Entry Level Network Support Jobs (NOW HIRING)

First Solar reserves the right to offer you a role most applicable to your experience and skillset. 

Basic Job Functions: 

Entry level Network administration 

Experience: 

• Minimum 1 year of related work experience

Education: 

• Bachelor's degree in Information Technology or related field or equivalent years of work experience
• Knowledge of Cisco IOS software upgrades/patch management best practices in an Enterprise Cisco environment.
• Experience with Cisco CallManager or other VoIP provider desired
• WAN network infrastructure and protocols

Required Skills: 

Essential Functions & Responsibilities:

Primary Responsibilities:

• Research, plan, implement, support, monitor, troubleshoot and maintain Global infrastructure services including Cisco Routers, Palo Alto firewalls, Cisco Catalyst Switches, Cisco Nexus Switches, CallManager, CallManager Express, IP camera systems, video management systems, physical access control systems, Cisco Wireless LAN Controllers and access points, Network Monitoring, Intrusion detection/prevention systems, LAN/WAN performance, WAN packet acceleration and many facets of the Microsoft BackOffice suite of products
• Strong project management skills while incorporating the ability to handle multiple projects with competing priorities across the globe
• Support network and internet protocols and applications including WINS, DNS, DHCP, TCP/IP, IIS, SNMP, SMTP, Routing, BGP, EIGRP, H.323, Link Aggregation, Network Redundancy, PEAP, Spanning Tree and Vlans utilizing a fiber/copper/MPLS backbone.
• Evaluate, diagnose and troubleshoot complex hardware/software issues.
• Create, modify and keep network documentation with an emphasis on detail

Key Competencies:

• Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Conducts tests and corrects malfunctions, calling on help from more experienced colleagues if required. Documents results in accordance with agreed procedures. Assists with the evaluation of change requests. Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
• Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to modify demand for a particular resource or service.
• Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for deterioration in service.
• Develops, documents and implements changes based on requests for change. Applies change control procedures.
• Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken. May carry out early life support activities such as providing support advice to initial users.
• Reviews system software updates and identifies those that merit action. Tailors system software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system software. Advises on the correct and effective use of system software.
• Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges, and operates agreed logical access controls and security systems. Maintains agreed security records and documentation.
• Investigates problems in systems and services. Assists with the implementation of agreed remedies and preventative measures.
• Collects and collates evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences.
• Basic understanding of REST APIs, JSON, and controllerbased networking models (e.g., SDN concepts).  Working knowledge of Python scripting for basic network tasks such as data collection, configuration validation, and repetitive changes.  Ability to use automation tools and controllers (such as Cisco DNA Center or similar platforms) to manage and monitor network infrastructure.

Reporting Relationships:

• Reports to the IT Network Lead.
• This position will not have direct reports.

Travel:

• Limited US travel as needed.

• 5% - 10% per year.

Estimated Salary Range:

• $62,500-$89,000 annually.

US Physical Requirements: 

• Will sit, stand or walk short distances for up to the entire duration of a shift.
• Will climb stairs on an occasional basis.
• Will lift, push or pull up to 37 pounds on an occasional basis. 
• Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis.
• 20/40 vision in both eyes together, with or without correction, is required.
• Must be able to comply with all safety standards and procedures.
• May reach above shoulder heights and below the waist on a frequent basis.
• May stoop, kneel, or bend, on an occasional basis.

• Ability to wear personal protective equipment is required (including but not limited to; steel-toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards, and a condition of employment and continued employment (requires little or no facial hair) for those requiring respirator use.

Please note: potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role.   All candidates receiving an offer of employment must successfully complete a background check, pre-employment drug screen, and any other test that may be required for the role.                                                                                                                                        

Equal Opportunity Employer Statement:  First Solar Inc. is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.