ZipRecruiter

Log In

1

Edtech Onboarding Jobs (NOW HIRING)

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

AJAIA

Customer Experience Manager

Fort Lauderdale, FL · On-site

... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

AJAIA

Product Adoption Manager

Fort Lauderdale, FL · On-site

As the Product Adoption Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

Hickory

Senior Account Manager

Manhattan, NY · On-site

Manage Client Onboarding * Orienting teams on how to use the company's platform. * Helping the ... This is an opportunity to be part of the cutting edge in EdTech, working with a small, committed ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

Apply Early

Hickory

Senior Account Manager

Manhattan, NY

Manage Client Onboarding * Orienting teams on how to use the company's platform. * Helping the ... This is an opportunity to be part of the cutting edge in EdTech, working with a small, committed ...

AJAIA

Product Success Manager

Fort Lauderdale, FL · On-site

As the Product Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

Apply Early

AJAIA

Customer Experience Manager

Fort Lauderdale, FL · On-site

... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

Apply Early

next page

Showing results 1-20

All JobsEdtech Onboarding Jobs

Edtech Onboarding information

See salary details

$12

$25

$47

How much do edtech onboarding jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for edtech onboarding in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What is Edtech Onboarding?

Edtech Onboarding refers to the process of introducing and training educators, students, or administrators on how to effectively use educational technology platforms and tools. This process typically includes initial account setup, walkthroughs of key features, best practices for classroom integration, and ongoing support. Effective onboarding helps ensure that users can confidently use the technology to enhance teaching and learning outcomes. It often involves live training sessions, tutorials, documentation, and access to support resources.

What are the key skills and qualifications needed to thrive as an Edtech Onboarding Specialist, and why are they important?

To thrive as an Edtech Onboarding Specialist, you need expertise in educational technology, strong training or instructional skills, and a background in education or customer success. Familiarity with learning management systems (LMS), digital classroom tools, and onboarding or CRM platforms is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with educators and ensure a smooth transition to new tools. These skills are crucial for facilitating effective adoption, minimizing user frustration, and driving long-term engagement with edtech solutions.

What are some common challenges faced during the Edtech onboarding process, and how can new hires effectively navigate them?

One common challenge in Edtech onboarding is adapting to rapidly evolving technologies and learning platforms, which may differ from traditional educational tools. New hires often need to quickly grasp the unique features of the company's product and understand both the technical aspects and pedagogical goals. Collaborating with cross-functional teams—such as product managers, educators, and customer success reps—is essential for a smooth onboarding experience. Proactively seeking feedback, participating in training sessions, and leveraging mentorship programs can help new hires overcome these challenges and integrate successfully into the team.

What is the difference between Edtech Onboarding vs Edtech Customer Support?

AspectEdtech OnboardingEdtech Customer Support
Required CredentialsTypically a background in education, training, or instructional design; often a bachelor's degreeCustomer service experience, communication skills, sometimes technical knowledge
Work EnvironmentPrimarily training sessions, workshops, and one-on-one onboarding with new clients or usersHelp desks, support tickets, live chat, and phone support for existing users
Employer & Industry UsageUsed by edtech companies to ensure clients understand platform featuresUsed to resolve user issues, troubleshoot, and maintain customer satisfaction

While Edtech Onboarding focuses on guiding new users through platform features and training, Edtech Customer Support handles ongoing user issues and technical troubleshooting. Both roles are essential in the edtech industry but serve different stages of the user journey.

More about Edtech Onboarding jobs
What cities are hiring for Edtech Onboarding jobs? Cities with the most Edtech Onboarding job openings:
What states have the most Edtech Onboarding jobs? States with the most job openings for Edtech Onboarding jobs include:
What job categories do people searching Edtech Onboarding jobs look for? The top searched job categories for Edtech Onboarding jobs are:
Edtech Onboarding jobs near you
Customer Success Manager, Small & Mid-Market - Join Our Remote Talent Community

Customer Success Manager, Small & Mid-Market - Join Our Remote Talent Community

Securly

Remote

$1.0K/wk

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 hours ago

Job description

CUSTOMER SUCCESS MANAGER, SMALL & MID-MARKET - JOIN OUR REMOTE TALENT COMMUNITY
LOCATION:
Remote - United States
TYPE:
Expression of Interest
ABOUT SECURLY
Securly is a market leader in student safety, wellness, and engagement, trusted by over 20,000 schools and 20 million students worldwide. Recognized by the EdTech Top 40 Report, we offer the most comprehensive and integrated suite of solutions to support the digital learning experience.
With over 1.1 billion web requests and 54TB of data processed daily, Securly operates at a level of impact and scale that few EdTech companies can match-combining technical innovation with mission-driven outcomes.
JOIN OUR REMOTE TALENT COMMUNITY
Note: This is not an active job opening.
We're always looking to connect with high-performing Customer Success Managers who have experience supporting a high volume of EdTech or SaaS customers-typically 200-400 accounts-using digital-first, tech-touch approaches.
By joining our Remote Talent Community, you'll be considered for future openings on our Small & Mid-Market CSM team and prioritized when aligned opportunities become available.
WHAT WE LOOK FOR IN FUTURE SMALL/MID-MARKET CSM HIRES
We regularly seek professionals with:
- Experience in a customer success or customer-facing SaaS role, ideally within EdTech
- A track record of managing 200-400 accounts with digital engagement models
- Familiarity with tools like Gainsight, Salesforce, and customer marketing platforms
- Strength in building scalable workflows for onboarding, renewal, and expansion
- Proactive communication skills and strong organizational habits
- Knowledge of K-12 school cycles and priorities (preferred but not required)
WHO YOU ARE
- A data-driven CSM who thrives in high-volume, process-oriented environments
- Skilled at automating and scaling engagement to reach a broad customer base
- Excited about improving product adoption and retention using tech-forward methods
- Comfortable working independently in a fast-paced, remote-first company
- Motivated to help schools get the most from student wellness and safety tools
WHY JOIN SECURLY (WHEN THE TIME COMES)
If and when a relevant role opens, our full-time team members enjoy:
- Competitive base salary and performance-based incentives
- Comprehensive medical, dental, and vision coverage
- 401(k) with matching contribution
- 12 weeks of fully paid parental leave
- Unlimited PTO, 13 company-paid holidays (U.S.), and a 1-week paid winter break
- $1,000 annual stipend for professional development
- A remote-first culture built on trust, flexibility, and impact
HOW TO APPLY
To express interest, submit your resume and complete the short application. We include a few key questions designed to help you highlight your background and share why you'd be a strong fit for future opportunities.
This is your chance to tell us more about:
- Your experience managing a high volume of accounts in EdTech or SaaS
- Tools and strategies you use to drive scaled engagement
- The type of CSM role you'd be most excited to explore in the future
By applying, you'll be added to our Talent Community and considered for future, 100% remote-based openings that align with your skills and goals. #LI-REMOTE
EQUAL OPPORTUNITY EMPLOYMENT
Securly is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Apply