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SHR CONSULTING GROUP, LLC

UX/CX Specialist SME

Bluemont, VA · On-site

$130 - $150/hr

... X/CX Specialist SME Full Time Bluemont, VA, US Salary Range: $130,000.00 To $150,000.00 Annually ... With an intimate understanding of our customers' challenges and deep expertise in existing and ...

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How much do freelance customer experience cx jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for freelance customer experience cx in the United States is $47.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $61.78 per hour, depending on experience, location, and employer.

What is the difference between Freelance Customer Experience Cx vs Freelance Customer Service Representative?

AspectFreelance Customer Experience CxFreelance Customer Service Representative
Primary FocusDesigning and improving overall customer experience strategiesHandling direct customer inquiries and support
Skills NeededCX strategy, data analysis, user journey mappingCommunication, problem-solving, product knowledge
Work EnvironmentRemote, project-based, consultingRemote or on-site, support-focused
CertificationsCustomer experience, UX, or related certifications often preferredCustomer service or support certifications optional

Freelance Customer Experience Cx professionals focus on creating comprehensive strategies to enhance overall customer satisfaction, while Freelance Customer Service Representatives primarily handle direct customer interactions. Both roles may be remote, but CX roles often require strategic skills and certifications, whereas customer service roles emphasize communication and support skills.

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Freelance Customer Experience Cx jobs near you
Infographic showing various Freelance Customer Experience Cx job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $99,230 per year, or $47.7 per hour.

UX/CX Specialist SME

SHR CONSULTING GROUP, LLC

Bluemont, VA • On-site

$130 - $150/hr

Other

Medical, Dental, Retirement, PTO

Posted 14 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

UX/CX Specialist SME

Full Time Bluemont, VA, US

Salary Range: $130,000.00 To $150,000.00 Annually

SHR– Software Hardware Re-engineered

SHR is a premier technology integrator solving our nation’s most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an intimate understanding of our customers’ challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.

We are seeking a UX/CX Specialist SME to serve as FEMA’s authoritative expert for human-centered design, service design, and customer experience across enterprise cloud modernization and disaster response digital services.

Key Responsibilities:

  • Develop organization-wide CX strategy and design standards.
  • Advise senior leadership on CX metrics, digital adoption, and usability risks.
  • Oversee comprehensive user research programs and accessibility governance.
  • 10+ years of relevant working experience in a similar role.
  • Advanced UX research and interaction design.
  • Deep knowledge of accessible design for federal systems.
  • Experience integrating UX with Agile/DevSecOps teams.

Education and Certification Requirements:

  • Bachelor's degree in Design, Communications, Marketing, or related field.
  • Agile or UX certification preferred.

Clearance Requirements:

  • Ability to obtain Public Trust. Active Public Trust is preferred. FEMA Public Trust is highly preferred.

What We Offer:

  • Competitive salary based on experience and qualifications.
  • Comprehensive benefits package including health, dental, and retirement plans with company match.
  • Paid time off and federal holidays.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to protected characteristics under applicable law. EEO/AA Employer/Veteran/Disabled

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