ZipRecruiter

Log In

1

End User Support Engineer Jobs (NOW HIRING)

Cognizant

Desktop / End User Support Engineer

Ashley, IN · On-site

Cognizant is seeking a Desktop / End User Support Engineer to provide L1/L2 end-user support for desktops, laptops, and enterprise applications. The role involves troubleshooting technical issues and ...

New

ACI Infotech

End User Support Engineer

As a member of the Global End User Support team, the successful candidate will be primarily responsible for supporting the organization's IT Desktop Infrastructure in Budapest, and also support ...

MDMS Recruiting

End User Support

Manhattan, NY · On-site

My direct client is looking for a strong End User Support Engineer who will provide an exceptional level of support to employees including white glove, trade floor and VIP support. Excellent oral and ...

ICONMA

End user support

Wichita, KS · On-site

Our Staff Members Our in-house team offers a broad range of Information Technology, Engineering ... End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a ...

Excentium, Inc.

End User Support Specialist ID: 538 Department: IT Technical Expertise & Support Location: Joint ... Ability to work collaboratively with system administrators, developers, and project management ...

AccentCare, Inc.

End User Support

Brooklyn, NY · On-site

$25 - $28.50/hr

End User Support-IT Field Services This role is based in Brooklyn, NY- TRAVEL REQUIRED The Field Engineer position requires regular travel to AccentCare branch locations throughout New York a weekly ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

Role: End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term ... Ability to work collaboratively with system administrators, developers, and project management ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

$45K - $55K/yr

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile devices. You'll be like our mobile device first responder! We've got tons of employees throughout ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile devices. You'll be like our mobile device first responder! We've got tons of employees throughout ...

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile devices. You'll be like our mobile device first responder! We've got tons of employees throughout ...

next page

Showing results 1-20

All JobsEnd User Support Engineer Jobs

End User Support Engineer information

See salary details

$16

$39

$68

How much do end user support engineer jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for end user support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by End User Support Engineers and how can they be addressed?

End User Support Engineers often encounter challenges such as managing high ticket volumes, resolving issues remotely, and communicating technical solutions to non-technical users. To address these, it's important to develop strong organizational skills, utilize remote troubleshooting tools effectively, and practice clear, patient communication. Collaborating closely with IT teams and participating in ongoing training can also help in staying updated with new technologies and best practices, making daily problem-solving more efficient.

What are End User Support Engineers?

End User Support Engineers are IT professionals who assist individuals within an organization by resolving technical issues related to computer hardware, software, and network systems. They are responsible for troubleshooting problems, setting up new equipment, providing guidance on the use of technology, and ensuring that users can perform their work with minimal disruption. Their work often involves both remote and on-site support, and they may also document solutions and train users on new systems or updates. End User Support Engineers play a key role in maintaining productivity by keeping technology running smoothly for all employees.

What are the key skills and qualifications needed to thrive as an End User Support Engineer, and why are they important?

To thrive as an End User Support Engineer, you need strong troubleshooting abilities, broad knowledge of operating systems and networking, and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and endpoint management software is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage challenging situations. These capabilities are crucial for ensuring seamless technical support, minimizing downtime, and maintaining user satisfaction in a business environment.

What is the difference between End User Support Engineer vs Help Desk Technician?

AspectEnd User Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, support desks
ResponsibilitiesDiagnose complex technical issues, provide advanced supportBasic troubleshooting, ticket logging

End User Support Engineers typically handle more complex technical issues and may require advanced certifications, working in corporate IT environments. Help Desk Technicians focus on initial support and basic troubleshooting, often in call centers or support desks. Both roles are essential for IT support but differ in scope and complexity.

More about End User Support Engineer jobs
What cities are hiring for End User Support Engineer jobs? Cities with the most End User Support Engineer job openings:
What job categories do people searching End User Support Engineer jobs look for? The top searched job categories for End User Support Engineer jobs are:
End User Support Engineer jobs near you
Infographic showing various End User Support Engineer job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
End User Support Engineer

End User Support Engineer

The Voleon Group

Berkeley, CA • On-site

Full-time

Posted 17 days ago

Job description

Job Summary:
Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. They are looking for an End User Support Engineer to serve as the primary technical resource for employees, emphasizing hands-on user support and operational excellence in a fast-paced environment.
Responsibilities:
• Serve as first point of contact for technical issues via help desk, chat, email, and in-person. Manage tickets in the internal ticketing system with accurate documentation
• Troubleshoot and resolve endpoint issues (macOS) including hardware, software, connectivity, and user accounts
• Provision and configure endpoints across macOS environments. Handle device enrollment, software installation, and security policies
• Administer collaboration tools (Microsoft 365, Slack, Zoom) for day-to-day user support, password resets, and license management
• Handle onboarding and off-boarding including device setup, account provisioning, access control, and equipment retrieval
• Maintain conference room systems (Zoom Rooms, AV equipment) and respond to meeting issues
• Support IT projects including OS upgrades, software rollouts, and other user facing improvements
• Create and maintain knowledge base articles and troubleshooting guides
Qualifications:
Required:
• 2+ years in IT support, desktop support, or help desk roles
• Proven experience supporting macOS and iOS in corporate environments
• Working knowledge of Microsoft 365 and collaboration platforms (Slack, Zoom, Atlassian, etc.)
• Experience with ticketing systems and ITSM platforms (Jira, Zendesk, ServiceNow, etc.)
• Hands-on experience with conference room technology (Zoom Rooms, AV systems)
• Excellent customer service and communication skills. Patient, detail-oriented, and able to explain technical issues clearly
• Strong multitasking and prioritization skills in fast-paced environments
• Creative and analytical thinker with a proactive, solution-focused mindset
Preferred:
• Exposure to endpoint management platforms (Jamf Pro, Intune)
• IT asset lifecycle management experience
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and directory services (Active Directory, Entra ID, LDAP)
• Experience in financial services or regulated industries
Company:
The Voleon Group is a family of companies committed to the development & deployment of cutting-edge technologies in investment management. Founded in 2008, the company is headquartered in Berkeley, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Voleon Group logo

About Voleon Group

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

11 - 50 Employees

Headquarters location

Berkeley, CA, US

Year founded

2007

View All Voleon Group Jobs

Apply