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Emergency Medical Dispatcher Jobs (NOW HIRING)

Mercy

$33K - $43K/yr

Emergency Medical Dispatch (EMD) certified by NAED, state of practice Class E Drivers license and safe driving record. Experience: Two years of supervisory experience in a public safety emergency ...

InstaCare EMS

Medical Dispatcher

Brooklyn, NY · On-site

InstaCare EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island. WHY WORK WITH INSTACARE EMS: * Flexible Schedules * Weekly ...

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Emergency Medical Dispatcher information

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How much do emergency medical dispatcher jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for emergency medical dispatcher in the United States is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What is an emergency medical dispatcher?

An emergency medical dispatcher (EMD) answers phone calls from emergency response lines such as 911. As an EMD, answering calls and sending the appropriate response teams are your primary responsibilities. Your job duties include getting the caller’s location and details about their emergency, dispatching ambulance, police, or fire personnel to the scene, and entering information into a computer system. You need excellent interpersonal skills and the ability to remain calm in stressful situations since your callers are often distressed, anxious, and upset.

What are the key skills and qualifications needed to thrive as an emergency medical dispatcher, and why are they important?

To thrive as an Emergency Medical Dispatcher, you need strong decision-making skills, attention to detail, and the ability to remain calm under pressure, typically supported by a high school diploma and specialized dispatcher training or certification (such as EMD certification). Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is essential. Excellent communication, active listening, and emotional resilience are vital soft skills for accurately gathering information and providing reassurance to callers. These abilities ensure rapid, accurate dispatching of emergency services, directly impacting public safety and emergency outcomes.

What are some common challenges faced by emergency medical dispatchers during high-pressure calls?

Emergency Medical Dispatchers often face the challenge of managing multiple high-stress situations simultaneously, including providing life-saving instructions over the phone while coordinating with field responders. They must quickly assess the severity of calls, maintain composure, and prioritize responses despite limited information. Additionally, dispatchers work in a fast-paced, team-oriented environment where clear communication and emotional resilience are essential to ensure the best possible outcomes for patients.

What is the difference between Emergency Medical Dispatcher vs Emergency Call Taker?

AspectEmergency Medical DispatcherEmergency Call Taker
CertificationsEMD certification, CPR, EMD trainingBasic dispatcher or call center training, sometimes CPR
Work EnvironmentEmergency dispatch centers, 24/7 shiftsCall centers, emergency hotlines
ResponsibilitiesAssess medical emergencies, provide instructions, dispatch EMSAnswer emergency calls, gather information, route calls
Industry UsagePublic safety, EMS agenciesPublic safety, emergency services

Emergency Medical Dispatchers and Emergency Call Takers both work in emergency communication centers, but EMDs have specialized training to assess and prioritize medical emergencies and provide pre-arrival instructions, while Emergency Call Takers primarily gather information and route calls. EMDs play a critical role in coordinating emergency medical responses, making their skills more specialized within the emergency services industry.

How much do emergency medical dispatchers earn?

Emergency medical dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Salaries can increase with additional certifications, advanced skills, and overtime opportunities in emergency response environments.

What qualifications do you need to be an emergency medical dispatcher?

Emergency medical dispatchers typically need a high school diploma or equivalent, with some positions requiring post-secondary training or certification. They often complete specialized emergency dispatch training, including CPR and emergency medical protocols, and may need to pass background checks and assessments. Good communication skills, the ability to remain calm under pressure, and familiarity with dispatch software are also important qualifications.
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Emergency Medical Dispatcher jobs near you
Infographic showing various Emergency Medical Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,132 per year, or $23.1 per hour.

Emergency Medical Dispatcher (911 Call Taker)

Action Ambulance Service Inc

Wilmington, MA • On-site

Full-time, Part-time

Re-posted 21 days ago

Job description

Description

Job Title: Emergency Medical Dispatcher (911 Call Taker) 


Location: Wilmington, MA
Job Type: Full-Time / Part-Time 


About Us
We are a customer-focused EMS organization dedicated to delivering high-quality care from the very first point of contact. Our dispatch team plays a critical role in saving lives by providing calm, accurate, and compassionate support to callers during emergencies. We pride ourselves on a culture built around exceptional customer service, teamwork, and valuing every employee's voice. 


Position Overview
As an Emergency Medical Dispatcher, you will be the first point of contact for 911 callers seeking medical assistance. You will gather critical information, prioritize calls, and provide clear pre-arrival instructions to help callers manage emergencies until EMS units arrive. 

This role requires strong communication skills, the ability to stay calm under pressure, and a commitment to delivering answers and reassurance on the first call whenever possible. 


Key Responsibilities 

  • Deliver excellent customer service, ensuring callers feel heard, supported, and informed 
  • Work collaboratively with team members and support a positive workplace culture 
  • Answer incoming 911 emergency and non-emergency calls promptly and professionally 
  • Obtain accurate and essential information from callers 
  • Dispatch EMS units efficiently and effectively 
  • Maintain clear and continuous communication with field personnel 
  • Document all calls accurately and thoroughly 

What We Value 

  • Customer-First Mindset: We strive to provide clear answers and support on the first call 
  • Compassion: Every caller is treated with empathy and respect 
  • Team Appreciation: We recognize and value the contributions of every colleague 
  • Open Communication: We actively listen to employee feedback and encourage ideas for improvement

Requirements

 Qualifications 

  • Required availability includes overnights, weekends, and holidays. Shifts are 12 and 16 hours 
  • High school diploma or equivalent (required) 
  • Strong verbal communication and active listening skills 
  • Ability to multitask in a fast-paced, high-stress environment 
  • Basic computer proficiency 
  • Reliable transportation 

Why Join Us? 

  • Supportive team environment that values your voice 
  • Opportunities for growth and advancement focused on your goals 
  • Ongoing training and professional development 
  • A meaningful career where you make a difference every day 

Apply