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Dispute Management Jobs (NOW HIRING)

Visa

Vice President, Dispute Processing

Bellevue, WA · Hybrid

$156K - $200K/yr

The talented engineers, analysts, and project managers, as well as the leadership team that ... The Vice President, Dispute Processing, will lead a development organization responsible for Visa ...

Visa

Vice President, Dispute Processing

Foster City, CA · On-site

$161K - $206K/yr

The talented engineers, analysts, and project managers, as well as the leadership team that ... The Vice President, Dispute Processing, will lead a development organization responsible for Visa ...

Visa

Vice President, Dispute Processing

Foster City, CA · Hybrid

$161K - $206K/yr

The talented engineers, analysts, and project managers, as well as the leadership team that ... The Vice President, Dispute Processing, will lead a development organization responsible for Visa ...

Capital One

Dispute Arbitrator

Riverwoods, IL · On-site

Dispute Arbitrator The Dispute Production Associate is responsible for analyzing and finalizing the ... Eligibility varies based on full or part-time status, exempt or non-exempt status, and management ...

Capital One

Dispute Arbitrator

Riverwoods, IL

Dispute Arbitrator The Dispute Production Associate is responsible for analyzing and finalizing the ... Eligibility varies based on full or part-time status, exempt or non-exempt status, and management ...

corpay

Fraud Dispute Analyst

Brentwood, TN · Hybrid

You will report directly to the Fraud Dispute Manager and regularly collaborate across the organization. How We Work As a Fraud Dispute Analyst, you will work in a hybrid environment. Corpay will set ...

Capital One

Dispute Arbitrator

Mclean, VA

Dispute Arbitrator The Dispute Production Associate is responsible for analyzing and finalizing the ... Eligibility varies based on full or part-time status, exempt or non-exempt status, and management ...

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Dispute Management information

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How much do dispute management jobs pay per year?

As of Jun 7, 2026, the average yearly pay for dispute management in the United States is $50,996.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is the difference between Dispute Management vs Customer Service Representative?

AspectDispute ManagementCustomer Service Representative
Required CredentialsRelevant certifications in conflict resolution, negotiation, or legal knowledgeHigh school diploma or equivalent; customer service training
Work EnvironmentOffice settings, call centers, or online platforms handling disputesCall centers, retail, or service environments assisting customers
Employer & Industry UsageFinancial services, e-commerce, telecom, and insurance sectorsRetail, hospitality, telecom, and service industries
Common Search & ComparisonDispute resolution, conflict management, complaint handlingCustomer support, client service, help desk

Dispute Management focuses on resolving conflicts, negotiating settlements, and handling complex issues often requiring specialized knowledge. Customer Service Representatives primarily assist customers with inquiries, complaints, and support. While both roles involve communication skills, Dispute Management requires more specialized training in conflict resolution and legal aspects, and typically deals with more complex issues within specific industries.

What is dispute management?

Dispute management refers to the process of handling conflicts or disagreements that arise between parties, often in the context of financial transactions, contracts, or business operations. This role involves investigating claims, communicating with involved parties, resolving discrepancies, and ensuring compliance with company policies and legal regulations. Effective dispute management helps organizations minimize financial losses, maintain customer satisfaction, and prevent legal complications. Professionals in this field typically work in finance, banking, or customer service industries.

What are some common challenges faced in a Dispute Management role, and how can they be addressed?

Professionals in Dispute Management often encounter challenges such as handling high volumes of disputes, managing tight deadlines, and navigating complex regulations or contractual terms. Effective communication and strong organizational skills are crucial for prioritizing cases and ensuring timely resolutions. Building collaborative relationships with internal teams, such as customer service and legal departments, can also help address disputes more efficiently and promote positive outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a Dispute Management Specialist, and why are they important?

To thrive as a Dispute Management Specialist, you need a strong understanding of financial processes, analytical skills, and experience with dispute resolution, often supported by a degree in finance, business, or a related field. Familiarity with ERP systems like SAP or Oracle, as well as knowledge of case management software, is typically required. Attention to detail, effective communication, and problem-solving abilities are crucial soft skills for managing complex cases and maintaining client relationships. These skills and qualities ensure timely resolution of disputes, minimize financial risk, and uphold customer satisfaction.
More about Dispute Management jobs
What states have the most Dispute Management jobs? States with the most job openings for Dispute Management jobs include:
What job categories do people searching Dispute Management jobs look for? The top searched job categories for Dispute Management jobs are:
Dispute Management jobs near you
Infographic showing various Dispute Management job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 97% Full Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,996 per year, or $24.5 per hour.

Customer Care & Dispute Specialist

Schindler Elevator Corporation

Atlanta, GA • On-site

$16.25 - $21.75/hr

Other

Medical, Dental, Vision, Retirement

Posted 14 days ago

Schindler rating

8.2

Company rating: 8.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

94th of 417 rated machine equipment manufacturers

Job description

Location: Atlanta, GA, United States 
Job ID: 88184 

We Elevate... Quality of urban life  

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Customer Care & Dispute Specialist
Your main responsibilities

OPEN TO CANDIDATES IN THE FOLLOWING AREAS:  Atlanta & Charlotte

Role Objective

The Customer Care and Dispute Specialist is the primary "problem solver" for all invoice discrepancies originating at the territory, site, or customer level. While the BSC Collections team manages the customer relationship and identifies non-payment, the Dispute Owner (Coordinator) takes full ownership of the internal investigation, tracking, and resolution of disputes to accelerate payment recovery. The primary goal is to investigate root causes within the site (Sales, Field Operations, Contract Management, Local Finance) and drive them to a resolution to ensure timely cash flow and minimize DSO (Days Sales Outstanding), as well as ensure customer satisfaction.

Essential Functions & Responsibilities

  • Case Ownership: Receive flagged invoices (via E-mail, HighRadius, or ESM) from the BSC Collections / Collection team. Conduct deep-dive investigations into root causes such as pricing errors, incorrect bill-to details, services not performed, or missing documentation, etc. Owning the dispute end to end process.
  • Dispute Management & Root Cause Analysis: Investigate customer complaints by analyzing evidence (contracts, proof of service). Monitor and manage the dispute portfolio for the specific territory, site, or customer. Ensure every dispute has a clear action plan and an assigned "Dispute Resolver."
  • Cross-Functional Collaboration: with Field Operations, Sales, Contract Management, Fulfillment and Local Finance to gather necessary evidence to approve or reject customer claims, or to agree on timely resolution when it comes to commercial or technical issues, where the FO (Field Operations) is accountable for.
  • Collections Partnership: Provide regular, high-quality updates to the BSC Collections / Collection team so they can accurately inform customers. Execute the issuance of credit memos / SRM credit memos, debit notes, or invoice corrections within authorized limits. Ensure "valid" disputes are resolved and "invalid" disputes are documented with evidence for the Collections team to reject the dispute.
  • Stakeholder Engagement & Cadence: Lead regular touchpoint meetings and calls with internal stakeholders to drive accountability. Maintain a consistent communication flow to ensure no dispute remains stagnant.
  • Process Improvement: Identify recurring issues (e.g., frequent billing inaccuracies) and propose solutions to prevent future disputes. Highlight high-priority customers and aging disputes to ensure they are addressed promptly.
  • Performance Reporting: Prepare and present periodic reports (KPIs) and slide decks outlining dispute aging, resolution trends, and bottlenecks. Report findings to site leadership and the Global Finance team.
 
What you bring

Required Qualifications & Skills

  • Experience: 2-5 years in Accounts Receivable, Customer Service, or a site-based operational role.
  • Education: Bachelors degree preferred
  • Communication: Strong interpersonal skills with the ability to influence local stakeholders who may not prioritize administrative tasks.
  • Problem-Solving: A "detective" mindset-the ability to dig through ERP data and physical documentation to find the source of an error.
  • Systems Proficiency: Experience with ERP and Accounts Receivables systems (SAP, HighRadius), strong MS Excel skills (VLOOKUPs, Pivot Tables) and MS PowerPoint skills.
  • Travel: 20-25% travel required, as needed
 
What's in it for you?
  • Fully vested 401k match, up to 7% of total eligible compensation.
  • Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
  • 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
  • Tuition Reimbursement - Eligible after 6 months of service.
  • Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
  • A wide range of development opportunities to boost your professional and leadership growth.
 
We Elevate... Your Career  

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
 

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values: 

  • Safety: Uphold the highest safety standards for all.
  • Integrity and Trust: Foster honest, ethical relationships.
  • Create Value for the Customer: Deliver innovative, reliable solutions.
  • Quality: Ensure excellence in every product and service.
  • Commitment to People Development: Nurture our people, they are the heart of our success.
 

Discover more on our career website.

 

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

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