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Drop Ship Coordinator Jobs (NOW HIRING)

Michaels Stores, Inc.

Customer Care Coordinator

Irving, TX · On-site

$16.50 - $21.75/hr

Support Center - Irving The Customer Care Coordinator is responsible for managing specialized ... Provide eCommerce support as needed, including researching and resolving drop-ship order issues and ...

Michaels Stores

Customer Care Coordinator

Irving, TX · On-site

$17.25 - $22.50/hr

Support Center - Irving The Customer Care Coordinator is responsible for managing specialized ... Provide eCommerce support as needed, including researching and resolving drop-ship order issues and ...

Do it Best Corp

Administrative Assistant

Fort Wayne, IN · On-site

$17.75 - $24/hr

Administrative Assistant, Office Coordinator, Customer Support Responsibilities include: * Provide ... Initiate and review bulletins and drop ship order forms * Expedite and complete projects * Gather ...

Kele

Supply Chain Analyst

Memphis, TN · On-site

... branch coordination. ESSENTIAL DUTIES AND RESPONSIBILITIES : Shortage Evaluation & Sourcing ... Drop-Ship Order Monitoring • Monitor active dropship purchase orders initiated through the sales ...

Do it Best

LBM Administrative Assistant

Fort Wayne, IN · On-site

$16.50 - $22.25/hr

Administrative Assistant, Office Coordinator, Customer Support Responsibilities include: * Provide ... Initiate and review bulletins and drop ship order forms * Expedite and complete projects * Gather ...

KELE

Supply Chain Analyst

Memphis, TN · On-site

$52 - $78/hr

... coordination. ESSENTIAL DUTIES AND RESPONSIBILITIES:Shortage Evaluation & Sourcing Decisions ... Drop-Ship Order Monitoring * Monitor active dropship purchase orders initiated through the sales ...

KELE

Supply Chain Analyst

Memphis, TN · On-site

... branch coordination. ESSENTIAL DUTIES AND RESPONSIBILITIES : Shortage Evaluation & Sourcing ... Drop-Ship Order Monitoring • Monitor active dropship purchase orders initiated through the sales ...

PennEngineering

Inventory Control Specialist

Tonawanda, NY · On-site

$17.25 - $22.25/hr

Multi-Facility Coordination: Oversee cross-facility inventory transactions, inter-company stock ... Coordinate drop-ship orders directly with vendors and customers, track fulfillment status, and ...

Revelyst

Customer Experience Associate II

San Diego, CA · On-site

$20 - $22.75/hr

The Installation Coordinator is responsible for maintaining the installation schedule. This ... Review current lead times on both in-house and drop ship components to ensure accurate installation ...

Spara Technologies

Sr. Buyer (Remote)

Tucson, AZ · Remote

Oversee procurement activities for both internal production needs and customer-facing drop ship ... coordinating corrective actions. * Risk Mitigation: Identify and mitigate supply chain risks to ...

Revelyst

Customer Experience Associate II

San Diego, CA · On-site

$20 - $22.75/hr

The Installation Coordinator is responsible for maintaining the installation schedule. This ... Review current lead times on both in-house and drop ship components to ensure accurate installation ...

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Drop Ship Coordinator information

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How much do drop ship coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for drop ship coordinator in the United States is $24.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.64 per hour, depending on experience, location, and employer.

What is a drop ship coordinator?

A Drop Ship Coordinator is responsible for managing the drop shipping process, ensuring orders are accurately sent from suppliers directly to customers. They communicate with vendors, track shipments, and resolve any order discrepancies. This role requires strong organizational skills, attention to detail, and proficiency in order management systems.

What are the typical daily responsibilities of a drop ship coordinator?

A Drop Ship Coordinator's typical day involves processing and tracking customer orders, communicating with suppliers to ensure timely shipment, and updating order statuses within company systems. They also handle inventory discrepancies, resolve shipping or product issues, and maintain clear records for all transactions. Additionally, they may coordinate with sales, customer service, and warehouse teams to ensure seamless fulfillment and exceptional customer experience. This role requires a high level of organization to balance multiple orders and swiftly address any logistical challenges that arise.

What are the key skills and qualifications needed to thrive in the drop ship coordinator position?

To thrive as a Drop Ship Coordinator, you need a solid understanding of supply chain logistics, attention to detail, and experience in order management. Familiarity with inventory management systems, ERP software, and e-commerce platforms like Shopify or Magento is often required. Strong organizational, communication, and problem-solving skills help you efficiently manage vendor relationships and resolve shipment issues. These competencies are crucial for ensuring accurate, timely order fulfillment and maintaining customer satisfaction in a fast-paced environment.

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Drop Ship Coordinator jobs near you
Infographic showing various Drop Ship Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $51,711 per year, or $24.9 per hour.

Customer Care Coordinator

Michaels Stores, Inc.

Irving, TX • On-site

$16.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 954 frontline employees who took The Breakroom Quiz

651st of 739 rated retailers

Job description

Support Center - Irving
The Customer Care Coordinator is responsible for managing specialized processes and support functions that enable the Customer Care team to deliver timely and effective customer resolutions. This role serves as a key liaison between Customer Care and cross-functional business partners, coordinating activities such as Third-Party Marketplace (THP) case management, gift card administration, Requests for Information (RFIs), manual returns, and other operational support processes. The Customer Care Coordinator ensures accurate and efficient case resolution, provides guidance and feedback to agents, identifies process improvement opportunities, and facilitates the flow of information necessary to support customer needs and business objectives.
Major Activities
Third-Party Marketplace Cases/Orders
  • Manage THP case work daily as the primary or secondary point of contact.
  • Demonstrate ownership and accountability for THP cases from escalation through resolution.
  • Partner directly with sellers to resolve issues effectively while balancing customer satisfaction, business needs, and policy compliance.
  • Monitor and report on emerging trends, recurring seller concerns, and operational risks to the THP team.
  • Deliver timely, constructive feedback to agents to promote quality, consistency, and continuous improvement.

Requests for Information
  • Identify and engage the appropriate business partners to obtain information required to resolve customer inquiries, ensuring timely follow-up and response.
  • Manage Requests for Information (RFIs) from initiation through resolution, ensuring business partner responses are received promptly, and customers receive accurate and timely communications.
  • Coach and support team members in the effective use of the knowledge base and alternative resolution methods, including gift card support and product location assistance. Collaborate with Operations Specialists and Quality Assurance Specialists to address training opportunities, update documentation, communicate process changes, and reinforce best practices. Provide direct feedback and coaching to agents as needed.
  • Continuously evaluate and identify opportunities to improve and streamline the RFI process. Share customer insights and recurring feedback with business partners to drive process improvements and enhance the customer experience. Maintain and regularly review the RFI Guide for accuracy and relevance.
  • Partner with the Systems Specialist team to create, update, and maintain internal and customer-facing knowledge base content, ensuring information remains accurate, current, and accessible.
  • Process physical gift card requests and customer product shipments accurately and within established service level expectations.

Gift Card Administration & Support
  • Administer gift card activities, including the activation and deactivation of cards, to support Customer Care operations and business needs.
  • Provide timely and constructive feedback to agents through established case review and feedback processes to support performance and development.
  • Oversee gift card-related activities performed by team members, ensuring accuracy, compliance, and adherence to established procedures.
  • Partner with Systems Specialists to develop and analyze gift card reporting, identify trends, monitor performance, and address emerging issues.
  • Collaborate with gift card vendors to investigate, resolve, and prevent operational issues, ensuring timely and effective resolution.
  • Serve as a liaison with internal business partners on gift card requests and initiatives, including large-scale promotions, contests, and special projects.
  • Identify opportunities to improve gift card processes, enhance operational efficiency, and elevate the customer experience through continuous process improvement efforts.

Manual Processes
  • Process manual return escalations accurately and within established service level expectations, ensuring timely resolution and a positive customer experience.
  • Create Customer Care cases generated from third-party survey platforms.
  • Provide eCommerce support as needed, including researching and resolving drop-ship order issues and communicating directly with drop-ship vendors to facilitate issue resolution.
  • Generate manual return labels as required to support customer resolution and operational needs.
  • Create, maintain, and update manual invoices in support of Customer Care case resolution and customer requests.
  • Provide backup support for other Customer Care Coordinators, ensuring continuity of operations and service levels across the department.
  • Review and maintain process documentation, knowledge base articles, email templates, and quick-text content to ensure accuracy, consistency, and alignment with current processes and policies.
  • Deliver timely and constructive feedback to agents through established case review and feedback processes to support quality performance and development.
  • Perform reviews of quality assurance reporting related to coordinator responsibilities, identify trends and opportunities for improvement, and communicate findings to leadership and stakeholders as appropriate.
  • Identify opportunities to streamline manual processes, improve operational efficiency, and enhance the customer and agent experience.

Minimum Education
  • High School Diploma and/or equivalent

Minimum Special Certifications or Technical Skills
  • Proficient in Microsoft Office

Minimum Type of Experience the Job Requires
  • 1-2 years of previous Support Center experience, preferably in a leadership role.

Other
  • Exceptional customer service, listening, problem solving and interpersonal skills.
  • Strong verbal and written communication skills.

Preferred Education
  • Bachelor's degree

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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