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Flex Email Chat Support Jobs (NOW HIRING)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

... email, chat and other communications channels ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...

Odessa College

Student Support Specialist

Odessa, TX · On-site

Provide first-class customer service to all customers by phone, email, chat and in person, etc ... Willingness to participate in activities supporting students and Odessa College stakeholders ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... email and technical support requests; and to document, track and monitor issues ensuring a timely ...

Motivosity

Product Support Specialist

Lehi, UT

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

Essence Journey

Remote Customer Support Associate

Orlando, FL · Remote

$16.25 - $22.50/hr

Provide timely, professional support to clients via email, chat, and phone *Assist with scheduling, follow-ups, and general administrative tasks *Maintain accurate records and document client ...

Essence Journey

Remote Customer Support Associate

Mahwah, NJ · Remote

$17.50 - $24/hr

Provide timely, professional support to clients via email, chat, and phone *Assist with scheduling, follow-ups, and general administrative tasks *Maintain accurate records and document client ...

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Flex Email Chat Support information

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$14

$26

$44

How much do flex email chat support jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for flex email chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Flex Email Chat Support vs Customer Service Representative?

AspectFlex Email Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional training in product knowledge
Work EnvironmentRemote or online chat platformsCall centers, retail, or office settings
Industry UsageCommon in e-commerce, tech, and online servicesWidespread across various industries including retail, telecom, and finance
Primary CommunicationText-based chat and emailPhone calls, emails, and sometimes chat

Flex Email Chat Support focuses on online chat and email communication, often remotely, while Customer Service Representatives may handle calls and in-person interactions. Both roles require strong communication skills, but the work environment and primary communication channels differ.

What cities are hiring for Flex Email Chat Support jobs? Cities with the most Flex Email Chat Support job openings:
What are the most commonly searched types of Email Chat Support jobs? The most popular types of Email Chat Support jobs are:
What states have the most Flex Email Chat Support jobs? States with the most job openings for Flex Email Chat Support jobs include:
What job categories do people searching Flex Email Chat Support jobs look for? The top searched job categories for Flex Email Chat Support jobs are:
Flex Email Chat Support jobs near you
Infographic showing various Flex Email Chat Support job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 53% Full Time, 5% Part Time, and 40% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Remote Customer Service Representative w/ the VA (Phone/Email/Chat)

Remote Customer Service Representative w/ the VA (Phone/Email/Chat)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Remote

$17/hr

Other

Posted 24 days ago

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

This role requires at least 3 years of customer service or contact center experience.
This job post is for the August new hire class. 


This position is open to CONUS, AK, HI. California is a specifically excluded hiring location.
The position is fully remote.
Background check required.
Rotational shifts (Performance based 8 hours shift will be designated)
The pay for this role is $17 per hour.
This is a W2 position.
Multiple openings are available, with new hire onboardings expected throughout 2026!
Equipment is provided.
Customer Service Agent/Representative - Remote
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Note: The first 2 weeks consist of a mandatory training period being held Monday through Friday from 9am EST to 5:30pm EST. Training is conducted via zoom and requires daily on-screen participation in your personal workspace with a strong internet connection. Attendance is mandatory for graduation. Participants MUST always remain on camera for the entirety of training period each day. Professional attire is always expected with no background distractions or interruptions.
Overview:
The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. 
Customer Service Agents may also provide other functions, such as examination scheduling, rescheduling, or information verification. 
Key Tasks 
  •     Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies 
  •     Make outbound calls as necessary based on business needs 
  •     Resolve or escalate customer inquires in a timely manner 
  •     Encourage use of electronic communication with customers 
  •     Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system 
  •     Follow SOPs and policies 
  •     Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys. 
  •     Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support 
  •     Use frequently asked questions (FAQs) and help look up and provide information to inquiries 
  •     Utilize departmental knowledge bases and training material to answer customer inquiries 
  •     Maintain up-to-date knowledge of policies and procedures as applicable 
  •     Adhere to published schedule according to attendance guidelines 
  •     May be required to work some weekends and holidays 
  •     Perform other duties as assigned 

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