Identify opportunities to streamline deployment methodologies and improve the client onboarding experience. Reports to: * North American Business Analyst Manager Required Skills & Qualifications * 3 ...
Identify opportunities to streamline deployment methodologies and improve the client onboarding experience. Reports to: * North American Business Analyst Manager Required Skills & Qualifications * 3 ...
Edtech SAAS - Implementation Analyst
Denver, CO · On-site
$90K/yr
Identify opportunities to streamline deployment methodologies and improve the client onboarding experience. Reports to: * North American Business Analyst Manager Required Skills & Qualifications * 3 ...
Edtech SAAS - Implementation Analyst
Denver, CO · On-site
$90K/yr
Identify opportunities to streamline deployment methodologies and improve the client onboarding experience. Reports to: * North American Business Analyst Manager Required Skills & Qualifications * 3 ...
Account Executive - Sales SaaS Communities
Denver, CO · On-site +1
$55K - $128K/yr
Find, prospect, sell, negotiate, close, and collaborate in the onboarding of customers * Perform ... Never Stop Learning: We're in EdTech, after all! Our Student Loan Reimbursement program helps you ...
Account Executive - Sales SaaS Communities
Denver, CO · On-site +1
$55K - $128K/yr
Find, prospect, sell, negotiate, close, and collaborate in the onboarding of customers * Perform ... Never Stop Learning: We're in EdTech, after all! Our Student Loan Reimbursement program helps you ...
Account Executive - Sales SaaS Communities
Greenwood Village, CO · On-site
$55K - $128K/yr
Find, prospect, sell, negotiate, close, and collaborate in the onboarding of customers * Perform ... Never Stop Learning: We're in EdTech, after all! Our Student Loan Reimbursement program helps you ...
Quick apply
Account Executive - Sales SaaS Communities
Greenwood Village, CO · On-site
$55K - $128K/yr
Find, prospect, sell, negotiate, close, and collaborate in the onboarding of customers * Perform ... Never Stop Learning: We're in EdTech, after all! Our Student Loan Reimbursement program helps you ...
Edtech Onboarding information
What is Edtech onboarding?
Edtech Onboarding refers to the process of introducing and training educators, students, or administrators on how to effectively use educational technology platforms and tools. This process typically includes initial account setup, walkthroughs of key features, best practices for classroom integration, and ongoing support. Effective onboarding helps ensure that users can confidently use the technology to enhance teaching and learning outcomes. It often involves live training sessions, tutorials, documentation, and access to support resources.
What are some common challenges faced during the Edtech onboarding process, and how can new hires effectively navigate them?
One common challenge in Edtech onboarding is adapting to rapidly evolving technologies and learning platforms, which may differ from traditional educational tools. New hires often need to quickly grasp the unique features of the company's product and understand both the technical aspects and pedagogical goals. Collaborating with cross-functional teams—such as product managers, educators, and customer success reps—is essential for a smooth onboarding experience. Proactively seeking feedback, participating in training sessions, and leveraging mentorship programs can help new hires overcome these challenges and integrate successfully into the team.
What are the key skills and qualifications needed to thrive as an Edtech Onboarding specialist, and why are they important?
To thrive as an Edtech Onboarding Specialist, you need expertise in educational technology, strong training or instructional skills, and a background in education or customer success. Familiarity with learning management systems (LMS), digital classroom tools, and onboarding or CRM platforms is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with educators and ensure a smooth transition to new tools. These skills are crucial for facilitating effective adoption, minimizing user frustration, and driving long-term engagement with edtech solutions.
What is the difference between Edtech Onboarding vs Edtech Customer Support?
| Aspect | Edtech Onboarding | Edtech Customer Support |
|---|---|---|
| Required Credentials | Typically a background in education, training, or instructional design; often a bachelor's degree | Customer service experience, communication skills, sometimes technical knowledge |
| Work Environment | Primarily training sessions, workshops, and one-on-one onboarding with new clients or users | Help desks, support tickets, live chat, and phone support for existing users |
| Employer & Industry Usage | Used by edtech companies to ensure clients understand platform features | Used to resolve user issues, troubleshoot, and maintain customer satisfaction |
While Edtech Onboarding focuses on guiding new users through platform features and training, Edtech Customer Support handles ongoing user issues and technical troubleshooting. Both roles are essential in the edtech industry but serve different stages of the user journey.
What are popular job titles related to Edtech Onboarding jobs in Colorado?
For Edtech Onboarding jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Edtech Onboarding jobs in Colorado look for?
The top searched job categories for Edtech Onboarding jobs in Colorado are:
What cities in Colorado are hiring for Edtech Onboarding jobs?
Cities in Colorado with the most Edtech Onboarding job openings:
Full-time
Re-posted 29 days ago
Job description
Key Responsibilities
We are seeking a dynamic individual with strong leadership skills and a passion for client engagement to join our team as an Implementation & Deployment Specialist.
In this role, you will lead the implementation of InPlace Software solutions for higher education and healthcare clients. Our client deployments include a structured project plan/timeline that takes each client through an entire project, main tasks include configuring the system to enhance client workflows, ensuring a smooth transition from old processes, and addressing functional needs. You will develop and execute deployment and project plans, including data migration and integration with third-party systems, while resolving any challenges to ensure timely delivery and customer satisfaction.
You will build strong relationships with university administrators, placement coordinators, and IT teams, conduct stakeholder workshops, and provide training and best-practice recommendations. Acting as the primary point of contact during implementation, you will ensure clear communication and expectation management, coordinating with the InPlace Sales team for handover and the US Support and Customer Success Team for a smooth post-deployment transition.
This hybrid Denver-based (typically 3 days per week in office) role reports to the North American Business Analyst Manager and offers a challenging career in a supportive environment with competitive pay, benefits, and advancement opportunities.
Implementation & Deployment:
- Lead the end-to-end implementation of InPlace Software solutions for higher education and healthcare clients.
- Configure the system to align with client workflows, ensuring smooth transition from legacy processes.
- Systematically work through functional needs for solution configuration, process implementation, error detection and functional suitability
- Develop and execute deployment plans, including data migration, integration with third-party systems, and user acceptance testing.
- Identify and resolve implementation challenges, ensuring timely delivery and customer satisfaction.
Client Engagement:
- Build strong relationships with university administrators, placement coordinators, and IT teams to ensure a successful rollout.
- Conduct stakeholder workshops to gather requirements, provide training, and offer best-practice recommendations.
- Act as the primary point of contact for clients during implementation, ensuring clear communication and expectation management.
- Coordinate with the InPlace US Support Team for smooth post-deployment transition and ongoing client success.
Project Management & Process Improvement:
- Define project scope, milestones, and timelines in collaboration with clients and internal teams.
- Apply yourself to ensure any concerns or failures are resolved through judicious application of education, escalation or direction endorsement.
- Ensure alignment with InPlace product roadmaps, collaborating with Product Managers and Development teams for enhancements.
- Identify opportunities to streamline deployment methodologies and improve the client onboarding experience.
Reports to:
- North American Business Analyst Manager
Required Skills & Qualifications
- 3-7 years of experience in project management, business analysis, or software implementation, preferably in the higher education or healthcare industry.
- Experience with SaaS implementations, data migration, and system integrations.
- Familiarity with project management tools.
- Strong analytical skills with the ability to diagnose issues and recommend process improvements.
- Excellent communication and stakeholder management skills to engage clients at various levels.
About Us
InPlace Software (www.inplacesoftware.com) is a cutting-edge SaaS platform designed to streamline the management of student workplace experiences. It enhances visibility, coordination, and efficiency for all participants, fully supporting the placement and work experience lifecycle from start to finish.
The InPlace solution caters to all forms of work-integrated learning, including field education, clinical placements, internships, and student teaching assignments. It stands out as a unique offering in the Higher Education Technology market.
InPlace Software's US headquarters is located in Denver, Colorado, with its global head office in Melbourne, Australia.