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Dtc Manager Jobs (NOW HIRING)

Lindt and Sprungli

DTC Operations Manager

Tracy, CA · On-site

$106K - $137K/yr

Job Summary Reporting to the Sr. Manager of DTC, the DTC Operations Manager serves as the key liaison between the Ghirardelli commercial team and operations. This role ensures that our DTC ...

Phillips Farms

Events Attendant

Lodi, CA · On-site

$16.90/hr

Supporting the DTC Manager & Event Supervisor with logistics and administrative support. * Inspecting equipment for damage after use and checking it against an inventory list. * Providing information ...

Lindt and Sprungli

DTC Operations Manager

Tracy, CA · On-site

$106K - $137K/yr

Job Summary Reporting to the Sr. Manager of DTC, the DTC Operations Manager serves as the key liaison between the Ghirardelli commercial team and operations. This role ensures that our DTC ...

ProCaps Labs

Social Media Manager

Broomfield, CO · On-site

Support the DTC & Performance Marketing Manager in executing paid social campaigns on Meta (Instagram and Facebook) * Propose paid social creative concepts and audience ideas informed by organic ...

ProCaps Labs

Social Media Manager

Henderson, NV · On-site

Support the DTC & Performance Marketing Manager in executing paid social campaigns on Meta (Instagram and Facebook) * Propose paid social creative concepts and audience ideas informed by organic ...

ProCaps Labs

Social Media Manager

Henderson, NV · On-site

Support the DTC & Performance Marketing Manager in executing paid social campaigns on Meta (Instagram and Facebook) * Propose paid social creative concepts and audience ideas informed by organic ...

My Amazon Guy

DTC Team Lead

Atlanta, GA · Remote

$65K - $80K/yr

The DTC Team Lead is the director-level owner of Direct-to-Consumer (DTC) growth strategy ... Strong financial acumen with hands-on experience in budget management, sales forecasting, and ROI ...

Solomon Page

Digital DTC Product Manager

Manhattan, NY · On-site

$37.55/hr

Our beauty client in NYC is seeking a Digital DTC Product Manager! This role will maintain and execute the brand's global digital product roadmap. This role is responsible for overseeing the end-to ...

Good American

Planning Manager, DTC

Los Angeles, CA · On-site

The Planning Manager, DTC leads the end-to-end planning function for our eCommerce business and retail stores. This role ensures inventory investment aligns to sales, margin, and brand goals ...

prAna

Sr. DTC Merchandiser

Carlsbad, CA · On-site

Support the Senior Manager, DTC Merchandising in building, maintaining, and communicating the Seasonal Product & GTM Calendar, including key product stories, launches, category moments, campaign ...

Spin Master

Senior Media Manager, DTC

Wilton, CT · On-site

$125K - $150K/yr

... DTC sales). * Full-Funnel Performance Management: Key partner in the planning, execution, and optimization of all media. Continuously analyze performance to shift budgets between awareness and ...

Spin Master

Senior Media Manager, DTC

Wilton, CT · Hybrid

$125K - $150K/yr

... DTC sales). * Full-Funnel Performance Management: Key partner in the planning, execution, and optimization of all media. Continuously analyze performance to shift budgets between awareness and ...

Columbia Sportswear

Sr. DTC Merchandiser

Carlsbad, CA · On-site

Support the Senior Manager, DTC Merchandising in building, maintaining, and communicating the Seasonal Product & GTM Calendar, including key product stories, launches, category moments, campaign ...

Columbia Sportswear

Sr. DTC Merchandiser

Carlsbad, CA · Hybrid

Support the Senior Manager, DTC Merchandising in building, maintaining, and communicating the Seasonal Product & GTM Calendar, including key product stories, launches, category moments, campaign ...

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Dtc Manager information

What is a DTC job?

A DTC (Direct-to-Consumer) Manager oversees the online sales and marketing strategies for a company's products sold directly to consumers through digital channels. They coordinate activities such as e-commerce, digital advertising, and customer experience to drive sales and brand loyalty. Strong skills in digital marketing, data analysis, and e-commerce platforms are essential for this role.

What is the difference between Dtc Manager vs E-commerce Manager?

AspectDtc ManagerE-commerce Manager
Primary FocusDirect-to-consumer sales and brand experienceOnline sales across multiple platforms
Required SkillsDigital marketing, customer experience, logisticsDigital marketing, sales strategy, platform management
Work EnvironmentBrand's own channels, direct customer interactionVarious online marketplaces and retail sites
Industry UsageFashion, beauty, lifestyle brandsRetail, electronics, apparel

While both roles focus on online sales, a Dtc Manager specializes in managing direct-to-consumer channels, emphasizing brand experience and customer loyalty. An E-commerce Manager oversees broader online sales across multiple platforms, including marketplaces. The Dtc Manager often works closely with marketing and logistics teams to build a direct relationship with customers, whereas the E-commerce Manager manages sales performance across various online channels.

What are the key skills and qualifications needed to thrive as a DTC (Direct-to-Consumer) Manager, and why are they important?

To thrive as a DTC Manager, you need expertise in digital marketing, e-commerce strategy, and analytics, often supported by a degree in marketing, business, or a related field. Familiarity with platforms like Shopify, Google Analytics, CRM tools, and paid advertising systems is typically required. Strong leadership, data-driven decision-making, and excellent communication skills set top performers apart in this role. These capabilities are crucial for driving online sales growth, optimizing customer experiences, and achieving revenue targets in a competitive digital marketplace.

What are DTC Managers?

DTC Managers, or Direct-to-Consumer Managers, are professionals responsible for overseeing and optimizing a company's direct sales channels to consumers, often through e-commerce platforms and digital marketing. Their duties include managing online storefronts, strategizing customer acquisition and retention, analyzing consumer data, and coordinating marketing campaigns to drive growth. DTC Managers work closely with product, operations, and marketing teams to ensure a seamless customer experience and maximize revenue from direct sales channels.

What is a head of DTC?

A head of DTC (Direct-to-Consumer) is a senior role responsible for overseeing a company's online sales channels, brand strategy, and customer experience. They develop marketing strategies, manage e-commerce platforms, and coordinate cross-functional teams to drive revenue and growth in the direct sales environment.

What is a DTC supervisor?

A DTC supervisor oversees direct-to-consumer sales operations within a company, managing teams responsible for online sales, customer service, and marketing strategies. They coordinate activities to ensure sales targets are met and often use tools like e-commerce platforms and analytics software. Strong leadership, communication skills, and knowledge of digital marketing are essential for this role.

How does a DTC Manager typically collaborate with marketing, sales, and customer service teams to drive direct-to-consumer growth?

A DTC Manager works closely with marketing teams to develop and execute campaigns that attract and retain customers through direct channels such as e-commerce sites and social media. They often coordinate with sales to align promotional strategies and ensure a seamless customer journey from initial interest to purchase. Collaboration with customer service is also vital, as feedback and insights from support teams help the DTC Manager enhance the user experience and improve retention. This cross-functional teamwork is essential for optimizing conversion rates and building long-term customer relationships.

What is a DTC manager?

A DTC (Direct-to-Consumer) manager oversees a company's online sales channels, focusing on building and maintaining direct relationships with customers through e-commerce platforms. They develop marketing strategies, analyze sales data, and coordinate with teams to optimize the customer experience and drive revenue growth.
What cities are hiring for Dtc Manager jobs? Cities with the most Dtc Manager job openings:
What are the most commonly searched types of Dtc jobs? The most popular types of Dtc jobs are:
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Dtc Manager jobs near you
Infographic showing various Dtc Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 27% Internship, 65% Full Time, 2% Part Time, 1% Contract, and 4% Summer. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution.

DTC Operations Manager

Lindt and Sprungli

Tracy, CA • On-site

$106K - $137K/yr

Full-time

Posted 19 days ago

Job description

WHO WE ARE
At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee's contribution directly impacts Ghirardelli's growth and success. Join our dynamic team and help shape Ghirardelli's future.
Job Summary
Reporting to the Sr. Manager of DTC, the DTC Operations Manager serves as the key liaison between the Ghirardelli commercial team and operations.
This role ensures that our DTC fulfillment operations deliver on brand priorities and financial goals through effective partnership management, operational governance, and continuous improvement.
The Operations Manager bridges the gap between internal stakeholders (eCommerce, Customer Service, Operations, IT, Finance, Product) and Fulfillment to ensure smooth execution, proactive communication, and data-driven performance oversight.
(This position represents the business interests of Ghirardelli, ensuring fulfillment operations meet or exceed service, cost, and quality expectations).
  • Serve as the primary point of contact between Ghirardelli commercial team and operations for all fulfillment and logistics initiatives
  • Govern service level agreements (SLAs), contracts and performance metrics
  • Escalate operational issues and track resolutions
  • Ensure data accuracy and operational transparency between systems and stakeholders
  • Drive alignment between business priorities and logistics execution
  • Individual contributor (no direct reports)

Operations Relationship & Governance
  • Govern SLA compliance, KPI tracking and performance scorecards
  • Facilitate weekly operational check-ins and monthly/quarterly business reviews
  • Escalate and track resolution of service and performance issues

Performance & Data Management
  • Monitor and report fulfillment KPIs to DTC team
  • Lead root cause analysis and corrective action planning if targets are missed
  • Ensure clean data flow between ERP, OMS and fulfillment systems

Cross Functional Alignment
  • Collaborate with DTC and Finance teams on volume and labor planning
  • Represent DTC logistics in broader Ghirardelli and Lindt North America supply chain and business planning meetings
  • Manage supplies forecast (ice packs, liners, etc)
  • Coordinate with IT on ticketing, integrations and process improvements
  • Partner with Customer Service on order related issues
  • Liaise with Customer Service and Fulfillment on B2B orders, address list and order customizations

Project & Process Management
  • Lead process improvement workstreams involving fulfillment operations
  • Document workflows, SOPs and escalation protocols to ensure operational consistency
  • Identify cost-reduction and efficiency opportunities across logistics network in partnership with Lindt USA and Lindt North America
  • Accountable for Product inventory, new product launches and Gift building schedules, especially during Q4

Brand Standards
  • Ensure operations adhere to brand standards (packaging, sustainability, user experience)
  • 4+ years in eCommerce/marketplace operations
  • Proven success managing vendor relationships
  • Strong analytical skills
  • Excellent communication and stakeholder management skills
  • Advanced understanding of SAP ERP, OMS and WMS
  • Foundational understanding of eCommerce platforms (Magento/Shopify
  • Based in Tracy, with bi-monthly trips to HQ in San Leandro
  • Occasional walking and standing during on-site visits to warehouse facilities (required use of PPE)
  • Occasional lifting of materials or product up to 25lbs
  • Ability to travel occasionally to other fulfillment locations (East Coast
  • Exposure to warehouse environments (temperature variations, noise, material handling equipment)
  • May require flexible scheduling during peak season

Salary Range: $106,000 - $137,800

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