ZipRecruiter

Log In

2

Full Time Ticket Support Jobs (NOW HIRING)

AEG

Director, Ticket Operations

Las Vegas, NV · On-site

... | Full-Time Classification: | Exempt Location: | Las Vegas, NV About the A's: The A's are a ... This role is based in Las Vegas and supports ticketing operations for both Spring Training and West ...

Peraton

$112K - $179K/yr

The company serves as a valued partner to essential government agencies and supports every branch ... Employment Type: FULL_TIME

Vail Resorts

Ticket Checker

Crested Butte, CO · On-site

$20/hr

Shift Type: Full Time hours available * Working between 8-10 hours/day * Weekends and Holidays as ... Food and Beverage Support * Ticket sales * Base Area Operation The expected pay range is $20.00/hr.

next page

Showing results 1-20

People also search for

All JobsFull Time Ticket Support Jobs

Full Time Ticket Support information

See salary details

$11

$18

$26

How much do full time ticket support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for full time ticket support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Full Time Ticket Support vs Part Time Ticket Support?

AspectFull Time Ticket SupportPart Time Ticket Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsBasic technical support skills, certifications varySame as full-time, often less emphasis on certifications
Work EnvironmentOffice or remote support teams, customer serviceSimilar environments, flexible scheduling
Employer UsageCommon in tech companies, IT departmentsUsed for supplementing support teams or part-time roles

Full Time Ticket Support involves working standard hours with comprehensive support responsibilities, while Part Time Ticket Support offers flexible, reduced hours with similar duties. Both roles require technical skills and customer service abilities, but full-time positions typically provide more stability and benefits.

What are the key skills and qualifications needed to thrive as a Full Time Ticket Support specialist, and why are they important?

A Full Time Ticket Support specialist needs strong problem-solving abilities, customer service experience, and a good understanding of the company's products or services, often supported by a high school diploma or higher. Familiarity with ticketing systems like Zendesk, Freshdesk, or Jira, as well as basic computer proficiency, is typically required. Excellent communication, patience, and time management are standout soft skills for resolving issues efficiently and maintaining customer satisfaction. These skills are essential to provide prompt, accurate support and ensure a positive experience for clients, directly impacting customer retention and business reputation.

What are Full Time Ticket Support jobs?

Full Time Ticket Support jobs involve assisting customers or clients by managing and resolving their inquiries, issues, or requests through a ticketing system. Employees in these roles typically handle support tickets submitted via email, web forms, or helpdesk software, providing timely responses and solutions. Full-time positions require working the standard number of hours per week and may involve troubleshooting technical problems, guiding users, or escalating complex issues to higher-level support teams. These roles are essential in maintaining customer satisfaction and ensuring smooth operation of support services.

What are some common challenges faced by Full Time Ticket Support professionals and how can they be addressed?

One of the most common challenges in Full Time Ticket Support is handling a high volume of customer inquiries while maintaining accuracy and a positive attitude. Prioritizing tickets based on urgency and clear communication are essential skills to manage workload efficiently. Collaborating closely with other departments, such as technical teams or billing, helps in resolving more complex issues. Continuous learning about product updates and internal processes also plays a vital role in providing effective support and reducing response times.
More about Full Time Ticket Support jobs
What are the most commonly searched types of Ticket Support jobs? The most popular types of Ticket Support jobs are:
What job categories do people searching Full Time Ticket Support jobs look for? The top searched job categories for Full Time Ticket Support jobs are:
Full Time Ticket Support jobs near you
Infographic showing various Full Time Ticket Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 92% Full Time, 1% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Ticket Operations Manager | Full-Time | Moody Center

AEG

Austin, TX • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
The Ticket Operations Manager works closely with our premium team to manage the tickets for our premium areas. This role also manages full-time and part-time employees in the Ticketing Office. Product specialization will include Archtics, TM1, and Account Manager. The Ticket Operations Manager will work directly with the Premium Sales and Service department as well as other arena teams. This role is supported by and works closely with the entire ticketing team.
This role pays an annual salary of $55,000-$65,000
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until July 10th, 2026.
Responsibilities
  • Build all events in the Archtics database for our premium membership program while working closely with Ticketing Leadership.
  • Manage Ticketing team members, including full-time and part-time staff including hiring, training, developing, and managing performance.
  • Serve as a strategic partner to the Premium Sales & Services Department by managing season renewals, member presales, including setting up Account Manager for sales to our premium ticket members.
  • Manage process for premium tickets for all suites, club seats, and loge boxes.
  • Import seats and invoice suite holders, off manifest inventory, and reserved seat club members.
  • Build various pricing for premium members including but not limited to; parking, individual pricing for suite rentals, member pricing, loge boxes, etc.
  • Event day duties for assigned events may include supporting box office, working with clients on suite level, troubleshooting ticket issues, etc.
  • Build out process and tickets for guest passes for suite members.
  • Build out process for transitioning ROFR member tickets during renewal years.
  • Report on individual event-by-event revenue for financial reconciliation.
  • Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
  • Submit events to Ticketmaster for programming as needed; manage all inventory requirements, special offers and programs on behalf of venue and promoter.
  • Ensure the venue is maximizing its use of Ticketmaster Products and Services.
  • Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
  • Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
  • Perform all other duties as assigned.

Qualifications
  • The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's Degree preferred.
  • 3-5 years of experience with the Ticketmaster suite of products including Host, Archtics, TM1, Mobile Technology or other similar systems.
  • Experience with Right of First Refusal (ROFR) programs preferred.

Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable.
  • Must be able to work independently, as well as train, manage, and motivate others.
  • Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
  • Position requires the ability to accommodate a flexible schedule including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
  • Ability to work with the public and possess conflict resolution skills.
  • Ability to work well within a team environment, yet comfortable completing tasks independently.
  • Must be adaptable with the ability to work under pressure to meet deadlines.
  • Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
  • Extremely organized and detail- oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

View All AEG Jobs

Apply