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Ticket Office Supervisor Jobs (NOW HIRING)

AEG

Ticket Office Manager

Kalamazoo, MI · On-site

This role directly supervises Ticket Office and ticket-taking staff, ensuring operational excellence, financial accuracy, and a high standard of guest service. The Ticket Office Manager plays a ...

CMR OPS

Ticket Office Sales Staff

Chewelah, WA · On-site

Description Supervisor: Ticket Office Supervisor Department: Ticket Office Type: Fall-Spring, Varying Hours / Seasonal Position Overview: Sell and process season passes, lift tickets, and answer ...

ASM Global

Ticket Seller

Stockton, CA · On-site

$17.75/hr

Follow all operational policies and procedures for Ticket Office operations * Assist in reception ... Other duties as deemed necessary or as directed by a manager Supervisory Responsibilities There are ...

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Ticket Office Supervisor information

See salary details

$25.5K

$51.5K

$77.5K

How much do ticket office supervisor jobs pay per year?

As of Sep 14, 2026, the average yearly pay for ticket office supervisor in the United States is $51,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $59,000.00 per year, depending on experience, location, and employer.

What does a ticket office supervisor do?

A Ticket Office Supervisor oversees the daily operations of a ticket office, ensuring efficient and accurate ticket sales, customer service, and staff management. They are responsible for training and supervising ticket agents, resolving customer issues, monitoring financial transactions, and maintaining records. In addition, they may coordinate with event organizers, handle scheduling, and ensure compliance with company policies and procedures.

What are the key skills and qualifications needed to thrive as a ticket office supervisor, and why are they important?

To thrive as a Ticket Office Supervisor, you need experience in ticket sales operations, strong organizational skills, and often a background in customer service or hospitality management. Familiarity with ticketing software systems (such as Tessitura, Ticketmaster, or AudienceView) and point-of-sale (POS) systems is typically required. Excellent leadership, communication, and problem-solving abilities set top candidates apart in managing teams and resolving customer issues. These skills ensure efficient ticketing operations, high-quality customer experiences, and smooth team coordination in busy event environments.

What are some common challenges faced by a ticket office supervisor, and how can they be effectively managed?

Ticket Office Supervisors often encounter challenges such as managing high customer volumes during peak times, addressing unexpected technical issues with ticketing systems, and ensuring accuracy in cash handling. Effective supervisors stay organized, anticipate busy periods by adjusting staff schedules, and provide ongoing training to team members on both customer service and system troubleshooting. Open communication with staff and close collaboration with IT and operations teams can greatly help in resolving issues quickly and maintaining smooth ticket office operations.

What is the difference between Ticket Office Supervisor vs Ticket Agent?

AspectTicket Office SupervisorTicket Agent
ResponsibilitiesOversees ticketing operations, manages staff, handles customer service issues, and ensures smooth daily operations.Assists customers with purchasing tickets, provides information, and processes transactions.
Required CredentialsHigh school diploma or equivalent; experience in ticketing or customer service; leadership skills.High school diploma or equivalent; customer service experience; basic computer skills.
Work EnvironmentSupervisory role in ticketing offices, often in busy venues like theaters, sports arenas, or transportation hubs.Frontline customer service in ticket booths or counters at similar venues.

The Ticket Office Supervisor manages ticketing staff and operations, ensuring efficiency and customer satisfaction, while the Ticket Agent focuses on assisting customers directly with ticket purchases. Both roles are essential in ticketing environments but differ mainly in responsibility level and scope of duties.

More about Ticket Office Supervisor jobs

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What are popular job titles related to Ticket Office Supervisor jobs?

For Ticket Office Supervisor jobs, the most frequently searched job titles are:

Ticket Office Supervisor jobs near you
Infographic showing various Ticket Office Supervisor job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 86% Full Time, 10% Part Time, and 2% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $51,476 per year, or $24.7 per hour.

Ticket Office Manager

Kalamazoo, MI • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

Full-time

Posted 13 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
JOB PURPOSE:
The Ticket Office Manager is responsible for leading the day-to-day operations of the Ticket Office across K-Wings, Wings Event Center, and Ice Events, while supporting the Ticketing and Guest Experience Manager in shaping the future of ticketing operations and guest services.
This role directly supervises Ticket Office and ticket-taking staff, ensuring operational excellence, financial accuracy, and a high standard of guest service. The Ticket Office Manager plays a critical role in addressing current workload demands by providing leadership coverage across events, stabilizing staffing structures, and improving retention through consistent training and support.
Reporting to the Ticketing and Guest Experience Manager, the Ticket Office Manager will help define how ticketing functions across multiple venues and entry points. As the organization transitions into the new Kalamazoo Event Center, this position will be instrumental in developing and implementing ticketing systems, staffing models, and service strategies.
WHAT YOU'LL BE DOING:
Leadership & Operational Oversight
  • Manage daily Ticket Office operations across all venues and events
  • Serve as the primary on-site leader for ticketing operations
  • Provide consistent management coverage across a high-volume schedule
  • Partner with the Ticketing & Guest Experience Manager on departmental strategy and execution
  • Build a strong, service-focused team culture

Staffing, Training & Team Development
  • Lead hiring, onboarding, and retention strategies
  • Develop and manage staff schedules
  • Oversee training programs and materials
  • Conduct performance evaluations and provide coaching
  • Maintain strong communication and staff engagement

Event & Ticketing Operations
  • Oversee execution of ticketing operations for events of varying scale
  • Build and manage events within Etix (or similar ticketing system)
  • Ensure accuracy in pricing, inventory, and reporting
  • Troubleshoot ticketing issues before and during events
  • Manage some events independently and support larger events

Ticket-Taking & Guest Entry Operations
  • Assist with ticket-taking teams and entry operations for WEC and KEC
  • Assist in developing procedures for ticket scanning and gate management
  • Coordinate with Guest Services and Ushers
  • Support enhanced guest experience initiatives at entry points

Financial Management & Reporting
  • Oversee daily reporting, reconciliation, and deposits
  • Ensure proper cash handling and financial accuracy
  • Assist with event settlements

Customer Service & Guest Experience
  • Serve as primary contact for ticketing inquiries
  • Resolve escalated service issues
  • Support a proactive, guest-focused service model

Policies, Procedures & Continuous Improvement
  • Develop and maintain SOPs
  • Update manuals and documentation
  • Identify and implement process improvements

New Facility Planning & Implementation
  • Assist the Ticketing & Guest Experience Manager in planning for the new event center
  • Help design workflows, staffing models, and guest entry processes
  • Support transition and operational readiness
  • Assist in implementing new systems and technologies

WHAT YOU NEED FOR THIS POSITION:
  • Proven management or supervisory experience in ticketing or box office operations
  • Experience with ticketing systems such as Etix, Ticketmaster, or similar
  • Strong customer service and problem-solving skills
  • Experience leading staff, scheduling, and training
  • High attention to detail and organizational ability
  • Strong communication and interpersonal skills
  • Ability to contribute to operational planning and growth
  • Bachelor's Degree in Business, Sports Administration, or related field preferred

PHYSICAL & SCHEDULING REQUIREMENTS:
  • Ability to work nights, weekends, and holidays
  • Ability to stand for extended periods (10+ hours)
  • Ability to lift up to 40 pounds
  • Ability to bend, stoop, and perform repetitive tasks
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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