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Edtech Onboarding Jobs in Georgia (NOW HIRING)

TripleTen

Lifecycle CRM Manager

Statesboro, GA · Remote

TripleTen is an EdTech company that designs and runs tech career learning programs for the US and ... Design and launch onboarding communication flows that reduce early churn and build a learning habit ...

TripleTen

Lifecycle CRM Manager

Statesboro, GA · Remote

TripleTen is an EdTech company that designs and runs tech career learning programs for the US and ... Design and launch onboarding communication flows that reduce early churn and build a learning habit ...

TripleTen

Lifecycle CRM Manager

Statesboro, GA · Remote

TripleTen is an EdTech company that designs and runs tech career learning programs for the US and ... Design and launch onboarding communication flows that reduce early churn and build a learning habit ...

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Edtech Onboarding information

What is Edtech Onboarding?

Edtech Onboarding refers to the process of introducing and training educators, students, or administrators on how to effectively use educational technology platforms and tools. This process typically includes initial account setup, walkthroughs of key features, best practices for classroom integration, and ongoing support. Effective onboarding helps ensure that users can confidently use the technology to enhance teaching and learning outcomes. It often involves live training sessions, tutorials, documentation, and access to support resources.

What are the key skills and qualifications needed to thrive as an Edtech Onboarding Specialist, and why are they important?

To thrive as an Edtech Onboarding Specialist, you need expertise in educational technology, strong training or instructional skills, and a background in education or customer success. Familiarity with learning management systems (LMS), digital classroom tools, and onboarding or CRM platforms is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with educators and ensure a smooth transition to new tools. These skills are crucial for facilitating effective adoption, minimizing user frustration, and driving long-term engagement with edtech solutions.

What are some common challenges faced during the Edtech onboarding process, and how can new hires effectively navigate them?

One common challenge in Edtech onboarding is adapting to rapidly evolving technologies and learning platforms, which may differ from traditional educational tools. New hires often need to quickly grasp the unique features of the company's product and understand both the technical aspects and pedagogical goals. Collaborating with cross-functional teams—such as product managers, educators, and customer success reps—is essential for a smooth onboarding experience. Proactively seeking feedback, participating in training sessions, and leveraging mentorship programs can help new hires overcome these challenges and integrate successfully into the team.

What is the difference between Edtech Onboarding vs Edtech Customer Support?

AspectEdtech OnboardingEdtech Customer Support
Required CredentialsTypically a background in education, training, or instructional design; often a bachelor's degreeCustomer service experience, communication skills, sometimes technical knowledge
Work EnvironmentPrimarily training sessions, workshops, and one-on-one onboarding with new clients or usersHelp desks, support tickets, live chat, and phone support for existing users
Employer & Industry UsageUsed by edtech companies to ensure clients understand platform featuresUsed to resolve user issues, troubleshoot, and maintain customer satisfaction

While Edtech Onboarding focuses on guiding new users through platform features and training, Edtech Customer Support handles ongoing user issues and technical troubleshooting. Both roles are essential in the edtech industry but serve different stages of the user journey.

What are popular job titles related to Edtech Onboarding jobs in Georgia? For Edtech Onboarding jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Edtech Onboarding jobs in Georgia look for? The top searched job categories for Edtech Onboarding jobs in Georgia are:
What cities in Georgia are hiring for Edtech Onboarding jobs? Cities in Georgia with the most Edtech Onboarding job openings:
Edtech Onboarding jobs near you
Infographic showing various Edtech Onboarding job openings in Georgia as of July 2026, with employment types broken down into 6% Locum Tenens, 6% Internship, 29% As Needed, 44% Full Time, 5% Part Time, and 10% Nights. Highlights an 67% Physical, 2% Hybrid, and 31% Remote job distribution.

Lifecycle CRM Manager

TripleTen

Statesboro, GA • Remote

Full-time

Posted 13 days ago

Job description

TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We\'ve been doing it for over five years, teaching complete beginners — people with no prior tech background — through cohort-based programs built on our own platform and curriculum, developed in partnership with Nebius AI. Our team is fully remote and globally distributed, and we serve a large, active student base across both regions.


We\'re looking for a Lifecycle & CRM Growth Manager to own two strategic directions that directly impact revenue and business growth. You won\'t just send emails — you\'ll build systems that retain students, reignite motivation, and turn happy graduates into our best acquisition channel.


What you will do

Retention & Student Lifecycle

  • Design and launch onboarding communication flows that reduce early churn and build a learning habit from day one
  • Build intelligent trigger-based sequences to support student motivation: reactivation campaigns, early warning interventions, and critical-moment nudges throughout the course
  • Reduce refund rates through timely, relevant communication — reaching students before they\'ve made the decision to leave
  • Segment the database by behavior and lifecycle status to deliver the right message at the right moment through the right channel
  • Drive student engagement and activity through CRM: email, WhatsApp, and SMS

Referral Growth

  • Build the referral channel as a system — not one-off campaigns, but a scalable mechanism for acquiring new students through existing ones
  • Design end-to-end referral flows: from trigger moment to referred student conversion
  • Test mechanics, offers, and timing; turn data into repeatable, scalable solutions

Requirements
  • Fluent level of English. Knowing Spanish is a strong plus.
  • Proven experience in CRM / lifecycle / email marketing.
  • Ability to think strategically, not just follow briefs.
  • High attention to detail and operational discipline.
  • Strong writing skills with the ability to adapt tone across segments and funnels.
  • Experience with Customer.io is a strong plus.

What we can offer you
  • Direct impact on revenue and core business metrics.
  • High autonomy to explore, test, and improve processes.
  • Competitive compensation.
  • Fully remote collaboration.
  • Work alongside an experienced, global professional team.

Apply