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Full Time Ticket Support Jobs (NOW HIRING)

Peraton

$112K - $179K/yr

The company serves as a valued partner to essential government agencies and supports every branch ... Employment Type: FULL_TIME

Unifi

Ticket Counter Supervisor- DTW

Detroit, MI · On-site

$14.75 - $18/hr

... Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, P.M. shift ... leader in aviation support. Our team of over 11,000 dedicated associates delivers essential ...

Ticket Chocolate

Be Seen First

Bakery Production Lead

Loomis, CA · On-site

$18 - $20/hr

Ticket Chocolate is an artisan chocolate and confections company located in the golden foothills of ... support production staff, ensuring tasks are completed efficiently and accurately • Train and ...

3XR LLC

High Ticket Sales Closer

Arlington, TX · On-site

$120K - $200K/yr

Our success comes from doing things differently - investing in our people, supporting their growth ... Job Type: Full-time Benefits: * Employee assistance program * Expense account * Flexible schedule

7Figures

High Ticket Remote Sales Closer

Miami, FL · On-site +1

$10K - $20K/mo

... experienced, full-time Remote Closers to help onboard Doctors and Lawyers into our marketing ... Prospects who are actively seeking marketing support * Zero cold calling or outbound prospecting

3XR LLC

High Ticket Sales Closer

Barrington, IL · On-site

$120K - $200K/yr

Our success comes from doing things differently - investing in our people, supporting their growth ... Job Type: Full-time Benefits: * Employee assistance program * Expense account * Flexible schedule

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Full Time Ticket Support information

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How much do full time ticket support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for full time ticket support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Full Time Ticket Support vs Part Time Ticket Support?

AspectFull Time Ticket SupportPart Time Ticket Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsBasic technical support skills, certifications varySame as full-time, often less emphasis on certifications
Work EnvironmentOffice or remote support teams, customer serviceSimilar environments, flexible scheduling
Employer UsageCommon in tech companies, IT departmentsUsed for supplementing support teams or part-time roles

Full Time Ticket Support involves working standard hours with comprehensive support responsibilities, while Part Time Ticket Support offers flexible, reduced hours with similar duties. Both roles require technical skills and customer service abilities, but full-time positions typically provide more stability and benefits.

What are the key skills and qualifications needed to thrive as a Full Time Ticket Support specialist, and why are they important?

A Full Time Ticket Support specialist needs strong problem-solving abilities, customer service experience, and a good understanding of the company's products or services, often supported by a high school diploma or higher. Familiarity with ticketing systems like Zendesk, Freshdesk, or Jira, as well as basic computer proficiency, is typically required. Excellent communication, patience, and time management are standout soft skills for resolving issues efficiently and maintaining customer satisfaction. These skills are essential to provide prompt, accurate support and ensure a positive experience for clients, directly impacting customer retention and business reputation.

What are Full Time Ticket Support jobs?

Full Time Ticket Support jobs involve assisting customers or clients by managing and resolving their inquiries, issues, or requests through a ticketing system. Employees in these roles typically handle support tickets submitted via email, web forms, or helpdesk software, providing timely responses and solutions. Full-time positions require working the standard number of hours per week and may involve troubleshooting technical problems, guiding users, or escalating complex issues to higher-level support teams. These roles are essential in maintaining customer satisfaction and ensuring smooth operation of support services.

What are some common challenges faced by Full Time Ticket Support professionals and how can they be addressed?

One of the most common challenges in Full Time Ticket Support is handling a high volume of customer inquiries while maintaining accuracy and a positive attitude. Prioritizing tickets based on urgency and clear communication are essential skills to manage workload efficiently. Collaborating closely with other departments, such as technical teams or billing, helps in resolving more complex issues. Continuous learning about product updates and internal processes also plays a vital role in providing effective support and reducing response times.
More about Full Time Ticket Support jobs
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What job categories do people searching Full Time Ticket Support jobs look for? The top searched job categories for Full Time Ticket Support jobs are:
Full Time Ticket Support jobs near you
Infographic showing various Full Time Ticket Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 92% Full Time, 1% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Ticket Triage Manager

Ticket Triage Manager

Peraton

$112K - $179K/yr

Full-time

Posted 25 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

37th of 203 rated it services

Job description

Responsibilities

Peraton is seeking a Ticket Triage Manager. This position monitors critical network elements and applications using various network monitoring systems in a 24x7x365 Network Operations Center (NOC). Triages and assigns trouble tickets related to network infrastructure incidents or new customer requests. Uses network management systems to check for system alarms when parts of the network are not working properly and may jeopardize the level of communication services available to customers. Follows procedures to validate and escalate issues.

Other responsibilities include:

  • Ticket Management & Triage - intake, categorization, prioritization, queue monitoring, SLA tracking, ITSM documentation
  • Serve as the first point of contact for all inbound service desk tickets related to network infrastructure, ensuring timely acknowledgment and intake processing in accordance with contract SLAs
  • Operations Coordination - routing to network engineers, incident management, NOC rhythm meetings
  • Government Stakeholder Interface - communication with government leadership, status reporting, translating technical issues for non-technical audiences
  • Assess, categorize, and prioritize tickets based on severity, mission impact, and customer priority levels
  • Assign tickets to the appropriate Network Operations engineers based on skill set, workload, and urgency
  • Monitor ticket queues and escalate aged or blocked tickets
  • Maintain accurate ticket records and documentation within the ITSM platform (e.g., ServiceNow, Remedy) including status updates, resolution notes, and closure actions
  • Track and report on ticket volume, aging, SLA adherence, and recurring issue trends to identify systemic problems
Qualifications
  • Minimum of 12 years with BS/BA; Minimum of 10 years with MS/MA; Minimum of 7 years with Ph.D., 16 years with HR diploma 
  • Must be a US citizen
  • Must have active Secret clearance 
  • Experience using ITSM platforms such as ServiceNow, Remedy, or equivalent DoD ticketing systems
  • Security + certification
  • Strong written and verbal communication skills with demonstrated ability to brief government leadership
  • Ability to work effectively in a high-tempo, mission-critical operations environment with competing priorities
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

What Peraton employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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