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End User Support Engineer Jobs (NOW HIRING)

The Voleon Group

End User Support Engineer

Berkeley, CA · On-site

$115K - $135K/yr

Voleon is looking for an End User Support Engineer to join our Corporate IT Services (Corp-ITS) team and serve as the primary technical resource for employees across the organization. This position ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range : $20 - $22 / hour depending on experience Benefits : The position is eligible for medical, dental, vision, and ...

Excentium, Inc.

End User Support Specialist ID: 538 Department: IT Technical Expertise & Support Location: Joint ... Ability to work collaboratively with system administrators, developers, and project management ...

ICONMA

End user support

Wichita, KS

Our Staff Members Our in-house team offers a broad range of Information Technology, Engineering ... End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a ...

Pomeroy

End User Support Engineer

Glendale, CA · On-site

UC Support Engineer Responsibilities: The EUC senior support engineer provides Cast Member service support in troubleshooting and supporting Windows operating systems, authorized applications and ...

AccentCare, Inc.

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

The Field Engineer position requires regular travel to AccentCare branch locations throughout New ... The End User Support Analyst will provide support to end users in resolving hardware and software ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

Role: End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term ... Ability to work collaboratively with system administrators, developers, and project management ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted ... Provide advanced technical support and troubleshooting for end user issues, including hardware ...

Pomeroy

End User Support Engineer

Bristol, CT · On-site

Offer break/fix support to cast members for aspects, i.e., Disney owned devices, peripherals and software installed * Understand the levels of service offered to the cast members and ensure SLA's are ...

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End User Support Engineer information

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How much do end user support engineer jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for end user support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by End User Support Engineers and how can they be addressed?

End User Support Engineers often encounter challenges such as managing high ticket volumes, resolving issues remotely, and communicating technical solutions to non-technical users. To address these, it's important to develop strong organizational skills, utilize remote troubleshooting tools effectively, and practice clear, patient communication. Collaborating closely with IT teams and participating in ongoing training can also help in staying updated with new technologies and best practices, making daily problem-solving more efficient.

What is the salary of a support engineer?

The salary of an End User Support Engineer typically ranges from $50,000 to $75,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced engineers with specialized skills can earn higher salaries. Many support engineers also receive benefits such as health insurance and opportunities for overtime or on-call work.

What IT jobs pay 100k a year?

End User Support Engineers can earn $100,000 or more annually, especially with experience, certifications, and advanced skills in troubleshooting, networking, and customer service. Higher salaries are often found in large organizations or specialized roles that require technical expertise and certifications like CompTIA or Microsoft Certified solutions. Salary ranges vary based on location, industry, and level of responsibility.

What are End User Support Engineers?

End User Support Engineers are IT professionals who assist individuals within an organization by resolving technical issues related to computer hardware, software, and network systems. They are responsible for troubleshooting problems, setting up new equipment, providing guidance on the use of technology, and ensuring that users can perform their work with minimal disruption. Their work often involves both remote and on-site support, and they may also document solutions and train users on new systems or updates. End User Support Engineers play a key role in maintaining productivity by keeping technology running smoothly for all employees.

What engineer makes $500,000 a year?

Highly experienced software engineers, especially those in senior or lead roles at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Certain specialized fields like machine learning, AI, or cybersecurity may also offer compensation at this level for top-tier professionals with advanced skills and certifications.

What are the key skills and qualifications needed to thrive as an End User Support Engineer, and why are they important?

To thrive as an End User Support Engineer, you need strong troubleshooting abilities, broad knowledge of operating systems and networking, and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and endpoint management software is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage challenging situations. These capabilities are crucial for ensuring seamless technical support, minimizing downtime, and maintaining user satisfaction in a business environment.

What is an end user support engineer?

An end user support engineer is a professional who provides technical assistance to users of computer systems, software, and hardware. They troubleshoot issues, resolve technical problems, and often use tools like remote support software, maintaining documentation and following service level agreements to ensure user productivity.

What is the difference between End User Support Engineer vs Help Desk Technician?

AspectEnd User Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, support desks
ResponsibilitiesDiagnose complex technical issues, provide advanced supportBasic troubleshooting, ticket logging

End User Support Engineers typically handle more complex technical issues and may require advanced certifications, working in corporate IT environments. Help Desk Technicians focus on initial support and basic troubleshooting, often in call centers or support desks. Both roles are essential for IT support but differ in scope and complexity.

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End User Support Engineer jobs near you
Infographic showing various End User Support Engineer job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 15% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
End User Support Engineer

End User Support Engineer

The Voleon Group

Berkeley, CA • On-site

Full-time

Posted 21 days ago

Job description

Job Summary:
Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. They are looking for an End User Support Engineer to serve as the primary technical resource for employees, emphasizing hands-on user support and operational excellence in a fast-paced environment.
Responsibilities:
• Serve as first point of contact for technical issues via help desk, chat, email, and in-person. Manage tickets in the internal ticketing system with accurate documentation
• Troubleshoot and resolve endpoint issues (macOS) including hardware, software, connectivity, and user accounts
• Provision and configure endpoints across macOS environments. Handle device enrollment, software installation, and security policies
• Administer collaboration tools (Microsoft 365, Slack, Zoom) for day-to-day user support, password resets, and license management
• Handle onboarding and off-boarding including device setup, account provisioning, access control, and equipment retrieval
• Maintain conference room systems (Zoom Rooms, AV equipment) and respond to meeting issues
• Support IT projects including OS upgrades, software rollouts, and other user facing improvements
• Create and maintain knowledge base articles and troubleshooting guides
Qualifications:
Required:
• 2+ years in IT support, desktop support, or help desk roles
• Proven experience supporting macOS and iOS in corporate environments
• Working knowledge of Microsoft 365 and collaboration platforms (Slack, Zoom, Atlassian, etc.)
• Experience with ticketing systems and ITSM platforms (Jira, Zendesk, ServiceNow, etc.)
• Hands-on experience with conference room technology (Zoom Rooms, AV systems)
• Excellent customer service and communication skills. Patient, detail-oriented, and able to explain technical issues clearly
• Strong multitasking and prioritization skills in fast-paced environments
• Creative and analytical thinker with a proactive, solution-focused mindset
Preferred:
• Exposure to endpoint management platforms (Jamf Pro, Intune)
• IT asset lifecycle management experience
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and directory services (Active Directory, Entra ID, LDAP)
• Experience in financial services or regulated industries
Company:
The Voleon Group is a family of companies committed to the development & deployment of cutting-edge technologies in investment management. Founded in 2008, the company is headquartered in Berkeley, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Voleon Group logo

About Voleon Group

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

11 - 50 Employees

Headquarters location

Berkeley, CA, US

Year founded

2007

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