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Dispute Management Jobs (NOW HIRING)

CNB

Payment Dispute Specialist

Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and internal service-level requirements. * Process provisional credits, final credits, debits, adjustments ...

CNB

Payment Dispute Specialist

Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and internal service-level requirements. * Process provisional credits, final credits, debits, adjustments ...

CNB

Payment Dispute Specialist

Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and internal service-level requirements. * Process provisional credits, final credits, debits, adjustments ...

CNB

Payment Dispute Specialist

Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and internal service-level requirements. * Process provisional credits, final credits, debits, adjustments ...

CNB

Payment Dispute Specialist

Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and internal service-level requirements. * Process provisional credits, final credits, debits, adjustments ...

CNB

Payment Dispute Specialist

Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and internal service-level requirements. * Process provisional credits, final credits, debits, adjustments ...

Jobtailor

NY · On-site

$124K - $166K/yr

Improve the customer experience during the dispute process * Manage departmental budget and overall FTE adherence * Collaborate with senior leadership to establish goals, objectives, and KPIs for the ...

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Dispute Management information

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$33.5K

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$83.5K

How much do dispute management jobs pay per year?

As of Sep 14, 2026, the average yearly pay for dispute management in the United States is $50,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is dispute management?

Dispute management refers to the process of handling conflicts or disagreements that arise between parties, often in the context of financial transactions, contracts, or business operations. This role involves investigating claims, communicating with involved parties, resolving discrepancies, and ensuring compliance with company policies and legal regulations. Effective dispute management helps organizations minimize financial losses, maintain customer satisfaction, and prevent legal complications. Professionals in this field typically work in finance, banking, or customer service industries.

What are common challenges faced in dispute management, and how can they be addressed?

Professionals in Dispute Management often encounter challenges such as handling high volumes of disputes, managing tight deadlines, and navigating complex regulations or contractual terms. Effective communication and strong organizational skills are crucial for prioritizing cases and ensuring timely resolutions. Building collaborative relationships with internal teams, such as customer service and legal departments, can also help address disputes more efficiently and promote positive outcomes for all parties involved.

What are the key skills and qualifications needed to thrive in dispute management, and why are they important?

To thrive as a Dispute Management Specialist, you need a strong understanding of financial processes, analytical skills, and experience with dispute resolution, often supported by a degree in finance, business, or a related field. Familiarity with ERP systems like SAP or Oracle, as well as knowledge of case management software, is typically required. Attention to detail, effective communication, and problem-solving abilities are crucial soft skills for managing complex cases and maintaining client relationships. These skills and qualities ensure timely resolution of disputes, minimize financial risk, and uphold customer satisfaction.

What is the difference between Dispute Management vs Customer Service Representative?

AspectDispute ManagementCustomer Service Representative
Required CredentialsRelevant certifications in conflict resolution, negotiation, or legal knowledgeHigh school diploma or equivalent; customer service training
Work EnvironmentOffice settings, call centers, or online platforms handling disputesCall centers, retail, or service environments assisting customers
Employer & Industry UsageFinancial services, e-commerce, telecom, and insurance sectorsRetail, hospitality, telecom, and service industries
Common Search & ComparisonDispute resolution, conflict management, complaint handlingCustomer support, client service, help desk

Dispute Management focuses on resolving conflicts, negotiating settlements, and handling complex issues often requiring specialized knowledge. Customer Service Representatives primarily assist customers with inquiries, complaints, and support. While both roles involve communication skills, Dispute Management requires more specialized training in conflict resolution and legal aspects, and typically deals with more complex issues within specific industries.

More about Dispute Management jobs

What states have the most Dispute Management jobs?

States with the most job openings for Dispute Management jobs include:

What are popular job titles for Dispute Management?

Popular job titles for Dispute Management:

Dispute Management jobs near you
Infographic showing various Dispute Management job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $50,996 per year, or $24.5 per hour.

Director, Payment Risk & Dispute Management

Oklahoma City, OK • On-site

Hertz
See more jobs at Hertzexternal

$140K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 198 frontline employees who took The Breakroom Quiz

Job description

A Day in the Life:

The Director of Payments Risk & Dispute Management is responsible for overseeing and managing all aspects of payment processing within the organization. This role involves ensuring the efficiency, accuracy, and security of payment transactions, as well as developing and implementing payment strategies to support the company’s financial goals on a global scale.

The starting salary is $140,000, commensurate with experience.

What You’ll Do:
  • Payment Operations & Strategy: Lead global payment processing operations, ensuring timely, accurate, secure transaction processing while developing and executing payment strategies that optimize performance, reduce costs, enhance customer experience, and support business growth
  • Risk, Compliance & Governance: Ensure compliance with applicable regulations and industry standards; develop and implement global payment policies; identify and mitigate payment-related risks, including fraud prevention and security controls
  • Payment Partnerships & Vendor Management: Manage relationships with credit card networks (e.g., Visa, Mastercard, American Express) and third-party payment providers (e.g., Stripe), including contract negotiations and ongoing partnership management
  • Technology & Innovation: Drive modernization and enhancement of payment platforms, ensuring seamless system integration while evaluating emerging payment technologies, digital payment methods, and automation opportunities to improve operational efficiency and customer experience
  • Customer Experience: Deliver a seamless, secure payment experience across customer touchpoints by reducing friction, improving payment success rates, and maintaining a strong focus on internal and external stakeholder satisfaction
  • Analytics & Reporting: Establish, monitor, and analyze key payment performance metrics; leverage data-driven insights to identify trends, optimize processes, support strategic decisions, and provide executive-level reporting on performance, risk, customer impact, operational efficiency, and strategic initiatives
  • Leadership & Team Development: Lead, mentor, and develop global payment teams, fostering a culture of accountability, continuous improvement, and high performance
  • Functional Expertise: Apply strong analytical, problem-solving, communication, leadership, and payment technology expertise to drive business results
What We’re Looking For:
  • Bachelor’s degree in Finance, Business Administration, or a related field required; Master’s degree or relevant certifications (e.g., CFA, CPA, Certified Treasury Professional) preferred
  • Minimum 10 years of payment processing experience, including at least 5 years in a leadership role
  • Proven ability to develop and execute strategies while adapting to evolving technologies, regulatory requirements, and business needs through sound judgment and critical thinking
  • Demonstrated success collaborating with and influencing diverse internal and external stakeholders across functions, locations, and organizational levels
  • Strong leadership skills with the ability to build, motivate, develop, and retain high-performing teams while fostering engagement and a positive culture in fast-paced environments
  • Ability to drive process and organizational change, operate independently, manage ambiguity, solve complex problems, and deliver results with a goal-oriented mindset
  • Excellent verbal and written communication skills, with the ability to influence others, drive accountability, and lead with confidence and courage
  • Strong organizational, prioritization, delegation, and time-management skills with a focus on achieving business objectives
What You’ll Get:
  • 40% off any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more
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