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Credit Dispute Jobs (NOW HIRING)

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

Accurately and efficiently review and process Credit, Debit, and ATM card transaction dispute ... claims/chargebacks. * Conduct reasonable and logical investigation to resolve card transation ...

Capital One

Dispute Arbitrator

Riverwoods, IL · On-site

Dispute Arbitrator The Dispute Production Associate is responsible for analyzing and finalizing the ... At least 2 years of experience in credit card disputes processing, investigations or analytics ...

Capital One

Dispute Arbitrator

Riverwoods, IL

Dispute Arbitrator The Dispute Production Associate is responsible for analyzing and finalizing the ... At least 2 years of experience in credit card disputes processing, investigations or analytics ...

Capital One

Dispute Arbitrator

Mclean, VA

Dispute Arbitrator The Dispute Production Associate is responsible for analyzing and finalizing the ... At least 2 years of experience in credit card disputes processing, investigations or analytics ...

xAI

Dispute Analyst - X Payments

Bastrop, TX · On-site

You'll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA ... Monitor dispute aging and ensure deadlines are met for all required actions, including filings ...

xAI

Dispute Analyst - X Payments

Bastrop, TX

You'll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA ... Monitor dispute aging and ensure deadlines are met for all required actions, including filings ...

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How much do credit dispute jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for credit dispute in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Dispute Specialist, and why are they important?

To thrive as a Credit Dispute Specialist, you need a strong understanding of credit reporting laws (like FCRA), attention to detail, and analytical skills, often supported by experience in finance or customer service. Familiarity with dispute management platforms, credit bureau systems, and CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are essential soft skills for effectively resolving customer concerns. These skills ensure accurate dispute resolution, regulatory compliance, and high levels of customer satisfaction.

What is the difference between Credit Dispute vs Credit Analyst?

AspectCredit DisputeCredit Analyst
Required CredentialsTypically no formal certification, but knowledge of credit laws helpsOften requires a degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentPrimarily office-based, handling customer disputes and credit reportsOffice setting, analyzing credit data and financial statements
Employer & Industry UsageUsed by credit bureaus, debt collectors, and financial institutionsEmployed by banks, lending companies, and financial firms

While both roles involve credit information, a Credit Dispute specialist focuses on resolving credit report inaccuracies and customer disputes, whereas a Credit Analyst assesses creditworthiness for lending decisions. Understanding these differences helps job seekers target the right roles in the credit industry.

What are credit dispute specialists?

Credit dispute specialists are professionals who help individuals or organizations resolve errors or inaccuracies found on credit reports. They review credit reports, gather supporting documentation, and communicate with credit bureaus and creditors to dispute incorrect or fraudulent information. Their goal is to ensure that credit reports are accurate, which can positively impact a person's credit score and financial opportunities. Credit dispute specialists may work for credit repair companies, law firms, or as independent consultants.

What are some common challenges faced by professionals working in credit dispute roles, and how can they be managed?

Professionals in credit dispute roles often encounter challenges such as managing high volumes of cases, navigating complex regulations like the Fair Credit Reporting Act, and communicating effectively with both customers and credit bureaus. Balancing accuracy with efficiency is essential, as errors can impact customers' credit histories. To manage these challenges, it's helpful to stay organized, keep up-to-date with regulatory changes, and develop strong communication and problem-solving skills. Collaborating closely with compliance teams and using specialized dispute management software can also streamline the workflow.
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What states have the most Credit Dispute jobs? States with the most job openings for Credit Dispute jobs include:
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Credit Dispute jobs near you
Correspondence & Disputes Specialist III- Credit Disputes

Correspondence & Disputes Specialist III- Credit Disputes

Newrez LLC

Coppell, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Newrez rating

5.7

Company rating: 5.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
POSITION SUMMARY
The Correspondence & Disputes Specialist III - Credit Corrections is responsible for managing all indirect credit bureau disputes submitted by homeowners. This includes processing Automated Credit Dispute Verifications (ACDVs) and Automated Universal Dataforms (AUDs), which are received electronically from the credit bureaus and must be researched, resolved, and responded to in accordance with established guidelines.
This role requires conducting thorough daily investigations of indirect disputes and submitting accurate, timely electronic responses to the credit bureaus. The ideal candidate will possess a strong working knowledge of core operational areas-such as payment processing, escrow, loan boarding, and related functions-and will be able to collaborate effectively with those departments to resolve issues impacting loan-level credit reporting.
Additionally, the position requires ongoing learning and compliance with relevant regulations, including the Fair Credit Reporting Act (FCRA), as well as internal policies and procedures related to fraud, identity theft, and credit reporting integrity.
DESCRIPTION
Essential Functions, Duties, and Responsibilities
  • Investigate credit reporting disputes by analyzing our records in comparison to the industry standards (Metro 2® Format) for Credit Reporting, in addition to Shellpoint's own company policies for accurate credit reporting.
  • Research issues to identify root causes and be able to execute a plan of action for resolution.
  • Ensure the necessary actions/corrections are made to the account, to resolve disputes and complaints which will include working with other business units.
  • Daily and timely processing of Automated Credit Dispute Verifications (ACDVs) using the web-based Metro 2 compliant, automated system, including ID Theft/Fraud ACDVs.
  • Review Block Notifications, research loan to determine validity of claim, and submit Block Notification Rescission requests as needed.
  • Submit updates to the credit reporting agencies as needed to remedy any inaccuracies.
  • Report on possible systematic/technical issues to the Manager to ensure the credit reporting process is compliant with the Metro 2 Format.
  • Ensure the necessary actions/corrections are made to the account to resolve disputes and complaints.
  • Ability to effectively and accurately convey information to others.
  • Performs related duties as assigned by management.

Qualifications and Education Requirements
  • High School Diploma required; college degree preferred.
  • 4+ years of Mortgage Servicing and Credit Reporting Experience.
  • Working knowledge of the Credit Reporting Resource Guide Metro 2 format is required.
  • Experience with credit reporting and FCRA is preferred.
  • Experience with e-Oscar is preferred.
  • Mortgage and Consumer finance experience preferred.
  • Mortgage Servicing systems is preferred.

Skills, Abilities, and Knowledge
  • Must be extremely detail oriented, inquisitive, and have a passion for investigating and problem solving.
  • Intermediate knowledge of MS Word, MS Excel.
  • Excellent work ethic and deadline driven.
  • Follow-up skills and a keen sense of accountability.
  • Ability to multi-task as well as quickly adapt to changing work assignments.
  • Math and analytical skills needed.

Work Environment and Physical Requirements
  • Working on-site at assigned office location.
  • Regular and punctual attendance adhering to schedule established by leadership.
  • Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
  • Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
  • Sedentary work in a stationary position at a cubicle for prolonged periods of time.
  • Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
  • Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.
Additional Information:
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
  • Medical, dental, and vision insurance
  • Health Savings Account with employer contribution
  • 401(k) Retirement plan with employer match
  • Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  • Adoption Assistance
  • Tuition & Certification reimbursement
  • Employee Mortgage Loan Program
  • The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.
  • 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
  • Matching Gifts Program - dollar-for-dollar up to $1,000
  • Access to grants, nonprofit resources, and volunteer opportunities
  • More than $6,000,000 donated since 2020
  • 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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