... Manage onboarding and implementation for new partners, ensuring successful rollout and adoption ... What We're Looking For Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer ...
... Manage onboarding and implementation for new partners, ensuring successful rollout and adoption ... What We're Looking For Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer ...
Edtech Onboarding information
What is Edtech onboarding?
Edtech Onboarding refers to the process of introducing and training educators, students, or administrators on how to effectively use educational technology platforms and tools. This process typically includes initial account setup, walkthroughs of key features, best practices for classroom integration, and ongoing support. Effective onboarding helps ensure that users can confidently use the technology to enhance teaching and learning outcomes. It often involves live training sessions, tutorials, documentation, and access to support resources.
What are the key skills and qualifications needed to thrive as an Edtech Onboarding specialist, and why are they important?
To thrive as an Edtech Onboarding Specialist, you need expertise in educational technology, strong training or instructional skills, and a background in education or customer success. Familiarity with learning management systems (LMS), digital classroom tools, and onboarding or CRM platforms is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with educators and ensure a smooth transition to new tools. These skills are crucial for facilitating effective adoption, minimizing user frustration, and driving long-term engagement with edtech solutions.
What are some common challenges faced during the Edtech onboarding process, and how can new hires effectively navigate them?
One common challenge in Edtech onboarding is adapting to rapidly evolving technologies and learning platforms, which may differ from traditional educational tools. New hires often need to quickly grasp the unique features of the company's product and understand both the technical aspects and pedagogical goals. Collaborating with cross-functional teams—such as product managers, educators, and customer success reps—is essential for a smooth onboarding experience. Proactively seeking feedback, participating in training sessions, and leveraging mentorship programs can help new hires overcome these challenges and integrate successfully into the team.
What is the difference between Edtech Onboarding vs Edtech Customer Support?
| Aspect | Edtech Onboarding | Edtech Customer Support |
|---|---|---|
| Required Credentials | Typically a background in education, training, or instructional design; often a bachelor's degree | Customer service experience, communication skills, sometimes technical knowledge |
| Work Environment | Primarily training sessions, workshops, and one-on-one onboarding with new clients or users | Help desks, support tickets, live chat, and phone support for existing users |
| Employer & Industry Usage | Used by edtech companies to ensure clients understand platform features | Used to resolve user issues, troubleshoot, and maintain customer satisfaction |
While Edtech Onboarding focuses on guiding new users through platform features and training, Edtech Customer Support handles ongoing user issues and technical troubleshooting. Both roles are essential in the edtech industry but serve different stages of the user journey.
What are popular job titles related to Edtech Onboarding jobs in Alabama?
For Edtech Onboarding jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Edtech Onboarding jobs in Alabama look for?
The top searched job categories for Edtech Onboarding jobs in Alabama are:
What cities in Alabama are hiring for Edtech Onboarding jobs?
Cities in Alabama with the most Edtech Onboarding job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 6 days ago
Harris Computer rating
8.5
Based on 10 frontline employees who took The Breakroom Quiz
79th of 244 rated software companies
Job description
Key Responsibilities
Sales & Growth
Develop and execute go-to-market strategies to expand business within assigned regions.
Conduct market research and build targeted prospect lists using disciplined prospecting methods.
Drive new business opportunities through cold calling, networking, and industry events.
Prepare compelling proposals, quotations, and RFP responses.
Maintain accurate forecasting and pipeline management in Salesforce CRM.
Partner Success & Retention
Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
Conduct periodic check-ins and goal reviews with partner leadership teams.
Oversee renewals and payment processes, collaborating with the Renewal team.
Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
Deliver training sessions, webinars, and create knowledge resources as needed.
Strategic Collaboration
Represent your product line on the Operations Council to identify trends and influence product evolution.
Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
Identify and develop new billable services to address evolving customer challenges.
What We're Looking For
Experience: 3-5 years of proven success in EdTech SaaS sales and/or customer success.
Skills:
o Strong consultative selling and solution-based approach.
o Expertise in relationship management and account growth strategies.
o Ability to deliver training and communicate effectively with educators and leaders.
o Proficiency in Salesforce CRM and Microsoft Office Suite.
Traits:
o Entrepreneurial mindset, results-driven, and highly persistent.
o Growth-oriented with strong analytical and problem-solving skills.
Education: Bachelor's degree or equivalent experience.
What We Offer
Competitive salary plus commission structure.
Comprehensive medical, dental, and vision coverage from day one.
Employee stock ownership and 401K matching programs.
Generous vacation and personal leave.
Opportunities for career growth and creative expansion.
What Harris Computer employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Harris Computer Systems
Sourced by ZipRecruiter
Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.
Industry
Accounting services
Company size
1,001 - 5,000 Employees
Headquarters location
Ottawa, ON, CA