Entry Level Network Support Jobs in Maryland (NOW HIRING)

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Network Engineer supports the organization's network infrastructure by assisting with routing and switching operations, troubleshooting network issues, and maintaining documentation. This role focuses on developing foundational networking skills while contributing to the stability, performance, and security of the enterprise network.

How will YOU create impact here at USP? 

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Network Engineer has the following responsibilities:

• Assist in supporting network infrastructure, including basic break/fix tasks and routine installations.
• Troubleshoot and resolve entry-level network hardware and software issues under senior guidance.
• Monitor network activity to identify irregularities and escalating issues appropriately.
• Support network uptime and health monitoring to ensure availability of critical systems.
• Assist with IOS patch management tasks as directed.
• Help maintain network availability in alignment with Service Level Agreements.
• Participate in capacity and performance assessments to understand network growth needs.
• Provide input on network design improvements focused on routing and switching.
• Assist with coordination of vendors and service providers during project tasks.
• Create and maintain accurate network documentation following organizational SOPs.
• Research and recommend basic hardware or software updates to improve network performance.
• Support evaluation of new equipment for compatibility with existing systems.
• Participate in disaster recovery exercises and planning activities.
• Provide limited support for F5 load balancer tasks under supervision.
• Assist with Wi-Fi troubleshooting and basic wireless configuration tasks.
• Participate in on-call support and occasional off-hours maintenance/project work including Saturdays and Sundays.
• Work onsite during the workweek.
• Perform other related duties as needed.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience: 

• Bachelor’s degree (or equivalent work experience) in Information Technology, Computer Science, Engineering, or a related discipline from an accredited institution.
• Proven experience with Cisco networking technologies, backed by an active CCNA certification.
• Three (3) years of experience in network support, administration, or related IT functions.
• Foundational knowledge of enterprise networking platforms, especially Cisco and/or Juniper.
• Strong interest and developing expertise in routing and switching technologies.
• Basic understanding of firewall concepts and administration.
• Knowledge of VLANs and network segmentation strategies.
• Familiarity with network security principles such as VPNs, IPSEC, 802.1x, and RADIUS.
• Exposure to F5 load balancers (basic understanding).
• Exposure to Wi-Fi technologies and wireless troubleshooting.
• Ability to use network monitoring tools and follow troubleshooting methodologies.
• Ability to monitor network usage and escalate potential issues.
• Collaborative mindset for working with application and infrastructure teams.
• Ability to learn emerging technologies quickly and independently.
• Strong analytical and problem-solving skills.
• Effective communication and documentation skills.
• Ability to work in a fast-paced IT environment and manage shifting priorities.
• Ability to work with colleagues from diverse backgrounds.

Supervisory Responsibilities

None, this is an individual contributor role.

Benefits:

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Compensation: 

Base Salary Range: USD $83,368.00 – $118,800.00 annually.

Target Annual Bonus: % Varies based on level of role.

Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons. 

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.