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End User Support Engineer Jobs (NOW HIRING)

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile devices. You'll be like our mobile device first responder! We've got tons of employees throughout ...

DMI

End User Support Specialist

Baltimore, MD

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

DMI

End User Support Specialist

Baltimore, MD

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and ...

Orgro

End User Support Specialist

Norfolk, VA

Position: NMCI / Flank Speed End User Support Specialist (ACTR) IAT Level: IAT Level II - ... We are a mission-driven organization in our delivery of high-quality engineering outcomes for our ...

Genesys

End User Support Specialist

Mexico, ME

End User Support Specialist Mexico(remote) Role Overview: Deliver reliable, always-on IT support ... Exposure to prompt engineering or AI-assisted troubleshooting tools If a Genesys employee referred ...

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How much do end user support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for end user support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an End User Support Engineer, and why are they important?

To thrive as an End User Support Engineer, you need strong troubleshooting abilities, broad knowledge of operating systems and networking, and typically a degree in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and endpoint management software is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage challenging situations. These capabilities are crucial for ensuring seamless technical support, minimizing downtime, and maintaining user satisfaction in a business environment.

What are some common challenges faced by End User Support Engineers and how can they be addressed?

End User Support Engineers often encounter challenges such as managing high ticket volumes, resolving issues remotely, and communicating technical solutions to non-technical users. To address these, it's important to develop strong organizational skills, utilize remote troubleshooting tools effectively, and practice clear, patient communication. Collaborating closely with IT teams and participating in ongoing training can also help in staying updated with new technologies and best practices, making daily problem-solving more efficient.

What are End User Support Engineers?

End User Support Engineers are IT professionals who assist individuals within an organization by resolving technical issues related to computer hardware, software, and network systems. They are responsible for troubleshooting problems, setting up new equipment, providing guidance on the use of technology, and ensuring that users can perform their work with minimal disruption. Their work often involves both remote and on-site support, and they may also document solutions and train users on new systems or updates. End User Support Engineers play a key role in maintaining productivity by keeping technology running smoothly for all employees.

What is the difference between End User Support Engineer vs Help Desk Technician?

AspectEnd User Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, support desks
ResponsibilitiesDiagnose complex technical issues, provide advanced supportBasic troubleshooting, ticket logging

End User Support Engineers typically handle more complex technical issues and may require advanced certifications, working in corporate IT environments. Help Desk Technicians focus on initial support and basic troubleshooting, often in call centers or support desks. Both roles are essential for IT support but differ in scope and complexity.

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End User Support Engineer jobs near you
Infographic showing various End User Support Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

End User Support Technician

Futran Tech Solutions Pvt. Ltd.

Chicago, IL • On-site

Full-time

Posted 27 days ago

Job description

End User Support Technician
Duration: Short-Term Contract (2/3 Months)
Location: Chicago, IL
Qualifications
  • Education: Bachelor's Degree and/or related experience and/or training; or equivalent combination of education and experience in IT
  • Experience: 3+ years of experience in a similar position
  • Stack: Microsoft O365 and Azure

Responsibilities
  • The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well as upgrading and maintaining any supporting, approved software.
  • It also requires the support of any servers, networking, and phone equipment for remote and in-person staff and Level I- III service desk support
  • Install, maintain, and upgrade other PC hardware, printers, peripherals, and their related software.
  • Provide prompt, courteous, high-quality technical support to remote and in-person users via calls, emails, chat, and walk-in requests.
  • Work with management on a daily basis to accomplish tasks with minimal supervision.
  • Troubleshoot and help solve all end-user problems while collaborating with other IT staff frequently
  • Troubleshoot, analyze, resolve, track, escalate, and accurately document various technical problems and resolutions.
  • Assist in procurement, configuration, maintenance, and support of 3rd party software and their associated vendors for end user devices
  • Manage relationship and day-to-day interaction with 3rd-party managed servicer provider.
  • Manage mobile footprint and mobile policies for end users.

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