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Document Services Manager Jobs (NOW HIRING)

K2services

Document Services Supervisor

Phoenix, AZ · On-site

Document Services Supervisor will perform oversight responsibilities for Opensity Solutions ... This position will work closely with the manager, who will serve as the liaison for all ...

ICANN

GDD Services Manager

Los Angeles, CA · On-site

ICANN's GDD Accounts and Services team is responsible for managing ICANN's relationships and ... Experience documenting requirements for a product or process. * Utilizes project management skills ...

ICANN

GDD Services Manager

Los Angeles, CA · On-site

ICANN's GDD Accounts and Services team is responsible for managing ICANN's relationships and ... Experience documenting requirements for a product or process. * Utilizes project management skills ...

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How much do document services manager jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for document services manager in the United States is $34.99, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $44.71 per hour, depending on experience, location, and employer.

What are Document Services Managers?

Document Services Managers oversee the creation, organization, distribution, and storage of documents within an organization. They ensure that all documentation processes comply with legal and regulatory requirements, and often manage teams responsible for document imaging, records management, and information retrieval. Their work is critical for maintaining efficient workflows, supporting compliance audits, and safeguarding sensitive or important company information.

What is the difference between Document Services Manager vs Document Control Specialist?

AspectDocument Services ManagerDocument Control Specialist
CredentialsTypically requires a bachelor’s degree in business, management, or related field; certifications like ISO or document management certifications are commonUsually holds a bachelor’s degree; certifications such as Certified Document Control Professional (CDCP) are advantageous
Work EnvironmentManages teams, oversees document workflows, and collaborates across departments in corporate or industrial settingsFocuses on maintaining document accuracy, version control, and compliance within project or quality management teams
Employer & Industry UsageUsed in industries like manufacturing, healthcare, and engineering firms for managing large document volumesCommon in construction, pharmaceuticals, and engineering for document accuracy and regulatory compliance

The Document Services Manager oversees the entire document management process, including team leadership and workflow optimization, while the Document Control Specialist focuses on maintaining document accuracy, version control, and compliance. Both roles require similar credentials but differ in scope and responsibilities within organizations.

What are the key skills and qualifications needed to thrive as a Document Services Manager, and why are they important?

To thrive as a Document Services Manager, you need expertise in document management systems, records retention policies, and a strong understanding of regulatory compliance, usually supported by a relevant degree or experience in information management. Familiarity with electronic document management systems (EDMS), OCR software, and certifications such as Certified Records Manager (CRM) are often required. Exceptional organizational skills, attention to detail, and effective leadership are vital soft skills for coordinating teams and managing high volumes of sensitive information. These skills ensure the secure, efficient, and compliant handling of organizational documents, reducing risk and improving productivity.

What are some common challenges faced by a Document Services Manager, and how can they be addressed?

Document Services Managers often encounter challenges such as managing high volumes of sensitive information, ensuring compliance with document retention policies, and adapting to evolving digital document management systems. Staying updated on regulatory requirements and implementing robust training for staff helps address compliance concerns. Collaboration with IT and legal teams is crucial for streamlining document workflows, maintaining security, and fostering a culture of continuous improvement within the document services team.
What cities are hiring for Document Services Manager jobs? Cities with the most Document Services Manager job openings:
What are the most commonly searched types of Document Services jobs? The most popular types of Document Services jobs are:
What states have the most Document Services Manager jobs? States with the most job openings for Document Services Manager jobs include:
Document Services Manager jobs near you
Infographic showing various Document Services Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $72,786 per year, or $35 per hour.

Document Services Supervisor

K2services

Phoenix, AZ • On-site

Full-time

Posted 22 days ago

Job description

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.


Document Services Supervisor will perform oversight responsibilities for Opensity Solutions personnel including overseeing the Document Processing activities, workflow, and ensuring shift coverage. The position will provide expert knowledge, technical support, and training, when necessary, to all direct reports and specialists. This position will work closely with the manager, who will serve as the liaison for all stakeholders using the services of the department.

Essential Job Responsibilities:

  • Provide direct supervision to the team and assist with performance management related duties

  • Coordinate coverage in the event of unplanned absences, scheduled time off, and overtime and escalate to the manager as needed, including notifying them of any operations related issues

  • Review customer-satisfaction survey results and reworks; provide timely feedback and monitor issues through to remediation; ensure team completes requisite trainings

  • Assist the manager in reviewing assigned jobs, researching job tickets, resolving grievances and issues raised by lawyers, paralegals, and other job requestors

  • Maintain up-to-date knowledge and a high level of technical proficiency with the automation, specialized applications, and upgrades troubleshoot document and/or technical inquiries

  • Onboard new team members and ensure all training is complete and mentor is assigned

  • Document and promote best practices

  • Help develop and maintain principal user profiles

  • Test and troubleshoot new applications and upgrade releases

  • Assist customers with questions or problems via email, telephone, or remote computer access. Provide support for customers in resolving document and other application problems referred by the IT Help Desk and customers

  • Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues

  • Serve as an ambassador of the services available from the department

Qualifications & Characteristics:

  • HS Diploma or equivalent, Associate's degree preferred, or equivalent experience

  • 3-5 years' experience in a supervisor role or process management, preferably in a law firm environment

  • Advanced knowledge of legal policies and procedures

  • Excellent written and verbal communication skills

  • Strong interpersonal skills

  • Ability to organize, prioritize, and coordinate multiple assignments

  • Maintain confidential information

  • Make objective, independent judgments

  • Ability to excel under pressure and provide quality work product

  • Clearly and effectively communicate with varying levels of people within the organization

  • Work productively and cooperatively with other employees

The Compensation range for this role is up to 35.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

#LI-MM1

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

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