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Employee Navigator Jobs (NOW HIRING)

Employee Navigator

Client Support Specialist

Frederick, MD · On-site

$50K - $56K/yr

About Employee Navigator Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing ...

Employee Navigator

Client Support Specialist

Frederick, MD · On-site

$50K - $56K/yr

About Employee Navigator Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing ...

Brown & Brown, Inc.

Employee Navigator Team Lead

$75K - $95K/yr

Brown & Brown is seeking an Employee Navigator Team Lead to join our growing team! The Team Lead is responsible for overseeing the successful delivery, quality, and performance of a defined book of ...

New

Employee Navigator

Product Manager

Bethesda, MD · On-site

$80K - $175K/yr

About Employee Navigator Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing ...

Employee Navigator

Product Manager

Bethesda, MD

$100/hr

Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance ...

Employee Navigator

Product Manager

Bethesda, MD · On-site

About Employee Navigator Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing ...

Employee Navigator

Senior Software Engineer

Frederick, MD · On-site

$80K - $180K/yr

About Employee Navigator Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing ...

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How much do employee navigator jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for employee navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Employee Navigator position, and why are they important?

To thrive as an Employee Navigator, you need a solid understanding of benefits administration, HR processes, and customer support, usually supported by experience in human resources or employee benefits. Familiarity with HRIS platforms, benefits management systems, and regulatory compliance tools is typically required. Strong interpersonal skills, clear communication, and problem-solving abilities set exceptional employees apart in this role. These skills and qualities are essential for accurately advising employees, ensuring a seamless benefits experience, and maintaining compliance with company and legal standards.

What is an Employee Navigator job?

An Employee Navigator is responsible for managing and supporting employee benefits, enrollment, and HR software systems. They assist employees with benefits selection, troubleshoot system issues, and ensure compliance with company policies and regulations. This role often involves working closely with HR teams, insurance providers, and payroll departments to streamline benefits administration. Strong customer service, technical skills, and attention to detail are essential for success in this position.

What are the primary challenges faced by Employee Navigators and how are they typically addressed?

Employee Navigators often face challenges such as staying up-to-date with changing benefits regulations, effectively communicating complex information to diverse employee populations, and resolving sensitive or urgent benefits issues. To address these challenges, they receive ongoing training in compliance and benefits updates, utilize robust HR platforms for quick information retrieval, and develop clear communication materials to support employees. Most organizations encourage collaboration between Employee Navigators, HR teams, and external benefits vendors to streamline processes and resolve escalated cases efficiently. This supportive structure helps Employee Navigators deliver a smooth benefits experience and maintain high employee satisfaction.

More about Employee Navigator jobs
What cities are hiring for Employee Navigator jobs? Cities with the most Employee Navigator job openings:
What states have the most Employee Navigator jobs? States with the most job openings for Employee Navigator jobs include:
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Employee Navigator jobs near you
Infographic showing various Employee Navigator job openings in the United States as of June 2026, with employment types broken down into 20% As Needed, and 80% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.
Client Support Specialist

Client Support Specialist

Employee Navigator

Salt Lake City, UT

$50K - $56K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

About Employee Navigator

Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing employee benefits and HR a whole lot easier. Our platform simplifies the day-to-day work behind benefits administration, employee onboarding, and other HR tasks. As the leading broker-focused platform we serve more than 180,000 companies and over 14 million employees around the country. We're also honored to have been named a Washington Post Top Workplace for six consecutive years.

About the Role

The Client Support Specialist will deliver a world-class experience to our customers. The Client Support team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts. You'll be directly responsible for the experience of thousands of customers on Employee Navigator. 

*Please note: This is an onsite role five days a week*

Responsibilities

  • Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training
  • Leverage deep understanding of Employee Navigator's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
  • Provide the first line of support for our customer base via email, phone or our support forum
  • Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding
  • Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
  • Serve as an experienced consultant to customers supporting Employee Navigator's complex products/technologies
  • Provide recommendations to EN leadership around potential best practices and training on EN solutions, based on client input or experience
  • Conduct webinar training sessions
  • Work with general direction to resolve issues and provide solutions, with guidance in complex situations

Qualifications:

  • 3+ years of experience in a client facing environment, with proven ability to produce positive results
  • Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Expertly address challenging questions while providing answers that are quick and easy to understand
  • Consistently seek to improve their own knowledge, the customer's knowledge, and the product itself
  • Be a motivated problem solver who can accurately document and communicate issues
  • Demonstrate proficiency using Microsoft Office products, including Excel
  • Bachelors Degree OR equivalent years of experience

Bonus Points:

  • Experience with benefits administration, insurance, or payroll 

The expected hiring range for this position is $50,000-$56,000 p/year. This range represents the company's good-faith estimate of the salary at the time of posting. The actual pay may vary based on factors such as the candidate's experience, skills, qualifications, and location, as well as internal equity.

We offer a comprehensive benefits package designed to support our employees' professional growth and personal well-being. Our benefits include paid time off, Volunteer Time Off, 401(k) with company match, medical, dental, and vision insurance, disability coverage, educational reimbursements, and paid parental leave. To learn more about our benefits, visit our careers page.

Employee Navigator does not discriminate based on race, religion, sex, sexual orientation, age, disability, or any other protected characteristic under applicable law.

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