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End User Support Engineer Jobs (NOW HIRING)

Kinsley Power Systems

$55 - $75/hr

... general support of any end user software or hardware. Key Responsibilities & Duties * Provide technical support to ICANN staff and contractors using ICANN information systems * Onboarding ...

New

Tamus

End User Support Specialist-EMS

Commerce, TX · On-site

Job Title End User Support Specialist-EMS Agency East Texas A&M University Department Chief Information Officer Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Staff ...

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional technical assistance to our employees. This candidate will be a key point of contact for resolving ...

Tamus

End User Support Specialist-EMS

Commerce, TX · On-site

Job Title End User Support Specialist-EMS Agency East Texas A&M University Department Chief Information Officer Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Staff ...

Marmon

End User Support Technician

Carol Stream, IL · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

Marmon

End User Support Technician

Brooklyn Park, MN · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

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End User Support Engineer information

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$68

How much do end user support engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for end user support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an end user support engineer?

End User Support Engineers are IT professionals who assist individuals within an organization by resolving technical issues related to computer hardware, software, and network systems. They are responsible for troubleshooting problems, setting up new equipment, providing guidance on the use of technology, and ensuring that users can perform their work with minimal disruption. Their work often involves both remote and on-site support, and they may also document solutions and train users on new systems or updates. End User Support Engineers play a key role in maintaining productivity by keeping technology running smoothly for all employees.

What are the key skills and qualifications needed to thrive as an end user support engineer?

To thrive as an End User Support Engineer, you need strong troubleshooting abilities, broad knowledge of operating systems and networking, and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and endpoint management software is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage challenging situations. These capabilities are crucial for ensuring seamless technical support, minimizing downtime, and maintaining user satisfaction in a business environment.

What are some common challenges faced by end user support engineers and how can they be addressed?

End User Support Engineers often encounter challenges such as managing high ticket volumes, resolving issues remotely, and communicating technical solutions to non-technical users. To address these, it's important to develop strong organizational skills, utilize remote troubleshooting tools effectively, and practice clear, patient communication. Collaborating closely with IT teams and participating in ongoing training can also help in staying updated with new technologies and best practices, making daily problem-solving more efficient.

What is the difference between End User Support Engineer vs Help Desk Technician?

AspectEnd User Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, support desks
ResponsibilitiesDiagnose complex technical issues, provide advanced supportBasic troubleshooting, ticket logging

End User Support Engineers typically handle more complex technical issues and may require advanced certifications, working in corporate IT environments. Help Desk Technicians focus on initial support and basic troubleshooting, often in call centers or support desks. Both roles are essential for IT support but differ in scope and complexity.

More about End User Support Engineer jobs

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What job categories do people searching End User Support Engineer jobs look for?

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End User Support Engineer jobs near you
Infographic showing various End User Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

End User Support 2

Kinsley Power Systems

On-site

$55 - $75/hr

Other

Posted 3 days ago

New

Job description

Department 0943 - Back Office Relationship & IT

Performs technical support duties and carry out responsibilities in the following areas (including, but not limited to): troubleshooting, training, and general support of any end user software or hardware.

Key Responsibilities & Duties
  • Provide technical support to ICANN staff and contractors using ICANN information systems
  • Onboarding, offboarding and access management of ICANN human resources
  • Maintain IT hardware, software and licenses, including but not limited to the ordering, receiving, distribution and discontinuation of inventory
  • Manage the technical aspects of both physical and remote ICANN meetings at the request of staff both internal and external to the IT department
  • Manage and troubleshoot any desktop, phone, printer, or AV system for local and remote end users
  • Execute IT on-boarding and off-boarding procedure
  • Manage and implement the migration of existing staff to new and/or upgraded technologies
  • Clearly communicate, proactively interface, and effectively train staff in the use of existing systems and implementation of troubleshooting procedures
  • Administer end user accounts as necessary
  • Be on call per preset schedule, proactively checking internal communications systems
  • Be available at all times, except during prescheduled vacations, to assist end users when necessary
  • Other duties as assigned or requested
Required Knowledge, Skills, and Abilities (KSAs)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Proficiency using desktop and server operating systems, including Windows, Mac OS and application support experience with Outlook and MS Office Suite
  • Strong working knowledge of computer networking
  • Proven ability to compose clear reports, summaries and other written communication
  • Detail-oriented and organized with the ability to multi-task
  • Ability to solve complex issues in an ambiguous environment
  • Curiosity and passion for the development of the Internet
  • Ability to work with highly diverse workforce
  • Ability to work independently (self motivated)
Education and Experience Requirements
  • Associate’s or Bachelor’s Degree preferred
  • Minimum two (2) years of related technical support experience or equivalent
Language
  • Fluency, both written and spoken, in English is required
  • ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English
Working Conditions & Physical Requirements
  • Work is performed in a normal office environment with limited privacy and some exposure to background noise
  • While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
  • The employee may occasionally lift and/or move up to 25 pounds
Targeted Base Salary Low:

Targeted Base Salary High:

Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate’s location, work experience, knowledge, skills and other compensable factors.

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