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Customer Experience (CX) Associate

Saint Joseph, MO · On-site

$14 - $19.25/hr

Customer Experience (CX) Associate Customer Experience Center | St. Joseph, Missouri Position Summary Compensation Range: $41,026-$50,254 + 5% target performance bonus The next wave of new hires ...

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How much do freelance customer experience cx jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for freelance customer experience cx in the United States is $47.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $61.78 per hour, depending on experience, location, and employer.

What is the difference between Freelance Customer Experience Cx vs Freelance Customer Service Representative?

AspectFreelance Customer Experience CxFreelance Customer Service Representative
Primary FocusDesigning and improving overall customer experience strategiesHandling direct customer inquiries and support
Skills NeededCX strategy, data analysis, user journey mappingCommunication, problem-solving, product knowledge
Work EnvironmentRemote, project-based, consultingRemote or on-site, support-focused
CertificationsCustomer experience, UX, or related certifications often preferredCustomer service or support certifications optional

Freelance Customer Experience Cx professionals focus on creating comprehensive strategies to enhance overall customer satisfaction, while Freelance Customer Service Representatives primarily handle direct customer interactions. Both roles may be remote, but CX roles often require strategic skills and certifications, whereas customer service roles emphasize communication and support skills.

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Freelance Customer Experience Cx jobs near you
Infographic showing various Freelance Customer Experience Cx job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $99,230 per year, or $47.7 per hour.

Patents Customer Experience (CX) Specialist

US Department of Commerce

Alexandria, VA • On-site

$121K/yr

Full-time

Posted 22 days ago

U.S. Department Of Commerce rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

127th of 854 rated public administrative organizations

Job description

Are you up for an exciting challenge to work in the Office of Patents Stakeholder Experience? This position is located in the Office of the Commissioner for Patents, Office of Patents Stakeholder Experience (OPSE), Customer Experience (CX) Division. The Patents business unit supports the Department's strategic goal to foster a more innovative US economy that is better at inventing, improving, and commercializing products and technologies that lead to higher productivity and competitiveness.Qualifications:You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at General Schedule Qualification Standards.
Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to the GS-12 in the Federal service.
Specialized experience for this position includes:
  • Managing customer experience activities, including designing surveys, creating dashboards, analyzing results, and sharing findings; AND
  • Leading customer experience projects that include conducting qualitative research, analyzing customer feedback, and sharing insights to improve product or service delivery; AND
  • Collaborating with internal and external stakeholders using methods and practices (e.g., interviews, workshops, interactive sessions) to gather customer experience feedback, needs and insights.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Education:Education may not be substituted for specialized experience at this grade level.
Employment Type: OTHER

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