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End User Support Specialist Jobs (NOW HIRING)

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. * Serve as a subject matter expert and escalation point for ...

Hanwha Power

End User Support Specialist

Jupiter, FL · On-site

Hanwha Power is seeking an End User Support Specialist responsible for managing and supporting client endpoint devices and services. The role includes providing technical support, managing IT systems ...

AccentCare, Inc.

End User Support

Franklin, TN · On-site

$25 - $28.50/hr

Be the Best End User Field Support Specialist You Can Be If you meet these qualifications, we would love to meet you: * Bachelor's degree in Information Technology preferred or 2 - 4 years of ...

AccentCare, Inc.

End User Support

Franklin, TN · Hybrid

$1 - $28.50/hr

Be the Best End User Field Support Specialist You Can Be If you meet these qualifications, we would love to meet you: * Bachelor's degree in Information Technology preferred or 2 - 4 years of ...

Tamus

End User Support Specialist I

Texarkana, TX · On-site

$40K/yr

Job Title End User Support Specialist I Agency Texas A&M University - Texarkana Department Division Of Technology And Distance Education Proposed Minimum Salary $3,333.33 monthly Job Location ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

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End User Support Specialist information

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How much do end user support specialist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for end user support specialist in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user support specialist, and why are they important?

To thrive as an End User Support Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and a background in IT or a related field, often supported by a CompTIA A+ or similar certification. Familiarity with ticketing systems, remote support tools, and knowledge of both Windows and Mac operating systems are typically required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These abilities ensure prompt, user-friendly support that minimizes downtime and maintains productivity across an organization.

What is the difference between End User Support Specialist vs Help Desk Technician?

AspectEnd User Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, IT support teams, remoteHelp desks, call centers, on-site support
Employer & IndustryBusinesses, tech companies, governmentIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles, career paths, skillsJob requirements, responsibilities, qualifications

Both roles focus on assisting end users with technical issues, but the End User Support Specialist often handles more complex problems and provides proactive support, while Help Desk Technicians typically address initial user inquiries and basic troubleshooting. The roles overlap in certifications and work environments, making them closely related in the IT support industry.

What are some common challenges faced by end user support specialists, and how can they be addressed effectively?

End User Support Specialists often encounter challenges such as handling a high volume of support requests, managing users with varying levels of technical proficiency, and resolving issues under tight time constraints. Effective communication and a calm, patient approach are essential for troubleshooting and guiding users through solutions. Staying up-to-date with the latest software and hardware trends, as well as documenting recurring issues, can also help streamline problem-solving and improve the overall support process.

What does an end user support specialist do?

An End User Support Specialist provides technical assistance to individual users within an organization, helping them resolve hardware, software, and network issues. They act as the first point of contact for troubleshooting problems with computers, applications, and other IT equipment. Their responsibilities include diagnosing and resolving technical issues, guiding users through problem-solving steps, and sometimes training staff on new technologies. They also escalate complex problems to higher-level IT staff when necessary, ensuring minimal disruption to daily business operations.
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End User Support Specialist jobs near you
Infographic showing various End User Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

End User Support Specialist

CYNET SYSTEMS

Baltimore, MD • On-site

$50 - $55/hr

Contractor

Re-posted 8 days ago

Job description

Job Overview:

Pay Range: $50/hr - $55/hr

  • Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams.
  • The ideal candidate will have a strong background in application packaging, with expertise in SCCM and Intune deployment and management, and troubleshooting complex end user issues.

Requirement/Must Have:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Relevant certifications preferred, such as Microsoft Certified: Microsoft End Point Administrator Associate and ITIL Foundation Certification (a plus).

Responsibilities:

  • Develop, build, and maintain application packages for deployment from Intune as well as SCCM.
  • Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
  • Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.
  • Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices.
  • Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment.
  • Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.
  • Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
  • Deploy, maintain, and upgrade Task Sequences for PXE imaging process.
  • Implement and manage SCCM scheduled deployments, compliance and reporting.
  • Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
  • Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
  • Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.
  • Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience.
  • Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods.
  • Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.

Skills:

  • 5+ years of experience in IT end-user computing or endpoint management roles, with a focus on enterprise environments.
  • 3+ years of hands-on experience with Microsoft SCCM (System Center Configuration Manager) administration, including software distribution, patching, and imaging.
  • 3+ years of hands-on experience with Microsoft Intune / Endpoint Manager for device and application management.
  • Proven experience with application packaging (MSI, App-V, MSIX, scripting for deployment).
  • Strong understanding of Windows 11 client environments, device compliance, and security configurations.
  • Experience providing advanced technical support and acting as an escalation point for complex end-user issues.
  • Familiarity with PowerShell scripting for automation and deployment tasks.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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