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to: * Provide excellent customer service to each guest needing assistance with tickets to the different shows and ...

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Ticket Office Supervisor information

See salary details

$25.5K

$51.5K

$77.5K

How much do ticket office supervisor jobs pay per year?

As of Jul 14, 2026, the average yearly pay for ticket office supervisor in the United States is $51,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ticket Office Supervisor, and why are they important?

To thrive as a Ticket Office Supervisor, you need experience in ticket sales operations, strong organizational skills, and often a background in customer service or hospitality management. Familiarity with ticketing software systems (such as Tessitura, Ticketmaster, or AudienceView) and point-of-sale (POS) systems is typically required. Excellent leadership, communication, and problem-solving abilities set top candidates apart in managing teams and resolving customer issues. These skills ensure efficient ticketing operations, high-quality customer experiences, and smooth team coordination in busy event environments.

What does a Ticket Office Supervisor do?

A Ticket Office Supervisor oversees the daily operations of a ticket office, ensuring efficient and accurate ticket sales, customer service, and staff management. They are responsible for training and supervising ticket agents, resolving customer issues, monitoring financial transactions, and maintaining records. In addition, they may coordinate with event organizers, handle scheduling, and ensure compliance with company policies and procedures.

What is the difference between Ticket Office Supervisor vs Ticket Agent?

AspectTicket Office SupervisorTicket Agent
ResponsibilitiesOversees ticketing operations, manages staff, handles customer service issues, and ensures smooth daily operations.Assists customers with purchasing tickets, provides information, and processes transactions.
Required CredentialsHigh school diploma or equivalent; experience in ticketing or customer service; leadership skills.High school diploma or equivalent; customer service experience; basic computer skills.
Work EnvironmentSupervisory role in ticketing offices, often in busy venues like theaters, sports arenas, or transportation hubs.Frontline customer service in ticket booths or counters at similar venues.

The Ticket Office Supervisor manages ticketing staff and operations, ensuring efficiency and customer satisfaction, while the Ticket Agent focuses on assisting customers directly with ticket purchases. Both roles are essential in ticketing environments but differ mainly in responsibility level and scope of duties.

What are some common challenges faced by a Ticket Office Supervisor, and how can they be effectively managed?

Ticket Office Supervisors often encounter challenges such as managing high customer volumes during peak times, addressing unexpected technical issues with ticketing systems, and ensuring accuracy in cash handling. Effective supervisors stay organized, anticipate busy periods by adjusting staff schedules, and provide ongoing training to team members on both customer service and system troubleshooting. Open communication with staff and close collaboration with IT and operations teams can greatly help in resolving issues quickly and maintaining smooth ticket office operations.
More about Ticket Office Supervisor jobs
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What job categories do people searching Ticket Office Supervisor jobs look for? The top searched job categories for Ticket Office Supervisor jobs are:
Ticket Office Supervisor jobs near you
Infographic showing various Ticket Office Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $51,476 per year, or $24.7 per hour.
Ticket Office Supervisor

Ticket Office Supervisor

Hilltop Ski Area

Anchorage, AK

$18 - $20/hr

Full-time

Posted 29 days ago

Job description


Position Summary
Manages ticket office and retail store engaged in selling specific, related, or general lines of merchandise by performing the following duties personally or through subordinate employees. Directly supervises 5-8 employees in the Ticket Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising. performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
  • Participates in interviewing job applicants and conducts orientation of new employees as needed.
  • Plans and prepares work schedules and assigns employees to specific duties.
  • Formulates pricing policies on merchandise according to requirements for profitability of store operations.
  • Coordinates sales promotion activities and prepares or directs workers preparing merchandise displays and advertising copy.
  • Maintains proper record keeping – Keep and draw up concise instructions for Ticket Office Employees regarding promotional activities.
  • Supervises employees engaged in sales work; taking of inventories; reconciling cash with sales receipts; keeping operating records and preparing daily record of transactions for Accounting Clerk; or performs work of subordinates, as needed.
  • Assists in ordering merchandise or prepares requisitions to replenish merchandise on hand.
  • Manages and counts retail inventory monthly.
  • Ensures compliance of employees with established security, sales and recordkeeping procedures and practices.
  • Answers customer's complaints or inquiries.
  • Perform daily and/or maintenance input and reporting on computerized point of sales program.
  • Interprets and communicates operating policies.
  • Operates computer to access e-mail, electronic calendars, and other basic office support software.
  • Assists in creating and maintaining Axess system, ticket/tariff building & structuring, ticket sale promotions.
  • Able to work Nights, Weekends, and Holidays.

Minimum Qualifications (Knowledge, Skills, and Abilities)
  • High School Diploma or GED
  • Three years of related experience or relevant coursework
  • Must pass a pre-employment background check.
  • Able to exchange non-routine information using tact and persuasion as appropriate.
  • Good oral and written communication skills

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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