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Full Time Discover Card Customer Service Jobs (NOW HIRING)

SteerBridge

Customer Support Lead

Vienna, VA

$100K - $115K/yr

The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer ...

Enterprise Holdings

Chargeback Representative

Tulsa, OK · On-site

$18.03 - $19.83/hr

Overview The Chargeback Representative resolves disputed credit card transactions, customer service ... Discover Card dispute websites. In addition, the Chargeback representative seeks to obtain ...

La Lomita, Inc.

Customer Service Associate

Alamo, TX · On-site

$10.50 - $14.50/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Card customers for all age-restricted products. * Perform all regular cleaning activities to keep ...

La Lomita, Inc.

Customer Service Associate

Jourdanton, TX

$12.25 - $17/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Card customers for all age-restricted products. * Perform all regular cleaning activities to keep ...

La Lomita, Inc.

Customer Service Associate

Von Ormy, TX

$13.25 - $18.25/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Card customers for all age-restricted products. * Perform all regular cleaning activities to keep ...

La Lomita, Inc.

Customer Service Associate

Luling, TX

$11.75 - $16.25/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Card customers for all age-restricted products. * Perform all regular cleaning activities to keep ...

La Lomita, Inc.

Customer Service Associate

Dilley, TX · On-site

$13.25 - $18.25/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Card customers for all age-restricted products. * Perform all regular cleaning activities to keep ...

La Lomita, Inc.

Customer Service Associate

Zapata, TX

$12 - $16.50/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Card customers for all age-restricted products. * Perform all regular cleaning activities to keep ...

La Lomita, Inc.

Customer Service Associate

Mcallen, TX

$13.75 - $19/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Card customers for all age-restricted products. * Perform all regular cleaning activities to keep ...

La Lomita, Inc.

Customer Service Associate

Mission, TX

$11.25 - $15.50/hr

The Customer Service Associate is responsible for providing outstanding service, maintaining a ... Card customers for all age-restricted products. * Perform all regular cleaning activities to keep ...

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All JobsDiscover Card Customer Service JobsFull Time Discover Card Customer Service Jobs

Full Time Discover Card Customer Service information

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How much do full time discover card customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for full time discover card customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Full Time Discover Card Customer Service allow remote work?

Full Time Discover Card Customer Service roles typically offer remote work options, especially for customer support positions, depending on company policies and job requirements. Candidates should review specific job postings for remote work availability and necessary tools like a reliable internet connection and a quiet workspace.

What is the difference between Full Time Discover Card Customer Service vs Full Time Discover Card Collections Specialist?

AspectFull Time Discover Card Customer ServiceFull Time Discover Card Collections Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; collections or debt recovery experience
Work EnvironmentCall center, office setting, interacting with customersCall center, office setting, handling overdue accounts
Employer & Industry UsageBanking, credit card services, customer supportBanking, credit card services, debt collection
Common Search & ComparisonCustomer support roles in credit card industryDebt collection roles within credit card companies

Full Time Discover Card Customer Service focuses on assisting customers with inquiries, account management, and support, while Full Time Discover Card Collections Specialist handles overdue accounts and debt recovery. Both roles require similar credentials and work environments but differ in their primary functions within the credit card industry.

More about Full Time Discover Card Customer Service jobs

What cities are hiring for Full Time Discover Card Customer Service jobs?

Cities with the most Full Time Discover Card Customer Service job openings:

What are the most commonly searched types of Discover Card Customer Service jobs?

The most popular types of Discover Card Customer Service jobs are:

What job categories do people searching Full Time Discover Card Customer Service jobs look for?

The top searched job categories for Full Time Discover Card Customer Service jobs are:

Full Time Discover Card Customer Service jobs near you
Infographic showing various Full Time Discover Card Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Support Lead

SteerBridge

Vienna, VA

$100K - $115K/yr

Full-time

Re-posted 15 days ago

Job description

SteerBridge is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial‑grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people—especially the veterans whose leadership, problem‑solving mindset, and commitment to excellence elevate every project we support. We don’t simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.

Position Overview

SteerBridge is seeking an experienced Customer Support Lead to oversee daily operations within our Credit Card Customer Service team. This individual will lead a team of customer support professionals, ensure exceptional customer experiences, manage escalated issues, and drive operational excellence through process improvements and performance 
management.


The ideal candidate is a strong people leader with experience supporting credit card products or financial services, excellent communication skills, and a passion for delivering outstanding customer service in a regulated environment

Key ResponsibilitiesCustomer Service Leadership
  • Lead, mentor, and develop a team of customer support representatives.
  • Foster a customer-first culture focused on service excellence and accountability.
  • Conduct coaching sessions, performance reviews, and ongoing training.
  • Assist with workforce planning, scheduling, and resource allocation.
Customer Support Operations
  • Handle complex customer inquiries and escalations involving:
    • Credit card accounts
    • Billing
    • Payment processing
    • Disputes
    • Chargebacks
    • Fraud concerns
    • Rewards programs
    • Account maintenance
  • Ensure timely, accurate resolution while maintaining high customer satisfaction.
  • Monitor customer interactions to ensure quality standards and compliance.
Process Improvement & Technology
  • Design, document, and optimize customer service processes.
  • Evaluate and improve CRM and customer support technologies.
  • Develop and optimize IVR call flows and customer self-service experiences.
  • Support implementation of new technologies and operational enhancements.
  • Conduct User Acceptance Testing (UAT) for new systems and process changes.
  • Maintain SOPs, process documentation, and knowledge base articles.
Performance & Reporting
  • Monitor and report on key customer service metrics, including:
    • Service Levels
    • Customer Satisfaction (CSAT)
    • First Contact Resolution (FCR)
    • Average Handle Time (AHT)
    • Quality Scores
  • Present performance insights and recommendations to leadership.
  • Identify opportunities to improve efficiency and customer experience.
Compliance & Risk
  • Ensure customer interactions comply with company policies and applicable regulations.
  • Maintain awareness of consumer banking and credit card regulations.
  • Identify potential operational, fraud, or compliance risks and escalate appropriately.
Training & Development
  • Support onboarding of new customer support representatives.
  • Create training materials and best practices.
  • Promote continuous learning and professional development across the team.
Required Qualifications
  • Bachelor's degree or equivalent professional experience.
  • 3–5+ years of customer service experience in banking, financial services, credit card servicing, or a related industry.
  • 1–3+ years of leadership or supervisory experience.
  • Strong understanding of:
    • Credit card products
    • Billing cycles
    • Payment processing
    • Disputes and chargebacks
    • Fraud prevention
  • Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar).
  • Excellent communication, conflict resolution, and problem-solving skills.
  • Strong organizational and multitasking abilities.
  • Proficiency with Microsoft Office applications.
Preferred Qualifications
  • Experience working in a regulated financial services environment.
  • Knowledge of consumer banking regulations and compliance.
  • Experience leading quality assurance or performance improvement initiatives.
  • Experience with workforce management and contact center operations.
  • Familiarity with IVR design and customer self-service technologies.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) Retirement Plan with matching
  • Paid Time Off
  • Paid Federal Holidays
Salary is commensurate with experience, qualifications, and overall fit.
SteerBridge is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.

If you would like information about how your application is processed, please contact us.