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Full Time Technical Support Jobs in Indiana (NOW HIRING)

ManTech International

Technical Writer

Crane, IN · On-site

... Full time Description & Requirements Shape the future of defense with MANTECH! Join a team ... in support of a variety of Navy and Marine Corps programs and projects with a focus on defensive ...

City of Elkhart

Technical Director

Elkhart, IN · On-site

$57K/yr

... Full-Time CATEGORY Salary, Up to $57,400 FLSA Non-Exempt REPORTS TO Director of Operations DATE ... Coordinate the set up and operation of technical support equipment for all stage presentations.

The City of Elkhart

Technical Director

Elkhart, IN · On-site

$48K - $57K/yr

... Full-Time CATEGORY Salary, Up to $57,400 FLSA Non-Exempt REPORTS TO Director of Operations DATE ... Coordinate the set up and operation of technical support equipment for all stage presentations.

Sharetec

Device Support Technician

Fort Wayne, IN · On-site

$50K - $55K/yr

Job Type Full-time Description Sharetec is looking for a Device Support Technician - T1 to join our ... Provide technical support for Windows and Linux operating systems, and modify Windows and Linux ...

BCSP

System Support Specialist

Indianapolis, IN · Hybrid

SUMMARY We are seeking a System Support Specialist who can provide frontline technical support for ... Experience with Oracle Apex and PHP a plus BENEFITS This is a full-time position working 37.5 hours ...

Sharetec

Device Support Technician

Fort Wayne, IN · On-site

$50K - $55K/yr

Position Details This is a full-time, exempt position. It is a hybrid role based at our Fort Wayne ... Provide technical support for Windows and Linux operating systems, and modify Windows and Linux ...

Sharetec

Device Support Technician

Fort Wayne, IN · Hybrid

$50K - $55K/yr

Position Details This is a full-time, exempt position. It is a hybrid role based at our Fort Wayne ... Provide technical support for Windows and Linux operating systems, and modify Windows and Linux ...

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All JobsTechnical Support JobsFull Time Technical Support JobsFull Time Technical Support Jobs in Indiana

Full Time Technical Support information

What is full time technical support?

Full time technical support jobs involve assisting customers or users with technical issues related to products or services. These roles typically require diagnosing problems, providing step-by-step solutions, and ensuring customer satisfaction through various communication channels such as phone, email, or chat. Full time positions usually offer regular work hours, employee benefits, and opportunities for career advancement in IT support or related fields.

What are the key skills and qualifications needed to thrive as full time technical support?

To thrive as a Full Time Technical Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and often a relevant degree or technical certification (such as CompTIA A+). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely solutions, customer satisfaction, and efficient operation of IT infrastructure.

What are some common challenges faced in a full time technical support role, and how can they be managed effectively?

In a full-time technical support position, professionals often encounter challenges such as handling high volumes of support tickets, managing difficult customer interactions, and staying updated with rapidly changing technologies. Successfully managing these challenges involves strong communication skills, effective time management, and continuous learning. Building a supportive relationship with teammates and utilizing internal knowledge bases can also help streamline issue resolution and reduce stress. Most organizations provide regular training and encourage collaboration to help technical support staff stay ahead and deliver excellent service.

What is the difference between Full Time Technical Support vs Part Time Technical Support?

AspectFull Time Technical SupportPart Time Technical Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsOften requires relevant certifications like CompTIA A+May require similar certifications but less emphasis
Work EnvironmentOn-site or remote support in corporate or retail settingsSimilar environments but with flexible scheduling
Job ResponsibilitiesHandling customer issues, troubleshooting, and support documentationSimilar tasks but with reduced workload and hours

Full Time Technical Support involves working standard hours with comprehensive responsibilities, while Part Time Technical Support offers flexible scheduling with similar duties. Both roles require relevant certifications and work in comparable environments, but the full-time position provides more consistent hours and potential career growth.

What are the most commonly searched types of Technical Support jobs in Indiana?

The most popular types of Technical Support jobs in Indiana are:

What are popular job titles related to Full Time Technical Support jobs in Indiana?

For Full Time Technical Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Full Time Technical Support jobs in Indiana look for?

The top searched job categories for Full Time Technical Support jobs in Indiana are:

What cities in Indiana are hiring for Full Time Technical Support jobs?

Cities in Indiana with the most Full Time Technical Support job openings:

Full Time Technical Support jobs near you

Manufacturing Systems Support Technician

Surge Staffing

Lafayette, IN • On-site

$55K - $65K/yr

Full-time

Posted 5 days ago

Job description

Manufacturing Systems Support Technician

Pay: $55,000$65,000 annually
Schedule: 1st Shift
Job Type: Full-Time

Job Summary

We are seeking a Manufacturing Systems Support Technician to provide technical support for computer systems, manufacturing equipment, production workstations, and information technology within a manufacturing environment.

This position will help maintain hardware, software, network connectivity, manufacturing applications, and automated equipment to keep production running efficiently and minimize downtime.

The ideal candidate will have a background in IT, manufacturing systems, industrial technology, or automation and enjoy troubleshooting technical issues in a hands-on manufacturing environment.

Responsibilities
  • Provide technical support for manufacturing systems, automated equipment, production workstations, barcode scanners, label printers, industrial PCs, and related equipment.
  • Install, configure, maintain, and troubleshoot manufacturing software, operating systems, and hardware.
  • Support Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP) systems, and production reporting applications.
  • Respond to production support requests and resolve system issues affecting manufacturing operations.
  • Troubleshoot network connectivity for manufacturing equipment, including switches, wireless devices, and industrial network components.
  • Perform software updates, equipment replacements, system backups, and preventive maintenance.
  • Work with Production, Engineering, Quality, and IT teams to resolve technical issues and improve system performance.
  • Maintain documentation for system configurations, troubleshooting procedures, and equipment inventories.
  • Assist with the implementation of new manufacturing technologies, equipment upgrades, and process improvements.
  • Support data collection systems, handheld devices, printers, and automation interfaces.
  • Escalate complex technical issues to Engineering, vendors, or senior IT personnel when necessary.
  • Follow company safety, quality, cybersecurity, and regulatory standards.
Qualifications
  • Associate degree in Information Technology, Computer Technology, Manufacturing Technology, Industrial Technology, or a related field, OR equivalent work experience.
  • Experience supporting computer systems in a manufacturing or industrial environment.
  • Experience with automated assembly processes, preferably in automotive manufacturing.
  • Basic PLC troubleshooting and programming experience.
  • Basic robotic troubleshooting and programming experience, including 3-axis and 6-axis robots.
  • Knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Ethernet.
  • Experience troubleshooting hardware, software, and peripheral devices.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and customer service skills.
Preferred Qualifications
  • Experience supporting MES or ERP systems.
  • Familiarity with industrial networking.
  • Experience with PLCs and automation equipment.
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