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Ecommerce Operations Jobs (NOW HIRING)

Madhappy

Ecommerce Operations Associate

Los Angeles, CA · On-site

$65K - $75K/yr

ECOMMERCE OPERATIONS ASSOCIATE Madhappy is a clothing brand for a community of optimists. Born in Los Angeles, 2017, the brand has built itself around an optimistic ideology, expressed through ...

Madhappy

Ecommerce Operations Associate

Los Angeles, CA · On-site

$65K - $75K/yr

ECOMMERCE OPERATIONS ASSOCIATE Madhappy is a clothing brand for a community of optimists. Born in Los Angeles, 2017, the brand has built itself around an optimistic ideology, expressed through ...

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How much do ecommerce operations jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for ecommerce operations in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What are some typical responsibilities handled by someone in Ecommerce Operations?

Professionals in Ecommerce Operations are usually responsible for overseeing order processing, managing inventory levels, coordinating with logistics partners, and troubleshooting issues related to product listings or customer transactions. You may also collaborate with marketing, customer service, and IT teams to optimize the online shopping experience and resolve operational challenges. The role often involves monitoring sales trends, updating product catalogs, and ensuring timely delivery of orders. This hands-on work ensures that day-to-day ecommerce functions run smoothly and supports the growth and reputation of the business.

What are the key skills and qualifications needed to thrive in the Ecommerce Operations position, and why are they important?

To thrive in Ecommerce Operations, you need strong analytical abilities, organizational skills, and an understanding of ecommerce platforms, typically supported by experience in online retail or supply chain management. Familiarity with order management systems, inventory tracking tools, and platforms like Shopify, Magento, or Amazon Seller Central is often required. Excellent problem-solving, communication, and multitasking skills set top candidates apart in this field. These capabilities are crucial for ensuring efficient product fulfillment, smooth website operations, and a seamless customer experience.

What does an Ecommerce Operations job involve?

An Ecommerce Operations job focuses on managing the day-to-day functions of an online business, ensuring smooth order processing, inventory management, shipping, and customer service. It involves optimizing workflows, coordinating with suppliers, and leveraging technology to enhance efficiency. The role also includes analyzing data to improve performance, reduce costs, and enhance the customer experience. Strong analytical, problem-solving, and communication skills are essential for success in this role.

More about Ecommerce Operations jobs
What cities are hiring for Ecommerce Operations jobs? Cities with the most Ecommerce Operations job openings:
What are the most commonly searched types of Ecommerce Operations jobs? The most popular types of Ecommerce Operations jobs are:
What states have the most Ecommerce Operations jobs? States with the most job openings for Ecommerce Operations jobs include:
What job categories do people searching Ecommerce Operations jobs look for? The top searched job categories for Ecommerce Operations jobs are:
Ecommerce Operations jobs near you
Infographic showing various Ecommerce Operations job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 82% Full Time, 13% Part Time, 2% Contract, and 2% Summer. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.
Manager, E-commerce Operations (Contract - Onsite)

Manager, E-commerce Operations (Contract - Onsite)

Tech Holding

Los Angeles, CA • Hybrid

Other

Posted 7 days ago

Job description

The Role:

We are seeking an experienced Manager, Ecommerce Operations, for a project based assignment, to drive operational excellence, project execution, and cross-functional coordination for a rapidly scaling omnichannel ecommerce business. This role blends operational leadership, project management discipline, and technical fluency to support and optimize ecommerce systems, workflows, and partner operations across the digital business. The ideal candidate is a highly organized and analytical operator with experience managing ecommerce operations, digital systems, fulfillment workflows, and cross-functional initiatives in fast-paced retail environments. You will oversee operational KPIs, support systems and integrations, improve operational processes, and collaborate closely with internal stakeholders across Ecommerce, IT, Retail, Logistics, Marketing, Creative, and Finance. This role is ideal for someone who thrives in evolving environments and can elevate execution, operational efficiency, and team collaboration across ecommerce operations.

Key Responsibilities:

Operational Leadership & Execution
  • Own daily ecommerce operational KPIs including order flow, returns, cancellations, and fulfillment quality
  • Identify root causes of operational issues and propose process improvements and strategic solutions
  • Maintain and improve SOPs across ecommerce networks including internal ecommerce channels, private sale operations, fulfillment workflows, customer service processes, fraud and payment workflows, and system operations
  • Monitor top-level 3PL and SLA performance and collaborate with warehouse partners to improve operational efficiency
  • Partner with Retail teams to forecast and procure ecommerce packaging needs based on sales volume and campaign planning
Project Management & Cross-Functional Coordination
  • Drive cross-functional ecommerce initiatives, ensuring timelines, documentation, follow-ups, and execution remain on track
  • Coordinate across IT, Logistics, Retail, Marketing, Creative, and Finance teams for ecommerce-impacting projects
  • Manage Jira boards, issue tracking, sprint documentation, and communication between ecommerce, IT, and third-party vendors
  • Support creation of tech stack roadmaps and operational documentation
Technology & Systems Oversight
  • Maintain working knowledge of platforms including Shopify Plus, Narvar, Global-e, NoFraud, Teamwork Commerce, ShipStation, Celigo, Klaviyo, Nosto, Gorgias, and related ecommerce systems
  • Configure operational settings within Shopify Plus including apps, workflows, rules, and troubleshooting
  • Manage API connectivity from a functional and operational perspective, identifying issues and coordinating resolution with IT and vendors
  • Support rollout of new systems, integrations, and platform enhancements
People Leadership
  • Manage and support the Ecommerce Operations Coordinator through coaching, development, and performance management
  • Provide operational guidance and support to customer service operations to ensure efficient customer experience workflows
  • Foster a collaborative and high-performance operational culture

Required Qualifications:

  • 6-8+ years of experience in ecommerce operations, digital operations, or ecommerce project management
  • Experience supporting Shopify Plus operations and ecommerce system integrations
  • Strong understanding of fulfillment operations, 3PL workflows, and omnichannel ecommerce concepts
  • Ability to manage complex cross-functional projects end-to-end
  • Strong analytical mindset with forecasting and operational planning experience
  • Exceptional documentation, process mapping, and communication skills
  • High level of professionalism, organization, and operational ownership
  • Ability to work effectively in fast-paced and evolving environments

Nice to Have:

  • Experience with luxury or premium retail brands
  • Familiarity with platforms such as Narvar, Global-e, NoFraud, Celigo, Nosto, Klaviyo, ShipStation, and Teamwork Commerce
  • Experience supporting customer service or CX improvement initiatives
  • Experience supporting DAM, CRM, or clienteling system implementations

Location:

  • Hybrid - Downtown LA (4 days a week on-site)

*Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of an employment Visa at this time

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