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Online Helpdesk Jobs in Spring, TX (NOW HIRING)

Helpdesk Technician

Houston, TX · On-site

$17.25 - $23.25/hr

Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring ... Knowledge of SharePoint Online or Teams administration * Familiarity with Apple iOS and mobile ...

Helpdesk Technician

Houston, TX · On-site

$19.50 - $26.25/hr

... help of vendor's technical support. • Configures and troubleshoots iOS devices with the help of vendor's technical support. • Troubleshoots and arranges repairs of PCs with the help of vendor ...

New

Helpdesk Intern

Houston, TX · On-site

$17 - $23/hr

Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting technology inquiries and service needs for ...

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

A chance to be part of a legacy of helping families build homes and memories. * Opportunities for ... Apply online and include your resume and a cover letter. Join Tilson Homes and help us continue our ...

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Ability to explain platform algorithms, engagement strategies, and online reputation management ...

PSAT Tutor

Houston, TX · Remote

$18 - $40/hr

... online PSAT tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Requires minimum PSAT score of 1390 and proven track record of helping students achieve significant ...

Online Travel Coordinator

Houston, TX · Remote

$35K - $50K/yr

As a Online Travel Coordinator, you will play a key role in supporting travelers from the moment ... At Nexora Talent, we value personalized service and take pride in helping travelers create ...

As a Online Travel Coordinator, you will play a key role in supporting travelers from the moment ... At Nexora Talent, we value personalized service and take pride in helping travelers create ...

Wordpress Tutor

Houston, TX · Remote

$18 - $40/hr

... online Wordpress tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

... online Autodesk Fusion 360 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Sketchup Tutor

Houston, TX · Remote

$18 - $40/hr

... online Sketchup tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Microsoft Office Tutor

Houston, TX · Remote

$18 - $40/hr

... online Microsoft Office tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

NPTE Tutor

Houston, TX · Remote

$18 - $40/hr

... online NPTE tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

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Online Helpdesk information

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How much do online helpdesk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for online helpdesk in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What are the most commonly searched types of Helpdesk jobs in Spring, TX?

The most popular types of Helpdesk jobs in Spring, TX are:

What job categories do people searching Online Helpdesk jobs in Spring, TX look for?

The top searched job categories for Online Helpdesk jobs in Spring, TX are:

What cities near Spring, TX are hiring for Online Helpdesk jobs?

Cities near Spring, TX with the most Online Helpdesk job openings:

Infographic showing various Online Helpdesk job openings in Spring, TX as of August 2026, with employment types broken down into 62% Full Time, 34% Part Time, 1% Temporary, and 3% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Helpdesk Technician

Hays Electrical Services

Houston, TX • On-site

$17.25 - $23.25/hr

Full-time

Re-posted yesterday


Hays Electrical Services rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz


Job description

Department: Information Technology
Reports To: IT Manager / Director of IT

Position Summary
Serves as the primary point of contact for staff across the business, providing timely and effective technical support to keep operations productive. Acts as a customer-focused, proactive problem-solver who is skilled in troubleshooting hardware, software, and connectivity issues, comfortable supporting a fast-paced environment, and experienced in managing day-to-day helpdesk operations.

Key Responsibilities

  • Serve as the first point of contact for all IT support requests via phone, email, and ticketing system.
  • Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring accurate records, timely updates, and clear resolution notes.
  • Diagnose and resolve hardware, software, and network connectivity issues for end-users efficiently.
  • Manage multiple concurrent support requests, effectively balancing urgency and workload.
  • Deliver consistently professional and courteous support to all staff, maintaining composure and a solutions-focused attitude during high-pressure interactions.
  • Set up, configure, and maintain workstations, laptops, mobile devices, and peripherals.
  • Manage user accounts, password resets, and access provisioning in Microsoft 365 and Entra ID.
  • Assist with the onboarding and offboarding of staff, including device setup and account configuration.
  • Escalate complex issues to senior IT team members with clear documentation when appropriate.
  • Contribute to the creation and upkeep of IT knowledge base articles and standard operating procedures (SOPs).
  • Support the rollout and maintenance of IT equipment and software across the business.
  • Assist with basic network troubleshooting, including connectivity, printers, and shared drives.

SKILLS & EXPERIENCE
• This role is well-suited to candidates early in their IT career — up to 1 years of 
experience in a helpdesk or IT support role, or equivalent demonstrated technical ability, 
is preferred
• Solid understanding of Microsoft 365 applications (Outlook, Teams, SharePoint, 
OneDrive)
• Experience with Windows 10/11 desktop support and troubleshooting
• Familiarity with Microsoft Entra ID (Azure AD) for user and device management
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPNs)
• Demonstrated experience using a helpdesk ticketing system (e.g., Atera, ConnectWise, 
ServiceNow, or similar) as a core part of daily workflow
• Proven ability to manage and prioritize multiple concurrent requests in a fast-paced 
environment
• Exceptional interpersonal and communication skills, with a track record of maintaining 
professionalism and empathy when dealing with frustrated or difficult users
• Strong communication skills with the ability to explain technical issues to non-technical 
users
• A methodical, patient approach to troubleshooting and problem-solving
DESIRABLE (BUT NOT ESSENTIAL)
• Experience with Microsoft Intune or endpoint management tools
• Exposure to Microsoft Defender or similar security platforms
• Knowledge of SharePoint Online or Teams administration
• Familiarity with Apple iOS and mobile device management (MDM) tools
• Familiarity with industry software such as the Trimble Suite, Autodesk, or Atera —
experience with these platforms is a bonus, though full training will be provided
• CompTIA A+, Microsoft certifications (MD-102, MS-900), or equivalent
• Experience in a trade, construction, or field services environment
• A genuine eagerness to learn across a broad and varied scope of IT — from end-user 
support through to systems, security, and beyond

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