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Full Time Technical Support Jobs in Indiana (NOW HIRING)

Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Continental US

Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Continental US

... Full time Description & Requirements Shape the future of defense with MANTECH! Join a team ... in support of a variety of Navy and Marine Corps programs and projects with a focus on defensive ...

Supporting our customers with training, technical support, consulting & repair is our specialty. 16 ... This compensation range is based on a full-time schedule. Benefits* : Topcon offers a comprehensive ...

Desktop Support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

Indianapolis, IN (On-site) Type: Full-Time Industry: Civil Engineering / Infrastructure Overview Our client is looking for a Desktop Support Technician who delivers strong technical support with a ...

Desktop Support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

Indianapolis, IN (On-site) Type: Full-Time Industry: Civil Engineering / Infrastructure Overview Our client is looking for a Desktop Support Technician who delivers strong technical support with a ...

Technical Writer

Crane, IN · On-site

$100K - $120K/yr

Crane, IN Job Type: Full-Time Target Salary Range*: $100,000 - $120,000. *This represents the ... Travel as needed to support test events. The contractor shall operate test units, monitoring ...

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Responsibilities End User Support · Serve as the first point of contact for technical support ... a full-time, on-site position. Company Description IDS Blast is your premier solution for all ...

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Full Time Technical Support information

What are some common challenges faced in a full-time technical support role, and how can they be managed effectively?

In a full-time technical support position, professionals often encounter challenges such as handling high volumes of support tickets, managing difficult customer interactions, and staying updated with rapidly changing technologies. Successfully managing these challenges involves strong communication skills, effective time management, and continuous learning. Building a supportive relationship with teammates and utilizing internal knowledge bases can also help streamline issue resolution and reduce stress. Most organizations provide regular training and encourage collaboration to help technical support staff stay ahead and deliver excellent service.

What is the difference between Full Time Technical Support vs Part Time Technical Support?

AspectFull Time Technical SupportPart Time Technical Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsOften requires relevant certifications like CompTIA A+May require similar certifications but less emphasis
Work EnvironmentOn-site or remote support in corporate or retail settingsSimilar environments but with flexible scheduling
Job ResponsibilitiesHandling customer issues, troubleshooting, and support documentationSimilar tasks but with reduced workload and hours

Full Time Technical Support involves working standard hours with comprehensive responsibilities, while Part Time Technical Support offers flexible scheduling with similar duties. Both roles require relevant certifications and work in comparable environments, but the full-time position provides more consistent hours and potential career growth.

What are full time technical support jobs?

Full time technical support jobs involve assisting customers or users with technical issues related to products or services. These roles typically require diagnosing problems, providing step-by-step solutions, and ensuring customer satisfaction through various communication channels such as phone, email, or chat. Full time positions usually offer regular work hours, employee benefits, and opportunities for career advancement in IT support or related fields.

What are the key skills and qualifications needed to thrive as a Full Time Technical Support professional, and why are they important?

To thrive as a Full Time Technical Support professional, you need a solid understanding of computer systems, troubleshooting techniques, and often a relevant degree or technical certification (such as CompTIA A+). Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely solutions, customer satisfaction, and efficient operation of IT infrastructure.
What are popular job titles related to Full Time Technical Support jobs in Indiana? For Full Time Technical Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Full Time Technical Support jobs in Indiana look for? The top searched job categories for Full Time Technical Support jobs in Indiana are:
What cities in Indiana are hiring for Full Time Technical Support jobs? Cities in Indiana with the most Full Time Technical Support job openings:
Technical Writer

Full-time

Medical, Retirement, PTO

Posted 14 days ago


Job description

Job Title: Technical Writer
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
* * *
What You'll Get to Do
For this Technical Writer position, you will be responsible for producing, proof-reading, editing, and formatting technical documentation to include design specifications, manuals, on-line help, procedures, plans, and proposals.
You will:
Edit and format information for consumption through various media channels to include printed materials, scripted voice content, email, websites, and other electronic access points.
Write technical [prototype] manuals, training manuals, and standard operating procedures for prototypes undergoing CONOP development.
Ensure that Technical Data Packages (TDPs) are prepared and delivered for assigned projects that reach the prototype or low-rate production stages of development. Assist in the development of the TDP.
Create and maintain basic briefs for various prototype devices and coordinate test event support and participate in planning meetings.
Prepare and deliver Test Plans and Test Results for both functional and operational tests for assigned projects.
Travel as needed to support test events. The contractor shall operate test units, monitoring devices, and associated equipment.
Interact with and coordinate prototype and low-rate production with external parties tasked with producing units for assigned projects.
Provide routine status updates and communicate urgent matters involving production issues to management and other stakeholders in a timely manner via phone, email, or other normal communication methods.
Manage inventory documentation for ordering and incoming material, and general organization of lab inventory.
Write lab SOPs for equipment, including Hazard Analysis of procedures. These are standard Crane SOPs and written to that standard.
Obtain and maintain certification in Hazard Analysis and Non-Ordnance SOP Writing via NSWC Crane offered training.
Demonstrate competent writing and oral communication skills.
Be a self-starter, capable of working with minimal oversight and have excellent written and verbal communication skills. Familiarity with technical concepts and terminology.
Focus on end-user's needs and ensure the documentation is intuitive and easy to follow. Conduct usability testing and gather user feedback for continuous documentation improvement.
Manage documentation lifecycle and maintain documentation product updates/changes. Archive outdated documents and ensure the latest versions are readily available.
Utilize documentation tools and software to create and manage documents. Incorporate multimedia elements (videos, images, diagrams) to enhance understanding if/when applicable.
You'll Bring These Qualifications
  • A-BET accredited Bachelor's Degree in STEM / technical / engineering discipline
  • Minimum 3 years of experience in a position requiring STEM / technical / engineering expertise
  • Eligibility for a SECRET clearance.
  • Excellent technical writing and data presentation skills
  • Track record of complex problem-solving aptitude
  • Ability to think analytically and independently
  • Team orientated
  • Excellent problem-solving skills
  • Ability to communicate clearly both orally and in written form
  • Willingness to learn new skills
  • Ability to work on multiple projects concurrently

These Qualifications Would Be Nice to Have
  • 5-10 years technical writing experience or other related technical field
  • Existing experience producing technical documentation for projects on IAC MAC task orders
  • Experience in a technical writing position working with IAC MAC customers
  • Experience in DoD customer relations and technical writing
  • Certified Professional Technical Communicator (CPTC)

Active minimum Secret clearance
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$55,400 - $116,400
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.