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Front Desk Jobs in Normal, IL (NOW HIRING)

Tenta Enterprises

Guest Services Agent

Bloomington, IL · On-site

$14.25 - $18/hr

We strive to increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the standards of Eastland Suites Hotel and Conference Center and Tentac ...

Tumi Hospitality

Hotel Support Staff

Normal, IL · On-site

... front desk, housekeeping, food & beverage, maintenance). Food & Beverage A food and beverage team member or food server is responsible for serving food and assisting with catering duties at banquets ...

PR Master

Front of House Team Member

Bloomington, IL

$12.25 - $15.25/hr

Front of House Team Member Who We Are Pizza Ranch Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize ...

Pizza Ranch

Front of House Team Member

Bloomington, IL · On-site

$12.25 - $15.25/hr

Front of House Team Member Who We Are Pizza Ranch ® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts ...

Pizza Ranch

Front of House Team Member

Morton, IL · On-site

$12.25 - $15.25/hr

Front of House Team Member Who We Are Pizza Ranch ® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts ...

PR Master

Front of House Team Member

Morton, IL · On-site

$12.25 - $15.25/hr

Front of House Team Member Who We Are Pizza Ranch Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize ...

PR Master

Front of House Team Member

Morton, IL · On-site

$12.25 - $15.25/hr

Front of House Team Member Who We Are Pizza Ranch Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize ...

PR Master

Front of House Team Member

Bloomington, IL · On-site

$12.25 - $15.25/hr

Front of House Team Member Who We Are Pizza Ranch Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize ...

Pizza Ranch

Front of House Team Member

Bloomington, IL · On-site

$12.25 - $15.25/hr

Front of House Team Member Who We Are Pizza Ranch ® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts ...

Sand Hospitality

Assistant General Manager

Normal, IL · On-site

The Assistant General Manager is also responsible for selecting, training, evaluating, developing and motivating the front desk associates. SKILLS & KNOWLEDGE: 1. Must have the ability to provide ...

RecruitWell

Otolaryngology Physician

Normal, IL · On-site

Surgery scheduler * 2 full-time front desk staff Allow RecruitWell to set up a phone call with you and the client to discuss more! What RecruitWell Provides: * A+ rated malpractice * Weekly direct ...

RecruitWell

Otolaryngology Physician

Normal, IL

Surgery scheduler * 2 full-time front desk staff Allow RecruitWell to set up a phone call with you and the client to discuss more! What RecruitWell Provides: * A+ rated malpractice * Weekly direct ...

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All JobsFront Desk JobsFront Desk Jobs in Normal, IL

Front Desk information

See Normal, IL salary details

$7

$14

$19

How much do front desk jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for front desk in Normal, IL is $14.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.92 per hour, depending on experience, location, and employer.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized or senior-level roles such as experienced surgeons, specialized consultants, or top-tier legal or financial advisors. These positions often require advanced skills, extensive experience, and professional certifications, and they may involve consulting, freelancing, or private practice environments.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles such as sales managers, real estate brokers, or skilled trades like electricians and plumbers, especially with experience and certifications. These positions typically require strong skills, industry knowledge, and sometimes licensing, but not necessarily a college degree.

What is the difference between Front Desk vs Receptionist?

AspectFront DeskReceptionist
CredentialsHigh school diploma; some roles may require customer service experienceHigh school diploma; customer service skills often preferred
Work EnvironmentHotels, offices, clinics, hospitalsHotels, offices, clinics, hospitals
Employer & Industry UsageUsed broadly across industries for front-line customer interactionCommonly used in hospitality, healthcare, corporate settings
Search & Comparison IntentPeople comparing front desk roles with similar customer service positionsPeople looking for entry-level front office roles

Both Front Desk and Receptionist roles involve greeting visitors, answering phones, and managing front office tasks. The terms are often used interchangeably, but 'Front Desk' typically refers to the overall position in various industries, while 'Receptionist' is more specific to roles focused on front office customer service. Both require similar skills and credentials, making them closely related in the job market.

What is the job of a front desk?

A front desk job involves greeting visitors, answering phone calls, managing appointments, and providing information or assistance. It requires good communication skills, organization, and often the use of computer software to handle scheduling and record-keeping.

How much do receptionists make?

Receptionists in California typically earn an average hourly wage of around $16 to $20, which translates to approximately $33,000 to $41,600 annually for full-time work. Salaries can vary based on experience, industry, and location within the state, and some positions may require proficiency with office software and strong communication skills.

What are front desk jobs?

Front desk jobs typically involve being the first point of contact for visitors, clients, or customers at a business, hotel, medical office, or other organization. Responsibilities often include greeting guests, answering phones, handling inquiries, scheduling appointments, and managing basic administrative tasks. Strong communication, organization, and customer service skills are essential for success in this role. Front desk staff play a key role in creating a positive first impression and ensuring smooth daily operations.

What Is a Front Desk Job?

A Front Desk job involves completing administrative duties in a company’s front office. For example, the receptionist at a hotel front desk checks in room reservations, greets guests, checks email, and answers the phone. Front Desk jobs require frequent interaction with people, so strong customer service and interpersonal skills are necessary. Time management skills are also key since Front Desk jobs require multitasking. These jobs may also require the ability to use front office equipment, such as a computer, multi-line phone, and copy machine.

What are the key skills and qualifications needed to thrive as a Front Desk professional, and why are they important?

To thrive as a Front Desk professional, strong organizational skills, attention to detail, and a high school diploma or equivalent are generally required. Familiarity with reservation or scheduling software, phone systems, and office productivity tools like Microsoft Office is typically expected. Excellent communication, a friendly demeanor, and the ability to multitask under pressure are standout soft skills. These abilities are crucial for delivering efficient service, managing first impressions, and ensuring smooth daily operations in customer-facing environments.

What are some common challenges faced by Front Desk staff, and how can they be managed effectively?

Front Desk staff often encounter challenges such as managing multiple tasks simultaneously, handling difficult guests, and maintaining composure during busy periods. Effective time management, clear communication, and a calm, professional demeanor are essential skills for addressing these situations. Many Front Desk teams work closely together and with other departments, so fostering strong teamwork and staying organized can help minimize stress and ensure the smooth operation of daily front desk functions.
More about Front Desk jobs
What are the most commonly searched types of Front Desk jobs in Normal, IL? The most popular types of Front Desk jobs in Normal, IL are:
What cities near Normal, IL are hiring for Front Desk jobs? Cities near Normal, IL with the most Front Desk job openings:
Front Desk jobs near you
Infographic showing various Front Desk job openings in Normal, IL as of June 2026, with employment types broken down into 63% Full Time, and 37% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,998 per year, or $14.9 per hour.

Guest Services Agent

Tenta Enterprises

Bloomington, IL • On-site

$14.25 - $18/hr

Other

PTO

Posted 4 days ago

Job description

Are you outgoing and energetic? If so, this is for you!!
Eastland Suites Hotel and Conference Center-Trademark by Wyndham is now seeking a Guest Service Agent to join our team!
Our Guest Service Agents represents the hotel throughout all stages of the guest's stay. We strive to increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the standards of Eastland Suites Hotel and Conference Center and Tentac Enterprises. The Guest Service Agent provides consistent service that will exceed both internal and external guests' expectations.
Benefits:
Paid Time Off
Job Title: Guest Service Agent-Bloomington Illinois
Department: Guest Services
Reports To: Guest Service Manager
General Summary:
Represent the hotel to the guest throughout all stages of the guest's stay and increase customer satisfaction by providing efficient and courteous Front Desk service in accordance with the standards of Eastland Suites Hotel & Conference Center Trademark by Wyndham and Tentac Enterprises.
Essential Functions:

  • Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out and throughout stay
  • Knows the location and types of available rooms as well as the activities and services of the property
  • Retain current clients and grow client base
  • Schedule and drive shuttle and limo service to and from area locations
  • Answers incoming phone calls, processes reservation/cancellation/modification requests, and transfers calls to appropriate departments
  • Keep diary log throughout day to communicate with guest service agents on different shifts.
  • Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's
  • Sort mail and distribute mail for hotel and extended stay guests
  • Completes all tasks assigned in the daily task log
  • Reports any unusual occurrences or requests to the manager or assistant manager
  • Maintains the cleanliness and neatness of the front desk area
  • Handle and store luggage
  • Communicate with supervisors and co-workers and clients in a courteous manner at all times
Supporting Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels
  • Keep sundries area stocked
  • Walk property and record any maintenance and security issues
  • Works closely with the housekeeping and maintenance department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
  • Knows all safety and emergency procedures, is aware of accident prevention policies
  • Communicate with the other hotels in the city on a daily basis for occupancy percentages
  • Offer referral for services and handle requests for information
  • Know general knowledge of community events and locations
  • Maintains a favorable working relationship with all other company employees
  • Other duties as assigned by the Supervisor
Specific Job Knowledge, Skills and Ability:
  • Working knowledge of all services and facilities of the hotel
  • Ability to assist hotel guests in an effective manner
  • Ability to fully follow supervisor's directions
  • Ability to remember and recite company promotions and information
Qualification Standards
Communication:
Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests
Education:
Any combination of education and experience equivalent provides the required knowledge, skills, and abilities.
Computer Skills:
Microsoft Word, Microsoft Excel, and Outlook
Experience:
Preferred: Front desk experience or other experience in the hospitality field.
Licenses or Certificates:
Valid Driver's License that meets company driving record policy.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance including hair color.
Physical Requirements
  • Ability to stand for 90% of the work day.
  • Reaching by extending hand(s) or arm(s) in any direction.
  • Ability to carry items weighing up to 30 pounds without assistance.
  • Finger dexterity required to manipulate objects with fingers rather than with the whole hand(s) or arm(s), for example, using a keyboard.
  • Ability to move about.
  • Ability to see within normal parameters.
  • Ability to hear within normal range.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
It is the policy of Tentac Enterprises to comply with all federal and state laws concerning the employment of individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC)
Tentac Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Effective Date: February 8th, 2024

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