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End User Support Specialist Jobs (NOW HIRING)

Tamus

End User Support Specialist I

Texarkana, TX

$40K/yr

Job Title End User Support Specialist I Agency Texas A&M University - Texarkana Department Division Of Technology And Distance Education Proposed Minimum Salary $3,333.33 monthly Job Location ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Boeing

End User Support Specialist 4

Manassas, VA · On-site

$108K - $147K/yr

End User Support Specialist 4 Company: The Boeing Company Leads others to locate and isolate complex computing delivery systems or network problems. Escalates problems as appropriate. Provides and ...

Stewart

End User Support Specialist II

Texas City, TX · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Stewart

End User Support Specialist II

Houston, TX · On-site

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

ICONMA

End user support

Wichita, KS

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a team responsible for receiving and processing requests for creating, deleting and modifying user ...

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End User Support Specialist information

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How much do end user support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for end user support specialist in the United States is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $32.21 per hour, depending on experience, location, and employer.

What does an end user support specialist do?

An End User Support Specialist provides technical assistance to individual users within an organization, helping them resolve hardware, software, and network issues. They act as the first point of contact for troubleshooting problems with computers, applications, and other IT equipment. Their responsibilities include diagnosing and resolving technical issues, guiding users through problem-solving steps, and sometimes training staff on new technologies. They also escalate complex problems to higher-level IT staff when necessary, ensuring minimal disruption to daily business operations.

What are the key skills and qualifications needed to thrive as an end user support specialist, and why are they important?

To thrive as an End User Support Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and a background in IT or a related field, often supported by a CompTIA A+ or similar certification. Familiarity with ticketing systems, remote support tools, and knowledge of both Windows and Mac operating systems are typically required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These abilities ensure prompt, user-friendly support that minimizes downtime and maintains productivity across an organization.

What are some common challenges faced by end user support specialists, and how can they be addressed effectively?

End User Support Specialists often encounter challenges such as handling a high volume of support requests, managing users with varying levels of technical proficiency, and resolving issues under tight time constraints. Effective communication and a calm, patient approach are essential for troubleshooting and guiding users through solutions. Staying up-to-date with the latest software and hardware trends, as well as documenting recurring issues, can also help streamline problem-solving and improve the overall support process.

What is the difference between End User Support Specialist vs Help Desk Technician?

AspectEnd User Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, IT support teams, remoteHelp desks, call centers, on-site support
Employer & IndustryBusinesses, tech companies, governmentIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles, career paths, skillsJob requirements, responsibilities, qualifications

Both roles focus on assisting end users with technical issues, but the End User Support Specialist often handles more complex problems and provides proactive support, while Help Desk Technicians typically address initial user inquiries and basic troubleshooting. The roles overlap in certifications and work environments, making them closely related in the IT support industry.

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End User Support Specialist jobs near you
Infographic showing various End User Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

End User Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NM • On-site

Full-time

Re-posted 26 days ago

Key responsibilities

  • Provide end-user support by troubleshooting hardware and software issues related to computing devices and mobile equipment.

  • Resolve incidents, service requests, and problems, including providing temporary workarounds if necessary, and document all actions taken.

  • Communicate with customers regarding repair status, advise on techniques to prevent future incidents, and support video and collaborative technologies.

Job description

Overview
Edgewater is seeking a Windows Desktop Support Technician to support a major national laboratory. You will provide end-user support with processes for managing and delivering services that are ITIL® conformant. You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment).
Additionally, you will support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.
Responsibilities
  • Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met-or-exceeded.
  • Troubleshoot the system problem & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework)
  • If unable to repair on initial visit, validate the user's problem & provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired.
  • Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits
  • Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
  • Communicate with customer appropriate advice & techniques to avoid future incidents of a similar nature.
  • Appropriately document all required information into the call tracking system.
  • Ensure system is appropriately secured (case is locked, system password protected, etc.).
  • Complete site specific, preventative maintenance checklist.
  • If needed, escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
  • Meet required productivity expectations, including Field Service Team metrics.
  • Meet or exceed all performance service level targets
  • Make every attempt, when appropriate, to resolve service requests remotely.
  • Partner with team members to communicate new solutions and assist other technicians when call volume is low.
  • Contribute to the knowledgebase (KB) through research of articles, training courses attended, on the job learning, etc.
  • Participate in IT projects.
  • Strive to achieve & maintain knowledge of all applicable site procedures.
  • Exercise appropriate workflow & time management.
  • Provide adequate notice for planned absences (two weeks preferred).
  • Other duties assigned as necessary.

Qualifications
End User Support Specialist I:
  • High School Degree and 1 year related experience.
  • U.S. citizenship is required per contract to obtain and maintain U.S. Department of Energy security clearance

End User Support Specialist II:
  • High School Degree and 2 years related experience.
  • U.S. citizenship is required per contract to obtain and maintain U.S. Department of Energy security clearance

End User Support Specialist III:
  • AA/AS Degree and 3 years related experience.
  • In lieu of a degree, an additional 3 years of relevant experience is needed, totaling 6 years.
  • U.S. citizenship is required per contract to obtain and maintain U.S. Department of Energy security clearance

End User Support Specialist IV:
  • AA/AS Degree and 5 years related experience.
  • In lieu of a degree, an additional 5 years of relevant experience is needed, totaling 8 years.
  • U.S. citizenship is required per contract to obtain and maintain U.S. Department of Energy security clearance

About us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named the #5 Top Workplace in the Greater Washington Area Small Companies category 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

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