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Ticket Office Supervisor Jobs (NOW HIRING)

THE KRAFT GROUP

Ticket Office Event Day Staff

Foxboro, MA · On-site

$15 - $20/hr

This position will support and assist the Ticket Office with the game day ticket office operations ... This position has no supervisory responsibility SKILLS AND QUALIFICATIONS * Strong Customer Service ...

JAC MANAGEMENT GROUP, LLC

Ticket Takers

Youngstown, OH · On-site

Handles and resolves guest problems, complaints, and concerns. Assist in relocating guests with seating problems as directed by the Usher Supervisors and the Ticket Office Manager. Essential Duties ...

JAC MANAGEMENT GROUP, LLC

Ticket Takers

Youngstown, OH · On-site

Handles and resolves guest problems, complaints, and concerns. Assist in relocating guests with seating problems as directed by the Usher Supervisors and the Ticket Office Manager. Essential Duties ...

JAC MANAGEMENT GROUP, LLC

Ticket Takers

Youngstown, OH · On-site

Handles and resolves guest problems, complaints, and concerns. Assist in relocating guests with seating problems as directed by the Usher Supervisors and the Ticket Office Manager. Essential Duties ...

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Ticket Office Supervisor information

See salary details

$25.5K

$51.5K

$77.5K

How much do ticket office supervisor jobs pay per year?

As of Aug 21, 2026, the average yearly pay for ticket office supervisor in the United States is $51,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What does a ticket office supervisor do?

A Ticket Office Supervisor oversees the daily operations of a ticket office, ensuring efficient and accurate ticket sales, customer service, and staff management. They are responsible for training and supervising ticket agents, resolving customer issues, monitoring financial transactions, and maintaining records. In addition, they may coordinate with event organizers, handle scheduling, and ensure compliance with company policies and procedures.

What are the key skills and qualifications needed to thrive as a ticket office supervisor, and why are they important?

To thrive as a Ticket Office Supervisor, you need experience in ticket sales operations, strong organizational skills, and often a background in customer service or hospitality management. Familiarity with ticketing software systems (such as Tessitura, Ticketmaster, or AudienceView) and point-of-sale (POS) systems is typically required. Excellent leadership, communication, and problem-solving abilities set top candidates apart in managing teams and resolving customer issues. These skills ensure efficient ticketing operations, high-quality customer experiences, and smooth team coordination in busy event environments.

What are some common challenges faced by a ticket office supervisor, and how can they be effectively managed?

Ticket Office Supervisors often encounter challenges such as managing high customer volumes during peak times, addressing unexpected technical issues with ticketing systems, and ensuring accuracy in cash handling. Effective supervisors stay organized, anticipate busy periods by adjusting staff schedules, and provide ongoing training to team members on both customer service and system troubleshooting. Open communication with staff and close collaboration with IT and operations teams can greatly help in resolving issues quickly and maintaining smooth ticket office operations.

What is the difference between Ticket Office Supervisor vs Ticket Agent?

AspectTicket Office SupervisorTicket Agent
ResponsibilitiesOversees ticketing operations, manages staff, handles customer service issues, and ensures smooth daily operations.Assists customers with purchasing tickets, provides information, and processes transactions.
Required CredentialsHigh school diploma or equivalent; experience in ticketing or customer service; leadership skills.High school diploma or equivalent; customer service experience; basic computer skills.
Work EnvironmentSupervisory role in ticketing offices, often in busy venues like theaters, sports arenas, or transportation hubs.Frontline customer service in ticket booths or counters at similar venues.

The Ticket Office Supervisor manages ticketing staff and operations, ensuring efficiency and customer satisfaction, while the Ticket Agent focuses on assisting customers directly with ticket purchases. Both roles are essential in ticketing environments but differ mainly in responsibility level and scope of duties.

More about Ticket Office Supervisor jobs

Who are the top companies hiring for Ticket Office Supervisor jobs?

The top employers for Ticket Office Supervisor jobs are:

What job categories do people searching Ticket Office Supervisor jobs look for?

The top searched job categories for Ticket Office Supervisor jobs are:

Ticket Office Supervisor jobs near you
Infographic showing various Ticket Office Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $51,476 per year, or $24.7 per hour.

Ticket Office Event Day Staff

Kraft Sports And Entertainment LLC

Foxboro, MA • On-site

$15 - $20/hr

Part-time

Re-posted 18 days ago

Job description

SUMMARY: This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.
DUTIES AND RESPONSIBILITIES
  1. Event days with strong focus on customer interaction and service
    • Customer Service: Assist customers with lost tickets and other customer service related issues
    • Sales: sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
    • Will Call: Distribute will call and troubleshoot/manage customer expectations when issues arise
    • Mobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrances
  2. Understand all aspects of Ticket Office policies
  3. Provide positive, friendly, and timely service to all guests
  4. Ability to work evenings and weekends
  5. Year round event opportunities
  6. Potential for office hours during our busy times of the year
  7. Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES
  • This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS
  • Strong Customer Service skills
  • Keen attention to detail
  • Ability to work under pressure and in a fast paced setting
  • Able to take and relay instructions
  • Experience handling and balancing cash
  • Ability to multi-task
  • Reliable transportation to and from Gillette Stadium

PHYSICAL DEMANDS
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to work for long periods of time

WORK ENVIRONMENT
  • A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.
  • Ability to work in inclement weather

CERTIFICATES, LICENSES, REGISTRATIONS
  • None required

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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