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Flex Email Chat Support Jobs (NOW HIRING)

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Email * Chat * Provide accurate information regarding: * Appointment scheduling * Medical services * Insurance support * Billing inquiries * Deliver a compassionate, patient-first customer experience

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Email * Chat * Provide accurate information regarding: * Appointment scheduling * Medical services * Insurance support * Billing inquiries * Deliver a compassionate, patient-first customer experience

Maverick Payments

Merchant Support Lead

Calabasas, CA · On-site

$27 - $33/hr

Provide first-class customer service/support via telephone, email, chat, and any future channel. * Triage inbound customer communications, monitor priority of tickets assigned to the queue, and ...

FirstLight

Customer Support Specialist

Portsmouth, NH · On-site

$22 - $25/hr

Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning ...

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

... email, chat and other communications channels ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...

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All JobsFlex Email Chat Support Jobs

Flex Email Chat Support information

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$14

$26

$44

How much do flex email chat support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for flex email chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Flex Email Chat Support vs Customer Service Representative?

AspectFlex Email Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional training in product knowledge
Work EnvironmentRemote or online chat platformsCall centers, retail, or office settings
Industry UsageCommon in e-commerce, tech, and online servicesWidespread across various industries including retail, telecom, and finance
Primary CommunicationText-based chat and emailPhone calls, emails, and sometimes chat

Flex Email Chat Support focuses on online chat and email communication, often remotely, while Customer Service Representatives may handle calls and in-person interactions. Both roles require strong communication skills, but the work environment and primary communication channels differ.

What cities are hiring for Flex Email Chat Support jobs? Cities with the most Flex Email Chat Support job openings:
What are the most commonly searched types of Email Chat Support jobs? The most popular types of Email Chat Support jobs are:
What states have the most Flex Email Chat Support jobs? States with the most job openings for Flex Email Chat Support jobs include:
What job categories do people searching Flex Email Chat Support jobs look for? The top searched job categories for Flex Email Chat Support jobs are:
Flex Email Chat Support jobs near you
Infographic showing various Flex Email Chat Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 60% Full Time, 13% Part Time, 17% Contract, and 7% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Online Chat Specialist (Entry Level)

Life Church Victorvillle

New York, NY • Remote

$28 - $35/hr

Full-time

Posted 13 days ago

Job description

We are looking for a highly motivated and customer-oriented Online Chat Specialist to join our team. In this role, you will be responsible for providing outstanding support to customers through digital communication platforms. You will engage with customers, answer their questions, resolve issues, and ensure a positive experience across various digital channels.

Key Responsibilities:

  • Respond to customer inquiries via live chat, email, or other digital communication platforms in a timely and professional manner.
  • Resolve customer issues, concerns, and inquiries related to products, services, or account information.
  • Provide accurate product and service information, guiding customers through troubleshooting steps and solutions.
  • Follow up on customer inquiries to ensure issues are resolved and satisfaction is achieved.
  • Maintain a high level of customer satisfaction through prompt and courteous service.
  • Document and track all customer interactions in the company's CRM or support software.
  • Collaborate with other departments (e.g., sales, technical support, etc.) to escalate complex issues when needed.
  • Ensure that all communication complies with company policies and standards.
  • Contribute to the improvement of digital support processes, identifying trends or frequent issues and suggesting improvements.

Skills and Qualifications:

  • Proven experience in a customer service or support role, particularly in digital chat support.
  • Excellent written communication skills with the ability to convey information clearly and professionally.
  • Problem-solving skills to address customer concerns effectively and efficiently.
  • Ability to multi-task and manage time well in a fast-paced environment.
  • Proficient in using chat support software, CRM systems, and other digital tools.
  • Strong attention to detail and accuracy in entering customer information and tracking interactions.
  • Empathy and patience when interacting with customers.
  • Ability to work both independently and as part of a team.
  • Knowledge of company products and services or the willingness to learn.
  • Fluency in English (additional languages are a plus).

Preferred Qualifications:

  • Experience with LiveChat, Zendesk, Intercom, or similar digital support platforms.
  • Familiarity with social media and other customer service channels (e.g., Twitter, Facebook, etc.).
  • Knowledge of SEO best practices or digital marketing principles (optional but beneficial).

Work Environment:

  • Remote work opportunity, with flexibility in hours.
  • Full-time/Part-time positions available.
  • Competitive salary and benefits package.