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Entry Level Help Desk Jobs in Spring, TX (NOW HIRING)

Nova 401

Entry Level Associate Account Manager

Houston, TX · On-site

$55K - $60K/yr

Help desk experience a plus * Committed to lifelong learning and coachable Salary and benefits: * Base Salary $55,000 - $60,000 * Salaried, non-exempt position * Medical, dental, disability, and life ...

True North Group LLC.

Entry-Level Sales Agent

Cypress, TX · On-site

$50K - $70K/yr

This is an outside sales position--you'll be out in the field, not stuck behind a desk. Your role ... Helping individuals select the right coverage for their needs Following up with clients and ...

TWST Events

Be Seen First

Customer Support Specialist

Houston, TX · On-site

$20 - $25/hr

This entry level role will own the intake, triage, classification, and routing of all inbound ... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)

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How much do entry level help desk jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for entry level help desk in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Spring, TX?

The most popular types of Help Desk jobs in Spring, TX are:

What are popular job titles related to Entry Level Help Desk jobs in Spring, TX?

For Entry Level Help Desk jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk jobs in Spring, TX look for?

The top searched job categories for Entry Level Help Desk jobs in Spring, TX are:

What cities near Spring, TX are hiring for Entry Level Help Desk jobs?

Cities near Spring, TX with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Spring, TX as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 67% Full Time, 28% Part Time, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Entry Level Associate Account Manager

Houston, TX • On-site

Nova 401
See more jobs at Nova 401external

$55K - $60K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted yesterday

Job description

We are hiring for January 2027! Are you a strong communicator who enjoys helping people solve problems and wants to build a meaningful career with room to grow? Nova 401(k) Associates is seeking motivated professionals to join our team as Associate Account Managers in January 2027. You'll receive paid training, industry credential support, and hands-on experience while working for a company that invests in employee development, embraces technology and innovation, promotes from within, and values work-life balance. If you're looking for a professional environment where you can learn, grow, and make a difference for clients every day, we'd love to hear from you.
Overview of the Position:
Nova 401(k) Associates is looking to fill Associate Account Manager (Customer Service) positions. The role will begin in January 2027. Associate Account Managers provide clients support on 401(k) issues over the phone. For example, Associate Account Managers may assist clients with census submission questions, submitting Form 5500, and other issues related to their 401(k) plan.
Associate Account Managers receive paid training. Nova supports Associate Account Managers obtaining industry credentials by paying for study time, exams, and professional membership fees. Excellent performers who obtain a QKA designation will be eligible to apply for other positions after 18 months. This is a hybrid role, and the Associate Account Manager will be required to work four days per week from our Houston, TX office and may work one day per week from home.
About Nova:
Nova 401(k) Associates is a vibrant third party non-producing administration firm. We have a nationally recognized sales team allowing us to grow continuously and provide advancement opportunities for our professionals.
Job Responsibilities:
  • Maintain a high level of client service for team-based Solo(k) Services; client base not assigned
  • Manage and prioritize workload towards weekly goals in a results-oriented team environment
  • Consult with clients regarding plan operation, design, and upgrading platforms
  • Follow-up by phone with clients about missing items
  • Assist firm-wide clients via the phone, video conference, or email with census submission issues, submitting Forms 5500, simple 401(k) questions, resetting passwords, troubleshooting web access, etc.
  • Collaborate with account managers and others to ensure a positive client experience
  • Document all client interactions in our workflow management system
  • Assist with other assigned tasks to balance workloads and receive well-rounded training
  • Perform work according to Nova policies and procedures
  • Complete assigned training
  • Work towards obtaining an industry designation

Qualifications:
  • Bachelor's degree
  • Customer service experience a plus
  • Excellent written communication skills and ability to compose a professional email
  • Excellent verbal communication skills and knowledge of phone etiquette
  • Excellent time management, organizational skills, and ability to multi-task
  • Experience with Microsoft Office and comfortable using a computer
  • Knowledge of VOIP phone systems a plus
  • Help desk experience a plus
  • Committed to lifelong learning and coachable

Salary and benefits:
  • Base Salary $55,000 - $60,000
  • Salaried, non-exempt position
  • Medical, dental, disability, and life insurance
  • Paid time off
  • 401(k) plan with employer match

Work Location/Hours:
  • Hybrid role
  • Must work in the Houston, TX office 4 days per week; may work 1 day per week from home
  • The role will begin in January 2027
  • Must be authorized to work for any US employer
  • Must attend regular video meetings via Microsoft Teams or equivalent
  • We will supply all necessary computer equipment
  • Work hours: standard business hours; 40 hours per week
  • You may choose a start time between 7:30 am and 8:30 am CST

Nova 401(k) Associates is an energetic and thriving national third-party administrator for retirement plans. We respond to all applications. If you do not receive a response, please check your junk or spam mail folder.
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