Dispute Management Jobs (NOW HIRING)

Description

LCCU is hiring!

Your Contribution: 

The Card Fraud & Dispute Analyst is responsible for analyzing and resolving card fraud and non-fraud disputes. This role involves investigating discrepancies, identifying patterns of fraud, and collaborating with internal and external stakeholders to mitigate risks and improve processes from beginning to end. Perform transactional behavior analysis, fraud dispute investigation, and work with processors to ensure effective and timely development and implementation of rules.

As a vital member of the LCCU team, your responsibilities include the following:

• Coordinate investigations into fraudulent use of credit and debit cards issued by the organization.
• Analyze loss trends and makes recommendations to prevent further loss.
• Gain exposure to understanding fraud activity and developing fraud prevention rules.
• Monitor transactions for signs of fraudulent activity.
• Analyze transaction data and trends to identify potential risk factors and fraudulent activity.
• Conduct thorough investigations into disputed card transactions and fraud cases.
• Contact members as needed as part of the information gathering and dispute investigation process.
• Monitor and report on key performance metrics related to fraud and disputes.
• Ensure research of daily reports and card problems related to members' accounts is completed and assist with inquiries, corrections, and changes.
• Stay updated on Visa rules, regulations, and compliance requirements.
• Interact with other departments and vendors in order to ensure optimal information exchange, fraud escalations and fraud loss accounting.
• Provide frontline support to cardholders, addressing debit/credit card inquiries, troubleshooting issues, and resolving disputes related to Visa card products and services in a timely and efficient manner.
• Support with the dispute resolution process for debit and credit cards, including signature chargebacks, PIN disputes, ATM disputes, retrieval requests, and fraud claims, by card regulations and industry best practices.

Requirements

Curious about joining our LCCU team? Here's what you'll need to bring along:

• Bachelor's degree in business administration, Finance, or related field preferred.
• 2 to 5 years of experience in card services, credit card operations, or financial services industry, with a focus on credit/debit card products fraud prevention.
• Credit Union experience preferred.
• Strong understanding of Visa rules, regulations, and compliance requirements including Reg E/Reg Z.
• Understanding of card network authorizations, fraud prevention systems, and rule setting.
• Proficiency in card processing systems and software, as well as dispute management platforms.
• Bilingual with proficiency in English and Spanish is a plus.
• Excellent analytical skills and attention to detail, with the ability to analyze data, identify trends, and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Physical requirements: Must be able to sit for extended periods of time, use the computer and telephone to complete work, and lift up to 30 pounds at times.

LCCU is the perfect fit for you if:

• You are motivated to learn and grow into the best version of your professional and personal self.
• Your core values resonate with pursuing meaningful results to make a positive difference in your community.
• You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.

What does LCCU have to offer you?

We provide a challenging and friendly work environment as well as a competitive salary and benefits package, including medical insurance plan, 401(k) plan (with a substantial company match), employer-paid life and disability plan, and generous paid time off to maintain a healthy work/life balance.

We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers. Don't wait! Come and experience the purpose that comes with being part of the movement towards a stronger, more inclusive community.

Apply Now!

To learn more about Latino Community Credit Union visit our webpage, www.latinoccu.org, and to view available opportunities, please visit the Careers section.

Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.