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Edtech Onboarding Jobs in Colorado (NOW HIRING)

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Edtech Onboarding information

What is Edtech Onboarding?

Edtech Onboarding refers to the process of introducing and training educators, students, or administrators on how to effectively use educational technology platforms and tools. This process typically includes initial account setup, walkthroughs of key features, best practices for classroom integration, and ongoing support. Effective onboarding helps ensure that users can confidently use the technology to enhance teaching and learning outcomes. It often involves live training sessions, tutorials, documentation, and access to support resources.

What are the key skills and qualifications needed to thrive as an Edtech Onboarding Specialist, and why are they important?

To thrive as an Edtech Onboarding Specialist, you need expertise in educational technology, strong training or instructional skills, and a background in education or customer success. Familiarity with learning management systems (LMS), digital classroom tools, and onboarding or CRM platforms is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with educators and ensure a smooth transition to new tools. These skills are crucial for facilitating effective adoption, minimizing user frustration, and driving long-term engagement with edtech solutions.

What are some common challenges faced during the Edtech onboarding process, and how can new hires effectively navigate them?

One common challenge in Edtech onboarding is adapting to rapidly evolving technologies and learning platforms, which may differ from traditional educational tools. New hires often need to quickly grasp the unique features of the company's product and understand both the technical aspects and pedagogical goals. Collaborating with cross-functional teams—such as product managers, educators, and customer success reps—is essential for a smooth onboarding experience. Proactively seeking feedback, participating in training sessions, and leveraging mentorship programs can help new hires overcome these challenges and integrate successfully into the team.

What is the difference between Edtech Onboarding vs Edtech Customer Support?

AspectEdtech OnboardingEdtech Customer Support
Required CredentialsTypically a background in education, training, or instructional design; often a bachelor's degreeCustomer service experience, communication skills, sometimes technical knowledge
Work EnvironmentPrimarily training sessions, workshops, and one-on-one onboarding with new clients or usersHelp desks, support tickets, live chat, and phone support for existing users
Employer & Industry UsageUsed by edtech companies to ensure clients understand platform featuresUsed to resolve user issues, troubleshoot, and maintain customer satisfaction

While Edtech Onboarding focuses on guiding new users through platform features and training, Edtech Customer Support handles ongoing user issues and technical troubleshooting. Both roles are essential in the edtech industry but serve different stages of the user journey.

What are popular job titles related to Edtech Onboarding jobs in Colorado? For Edtech Onboarding jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Edtech Onboarding jobs in Colorado look for? The top searched job categories for Edtech Onboarding jobs in Colorado are:
Edtech Onboarding jobs near you

Customer Success Manager

Scholarly Software, Inc

Denver, CO • On-site

$70K - $100K/yr

Full-time

Medical, Dental, Vision

Posted 17 days ago

Job description

Customer Success Manager
Company: Scholarly Software
Location: Denver or Seattle metro area
Compensation: $70,000 - $100,000 annual salary, based on experience
About Scholarly
Scholarly is building the next generation of AI-powered software for higher education with a faculty-first focus. As institutions face a wave of digital transformation, our mission is to become the AI-native system of record for faculty data. Our platform unifies fragmented workflows into a single, intelligent system - powering annual reviews, promotion & tenure, appointment tracking, and more - while eliminating manual data entry and improving decision-making for institutions. We're a mission-driven, product-focused team shaping the future of higher education.
Position Overview
Scholarly is looking for a motivated and detail-oriented Customer Success Manager (CSM) to join our growing team. This is an ideal opportunity for someone who thrives in collaborative, fast-paced environments and is passionate about supporting customers in achieving long-term success.
You will work closely with and report directly to our Head of Customer Success, supporting university administrators and faculty throughout their lifecycle with Scholarly. This includes onboarding new customers, providing ongoing support, managing relationships, and helping institutions effectively use our platform. You'll play an important role in ensuring our customers feel confident and empowered - while learning from a seasoned team in a mission-oriented startup.
Key Responsibilities
Onboarding & Training Support
  • Support the onboarding and implementation process for new institutions
  • Customize training plans and materials to meet institutional goals
  • Assist with system configuration, data entry, and documentation

Customer Support & Engagement
  • Serve as a helpful and reliable point of contact for day-to-day questions
  • Troubleshoot issues and collaborate with the broader team to resolve them
  • Help customers navigate the platform and optimize their workflows

Relationship Management
  • Develop strong relationships with institutional partners
  • Monitor usage and proactively surface opportunities to drive adoption
  • Support customer retention and satisfaction through regular touchpoints

Product Collaboration
  • Collect and document feedback to inform product improvements
  • Participate in product testing and QA for customer-facing features

Qualifications
  • Bachelor's degree required
  • 3+ years of experience in a customer-facing role (e.g., support, onboarding, account management, or training), ideally in SaaS, EdTech, or higher education
  • Strong written and verbal communication skills, with a friendly and professional demeanor
  • Excellent organizational skills and attention to detail
  • A proactive mindset with a willingness to learn and take initiative
  • Aptitude for learning new technologies and explaining them to others; familiarity with SaaS platforms a plus
  • Comfortable working with data in a variety of formats and supporting data integrations into software systems
  • Experience in higher education, faculty affairs, or EdTech customer success is a plus
  • Located in the Denver metro area

Why Join Scholarly
  • Play a key role in supporting mission-driven innovation in higher education
  • Learn directly from experienced leaders in customer success and implementation
  • $70,000-$100,000 salary depending on experience
  • Health, dental, and vision insurance
  • Equity in a fast-growing startup
  • Modern office environment with hybrid in-person office culture
  • Supportive, collaborative, and inclusive team

If you're passionate about building strong relationships, solving meaningful problems, and helping higher education institutions modernize their operations, we'd love to hear from you!
Scholarly is an equal opportunity employer. We are committed to building an inclusive workplace that welcomes people of all backgrounds, identities, and experiences.

Apply