Senior Remote Salesforce Jobs (NOW HIRING)

Summary:

Responsibilities:

What You’ll Do 

Responsibility buckets are listed in general order of importance, and include but are not limited to:  

Staff Management  

• Manage a team of 3 employees to succeed in their role by communicating clear expectations, providing opportunities for learning & development, and building positive and trusting relationships. 

• Support your direct reports by holding regular effective feedback conversations, career conversations, annual performance evaluations, and ongoing check-in conversations with each team member on a cadence that’s appropriate for their role(s). 

• Lead and develop a team of Salesforce professionals including a Senior Salesforce Developer, Salesforce Developer, and Salesforce Administrator/Release Manager; imbue team with a good understanding of the ASPCA's mission, teams, and priorities  

• Ensure the most significant efforts of the team are aligned to the most significant outcomes; continually assess and redirect team efforts for maximum impact  

• Provide training and career growth opportunities that empower the team to lead projects and take on the day-to-day management of initiatives  

• Oversee activities of the team and ensure project plans and delivery commitments are met  

• Work with team members to identify professional opportunities for growth and provide necessary mentoring, coaching, and training; ensure effective cross-training and proactively look for and fill gaps in the team's skills  

• Perform people management and support tasks for team, including approving timesheets and scheduling requests, regular 1-1 meetings, quarterly/semi-annual performance/development meetings, annual performance reviews and goal-setting tasks  

• Appraise individual and team performance: provide feedback, remediation, and motivation  

• Interview and assess candidates for open positions  

Technical Leadership & Product Development 

• Serve as the primary technical authority for the Information Technology Salesforce instance initiatives, providing technical guidance and mentorship to the team, fostering best practices and code quality  

• Lead and be responsible for the planning, development, and implementation of custom and scalable Salesforce solutions  

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products  

• Oversee the creation and management of administration processes including workflows, validation rules, approval processes, assignment rules, processes, and flows  

• Apply in-depth knowledge of the standard capabilities of Salesforce and successfully expand on those capabilities using custom code as needed and third-party integrations  

• Oversee technical initiatives to produce highly optimized, well-architected and easy-to-maintain solutions  

• Identify synergies and opportunities for optimization and templatization of code for larger impact across development efforts  

• Advise on complex technical needs by identifying possible short-term and long-term solutions  

• Oversee the CI/CD processes working closely with the Salesforce Administrator/Release Manager on consistent and repeatable pipeline management ensuring successful deployments using Gearset  

Strategy and Collaboration 

• Collaborate with IT Product Managers to help develop business solutions and understand the business workflows  

• Meet with clients to determine and document business, functional, technical requirements, and design deliverables  

• Clearly communicate with team and where necessary to stakeholders the current state of a project, the benefits and risks to a solution's feasibility and functionality, and detailed level of effort estimates for proposed solutions  

• Collaborate with Product Development and Product Management team members and other stakeholders to proactively identify new and creative opportunities to use Salesforce and make efficiencies with existing products  

• Be the authority and champion of Salesforce to help identify when Salesforce would be the right application and empower end-users currently using Salesforce  

• Assist in prioritization and ongoing roadmap of Salesforce initiatives, and collaborate across the organization on the creation, execution, and prioritization of configuration and customization requests that support business priorities  

• Work closely with program and technology colleagues to understand the organization's strategy and implement scalable, modern, long-term solutions  

Data Management and Operations 

• Oversee the development of reports, dashboards, workflows, and processes to continuously monitor data quality and integrity  

• Conduct code reviews, enforce standards, optimize performance, and ensure adherence to security protocols.  

• Ensure system and data integrity by establishing end-user best practices  

• Monitor, assess and report on Salesforce system health and usage; identify needed system improvements  

• In conjunction with the team, align and maintain user profiles, roles, permissions, record distribution, security, queues, licenses, capacity, database, and storage limits  

• Serve as the point of escalation on complex issues  

Qualifications  

• Helps create connections between people, ideas and plans Can be depended on to accept accountability for and effectively execute responsibilities  

• Gathers sufficient information to make a decision, and acts swiftly to choose or propose a course of action  

• Regularly evaluates results and iterates to improve processes  

• Plans, organizes and prioritizes work  

• Uses internal resources effectively (including financial, people, technology, communications)  

• Finds and applies improvements to the current way of doing things  

• Seeks to understand others' perspectives and willingly comes together with others to achieve collective goals  

• Presents information clearly in verbal and written form  

• Considers impact of decisions on co-workers or external partners and their work  

• Displays courage and determination in the face of challenges and inspires others to do the same  

• Experiments with and implements approaches that improve and expand upon our work  

• Supports the development of others within and across teams by proactively sharing advice and knowledge  

• Gives and invites feedback, and seeks opportunities for improvement  

• Cultivates a climate in which individual differences and perspectives are valued, encouraged, and supported  

• Able to understand business impact and manage priorities and deadlines accordingly  

• Able to analyze trends and patterns in issues, and direct mitigation strategies  

• Ability to exemplify ASPCA’s core values, behavioral competencies, and commitment to diversity, equity, and inclusion. 

Technical Requirements:  

• Advanced proficiency