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Edtech Onboarding Jobs (NOW HIRING)

Hickory

Senior Account Manager

Manhattan, NY · On-site

Manage Client Onboarding * Orienting teams on how to use the company's platform. * Helping the ... This is an opportunity to be part of the cutting edge in EdTech, working with a small, committed ...

Hickory

Senior Account Manager

Manhattan, NY · On-site

Manage Client Onboarding * Orienting teams on how to use the company's platform. * Helping the ... This is an opportunity to be part of the cutting edge in EdTech, working with a small, committed ...

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How much do edtech onboarding jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for edtech onboarding in the United States is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.09 per hour, depending on experience, location, and employer.

What is Edtech onboarding?

Edtech Onboarding refers to the process of introducing and training educators, students, or administrators on how to effectively use educational technology platforms and tools. This process typically includes initial account setup, walkthroughs of key features, best practices for classroom integration, and ongoing support. Effective onboarding helps ensure that users can confidently use the technology to enhance teaching and learning outcomes. It often involves live training sessions, tutorials, documentation, and access to support resources.

What are some common challenges faced during the Edtech onboarding process, and how can new hires effectively navigate them?

One common challenge in Edtech onboarding is adapting to rapidly evolving technologies and learning platforms, which may differ from traditional educational tools. New hires often need to quickly grasp the unique features of the company's product and understand both the technical aspects and pedagogical goals. Collaborating with cross-functional teams—such as product managers, educators, and customer success reps—is essential for a smooth onboarding experience. Proactively seeking feedback, participating in training sessions, and leveraging mentorship programs can help new hires overcome these challenges and integrate successfully into the team.

What are the key skills and qualifications needed to thrive as an Edtech Onboarding specialist, and why are they important?

To thrive as an Edtech Onboarding Specialist, you need expertise in educational technology, strong training or instructional skills, and a background in education or customer success. Familiarity with learning management systems (LMS), digital classroom tools, and onboarding or CRM platforms is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with educators and ensure a smooth transition to new tools. These skills are crucial for facilitating effective adoption, minimizing user frustration, and driving long-term engagement with edtech solutions.

What is the difference between Edtech Onboarding vs Edtech Customer Support?

AspectEdtech OnboardingEdtech Customer Support
Required CredentialsTypically a background in education, training, or instructional design; often a bachelor's degreeCustomer service experience, communication skills, sometimes technical knowledge
Work EnvironmentPrimarily training sessions, workshops, and one-on-one onboarding with new clients or usersHelp desks, support tickets, live chat, and phone support for existing users
Employer & Industry UsageUsed by edtech companies to ensure clients understand platform featuresUsed to resolve user issues, troubleshoot, and maintain customer satisfaction

While Edtech Onboarding focuses on guiding new users through platform features and training, Edtech Customer Support handles ongoing user issues and technical troubleshooting. Both roles are essential in the edtech industry but serve different stages of the user journey.

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Edtech Onboarding jobs near you
Infographic showing various Edtech Onboarding job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $53,969 per year, or $25.9 per hour.

Senior Account Manager

Hickory

Manhattan, NY • On-site

Full-time

Re-posted 20 days ago

Job description

Company Description
Hickory is an educational software company focused on building a better way to learn. The software predicts when you're likely to forget, and can keep that from happening. We sell our software to customer service teams at medium to large enterprises and use the data to transform the way people learn.
Job Description
We've hit our sales growth spurt and alongside increasing the size of the sales team we're looking to hire an experienced Sr. Account Manager to build and manage customer success team.
This manager, and his or her growing team will:
  • Manage Client Onboarding
    • Orienting teams on how to use the company's platform.
    • Helping the client find the best use case to prove ROI.
    • Working with each client to develop the design of their curriculum as well as individual lessons.
    • Besides orienting there is a fair amount of "training" here of how to think about ID in Hickory
  • Operationalize the onboarding of clients to develop a funnel and best practices.
    • Taking the manual nature of our onboarding and productizing it
    • Decreasing onboarding time for customers
  • Facilitate expanded client use of the platform through ongoing support.
    • Helping clients find new use cases for the platform, help spread Hickory to new teams within the organization.
  • Analyze data from client use and review data reports with clients.
    • The more comfortable you are with data and spreadsheets the better. Excel skills a massive plus here.
  • Oversee user feedback process and communicate findings to product development team.
  • Develop KPI's and metrics to measure success, share best practices, identify churn and set team goals.
  • Run operations and implement technology to monitor key metrics, keep track of client conversation.
  • Run product support for inbound request from clients and end users.
  • Monitor retention and usage of the product to spot red flags and remedy solutions.

This is a senior position, reporting directly to the CEO and will participate in all high level meetings around product, company direction and sales.
Ideal candidate is someone who can / will do the job themselves, develop a repeatable process for client success and then hire a team under them to implement the process they've developed. Comfort with autonomy is a must.
This is an opportunity to be part of the cutting edge in EdTech, working with a small, committed and fun team in a successful company.
Applicants should be highly motivated and organized with excellent communication skills. Minimum of 3-5+ years experience in corporate training and/or EdTech that includes extensive contact with clients / client management.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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