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How much do entry level customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for entry level customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are typical career advancement opportunities for Entry Level Customer Service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What is an Entry Level Customer Service job?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in the Entry Level Customer Service position, and why are they important?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

More about Entry Level Customer Service jobs
What cities are hiring for Entry Level Customer Service jobs? Cities with the most Entry Level Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Entry Level Customer Service jobs? States with the most job openings for Entry Level Customer Service jobs include:
What job categories do people searching Entry Level Customer Service jobs look for? The top searched job categories for Entry Level Customer Service jobs are:
Entry Level Customer Service jobs near you
Infographic showing various Entry Level Customer Service job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Entry Level Customer Service Representative

Insurance Service Associates

Forest City, NC • On-site

$17 - $21/hr

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

Job description

Are you looking for a place to start your career where you can make a real difference? Insurance Service Associates in Forest City, North Carolina, is excited to invite you to join our growing team as an Entry Level Customer Service Representative! We believe in building strong relationships, both with our clients and our team members. This isn't just a job; it's an opportunity to learn the ropes of the insurance world in a supportive and friendly environment. Youll be the first point of contact for many, offering a helping hand and a listening ear. We value enthusiasm and a can-do attitude above all else, so if you're eager to learn, love assisting people, and want to grow with a company that cares, we encourage you to apply. Come be a part of something special right here in Forest City!


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Life Insurance

Mon-Fri Schedule

Retirement Plan

Hands on Training


Responsibilities
  • Answer incoming customer inquiries via phone and email with a friendly and helpful demeanor.
  • Greet and welcome customers in a friendly manner.
  • Take and post payments to the insurance company.
  • Help customers navigate our online resources and tools.
  • Identify customer needs and escalate complex issues to the appropriate team members.
  • Maintain accurate records of customer interactions and transactions.
  • Help with marketing products.
  • Contribute to a positive and supportive team atmosphere.

Requirements
  • High school diploma or equivalent required.
  • Excellent verbal and written communication skills.
  • A genuine desire to help people and solve problems.
  • Comfortable using computers and learning new software.
  • A positive attitude and a willingness to learn.
  • Previous customer service experience is a plus, but not required.
  • Ability to work effectively in a team environment.