Job Summary:
Naughty Dog is a renowned game development studio known for its critically acclaimed titles. They are seeking an IT Hardware Generalist to support their infrastructure and development team, acting as the main point of contact for hardware support for local and remote users.
Responsibilities:
• Serve as the main support contact for hardware issues within Naughty Dog
• Build, configure, maintain, and repair bespoke workstations
• Prioritize and manage multiple support requests while maintaining SLA expectations
• Perform remote and local troubleshooting through various diagnostic techniques
• Follow up with users and see problems through to resolution
• Properly escalate unresolved queries to the next level of support
• Install, modify, and repair computer hardware, software, and peripherals for users
• Track hardware assets from procurement through deployment, maintenance, and retirement
• Maintain accurate inventory records and hardware documentation
• Perform relocation of workstations, lab equipment, and servers throughout the studio
• Record, track, and document the help desk request problem-solving process from creation to resolution
• Provide white glove service to VIP executives and studio visitors
• Additional responsibilities may be assigned as needed
Qualifications:
Required:
• Candidates must be authorized to work in the United States for this position.
• This will be an on-site position, requiring you to be onsite five days per week.
• Must have 3+ years of working experience in providing help desk support in a studio or enterprise environment.
• Expert knowledge of PC hardware architecture, workstation assembly, deployment, troubleshooting, and repair.
• Expert troubleshooting of PC, server, and A/V hardware.
• Strong client-facing and communication skills.
• Strong understanding of the Microsoft Windows 11 operating system.
• Ability to safely lift and move computer equipment and peripherals as required.
• Experience with Jira Service Management, ServiceNow, Zendesk, or similar ticketing systems.
• Proficiency in Microsoft Office 365.
• Familiarity with TCP networking and other basic networking protocols.
Preferred:
• Operating Systems: Linux, Mac OS, Windows Server 2022.
• Languages: Python, SQL, PowerShell, Bash.
• Familiarity with live streaming hardware and software.
• Familiarity with Sony PlayStation 5 hardware, software interfaces and peripherals.
• Passion for games.
Company:
Naughty Dog, a video game developer that produces games on PlayStation systems, including the Crash Bandicoot and Jak and Daxter franchises. Founded in 1986, the company is headquartered in Santa Monica, USA, with a team of 201-500 employees. The company is currently Growth Stage.