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End User Support Specialist Jobs (NOW HIRING)

Stewart

End User Support Specialist II

Texas City, TX · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

New

Stewart

End User Support Specialist II

Texas City, TX · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

ICONMA

End user support

Wichita, KS · On-site

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

IPolarity LLC

End User Support Technician

Whippany, NJ · On-site

$25/hr

End User Support Technician Onsite - Collierville, TN $25/hr W2 BGV Fully Cleared * The position is based in the office, with no travel requirements, and operates during 2nd shift Top Skills: 1. ...

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional technical assistance to our employees. This candidate will be a key point of contact for resolving ...

Stewart

End-User Support Technician

Nashville, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Stewart

End-User Support Technician

Murfreesboro, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

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All JobsEnd User Support Specialist Jobs

End User Support Specialist information

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$10

$27

$44

How much do end user support specialist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for end user support specialist in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user support specialist, and why are they important?

To thrive as an End User Support Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and a background in IT or a related field, often supported by a CompTIA A+ or similar certification. Familiarity with ticketing systems, remote support tools, and knowledge of both Windows and Mac operating systems are typically required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These abilities ensure prompt, user-friendly support that minimizes downtime and maintains productivity across an organization.

What is the difference between End User Support Specialist vs Help Desk Technician?

AspectEnd User Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, IT support teams, remoteHelp desks, call centers, on-site support
Employer & IndustryBusinesses, tech companies, governmentIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles, career paths, skillsJob requirements, responsibilities, qualifications

Both roles focus on assisting end users with technical issues, but the End User Support Specialist often handles more complex problems and provides proactive support, while Help Desk Technicians typically address initial user inquiries and basic troubleshooting. The roles overlap in certifications and work environments, making them closely related in the IT support industry.

What are some common challenges faced by end user support specialists, and how can they be addressed effectively?

End User Support Specialists often encounter challenges such as handling a high volume of support requests, managing users with varying levels of technical proficiency, and resolving issues under tight time constraints. Effective communication and a calm, patient approach are essential for troubleshooting and guiding users through solutions. Staying up-to-date with the latest software and hardware trends, as well as documenting recurring issues, can also help streamline problem-solving and improve the overall support process.

What does an end user support specialist do?

An End User Support Specialist provides technical assistance to individual users within an organization, helping them resolve hardware, software, and network issues. They act as the first point of contact for troubleshooting problems with computers, applications, and other IT equipment. Their responsibilities include diagnosing and resolving technical issues, guiding users through problem-solving steps, and sometimes training staff on new technologies. They also escalate complex problems to higher-level IT staff when necessary, ensuring minimal disruption to daily business operations.
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What cities are hiring for End User Support Specialist jobs? Cities with the most End User Support Specialist job openings:
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What states have the most End User Support Specialist jobs? States with the most job openings for End User Support Specialist jobs include:
What job categories do people searching End User Support Specialist jobs look for? The top searched job categories for End User Support Specialist jobs are:
What are popular job titles related to End User Support Specialist jobs? For End User Support Specialist jobs, the most frequently searched job titles are:
End User Support Specialist jobs near you
Infographic showing various End User Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

End-User Support Specialist

FutureSoft Consulting Inc

Harrisburg, PA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Overview

We are seeking an End-User Support Specialist to join a Technical Services Support team in Harrisburg, Pennsylvania.

The selected candidate will provide technical support for laptops, desktops, tablets, smartphones, Microsoft 365 applications, Microsoft Teams, conference-room technology, and other endpoint devices. This role requires strong hands-on troubleshooting skills and experience supporting Microsoft technologies in an enterprise environment.

The position will be fully onsite during the first three months. After the initial period, a hybrid schedule may be available depending on operational needs. The hybrid schedule is expected to include approximately three onsite days per week.

Key Responsibilities
  • Provide technical support for laptops, desktops, tablets, smartphones, and other endpoint devices.
  • Troubleshoot hardware, software, operating-system, connectivity, browser, and application issues.
  • Support Microsoft Windows operating systems in an enterprise environment.
  • Install, configure, maintain, and troubleshoot Microsoft 365 applications.
  • Support Microsoft Teams meetings, video calls, collaboration tools, conference rooms, and audio/video equipment.
  • Use Microsoft SCCM and Intune to deploy applications, distribute software updates, manage devices, and maintain endpoint security.
  • Manage user accounts, devices, groups, permissions, and Group Policy settings through Active Directory.
  • Support Windows, iOS, and Android devices using mobile device management tools.
  • Install, configure, and troubleshoot business applications on mobile phones and tablets.
  • Create PowerShell scripts for reporting, automation, and endpoint administration.
  • Troubleshoot web browsers and browser-based business applications.
  • Provide timely, professional, and courteous support to end users.
  • Create clear technical documentation, troubleshooting guides, procedures, and knowledge-base articles.
  • Identify recurring technical issues and recommend process improvements.
  • Work with infrastructure, security, application, and support teams to resolve technical incidents.
  • Follow all organizational security, equipment-use, and data-protection requirements.
Required Qualifications
  • At least one year of experience in technical support, desktop support, endpoint support, or device management.
  • Experience supporting laptops, desktops, tablets, and smartphones.
  • Experience troubleshooting hardware and software issues.
  • Experience supporting Microsoft Windows in an enterprise environment.
  • Experience supporting Microsoft 365 applications.
  • Experience supporting Microsoft Teams meetings, video conferencing, and collaboration tools.
  • Experience with Microsoft SCCM and Intune.
  • Experience using mobile device management tools for Windows, iOS, and Android devices.
  • Experience with Active Directory, users, groups, devices, and Group Policy.
  • Experience creating PowerShell scripts for reporting or automation.
  • Experience preparing technical documentation for end users and technical teams.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Demonstrated customer-service experience.
  • Ability to work effectively in a team environment.
Preferred Qualifications
  • Experience supporting Microsoft Teams conference rooms.
  • Experience installing and supporting mobile applications in an enterprise environment.
  • Experience supporting remote and mobile users.
  • Experience troubleshooting browser-based applications.
  • Experience with VBScript.
  • Experience creating user guides, technical procedures, and knowledge-base documentation.
  • Experience recommending or implementing technical support process improvements.
Work and Interview Requirements
  • The selected candidate must work onsite in Harrisburg, PA, for the first three months.
  • A hybrid schedule may be available afterward based on operational needs.
  • The anticipated hybrid schedule includes approximately three onsite days per week.
  • Candidates must be able to attend a video-enabled Microsoft Teams interview.
  • Candidates may be required to present a valid photo ID at the beginning of the interview.
  • Government-issued equipment must remain within the United States at all times.
  • The position is scheduled for 37.5 hours per week.
Resume Requirements

The candidate’s resume must clearly demonstrate experience with:

  • Desktop and endpoint support
  • Windows operating systems
  • SCCM
  • Microsoft Intune
  • Active Directory and Group Policy
  • Microsoft Teams
  • Microsoft 365
  • Mobile device management
  • PowerShell scripting
  • Hardware and software troubleshooting
  • Technical documentation

Resumes should contain only relevant professional experience, responsibilities, technologies, and accomplishments. General company descriptions and unrelated information should not be included.