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Credit Dispute Jobs (NOW HIRING)

Compose.ly

Credit Repair Conversion Writer

$30 - $35/hr

The company helps users identify potential problems in their credit reports and navigate the dispute process without relying on expensive traditional credit repair services. As the company grows, its ...

Camdennational

Payment Dispute Specialist

Berlin, NH · On-site

Process provisional credits, final credits, debits, adjustments, recoveries, and related account ... Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ...

SCCU

Dispute Analyst I

Melbourne, FL · Hybrid

$46K - $48K/yr

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951 ... As the Dispute Analyst I at our Melbourne Headquarters, you will assist in the end-to-end review ...

Camdennational

Payment Dispute Specialist

Gardiner, ME · On-site

Process provisional credits, final credits, debits, adjustments, recoveries, and related account ... Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ...

Camdennational

Payment Dispute Specialist

Camden, ME · On-site

Process provisional credits, final credits, debits, adjustments, recoveries, and related account ... Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ...

Camdennational

Payment Dispute Specialist

Portland, ME · On-site

Process provisional credits, final credits, debits, adjustments, recoveries, and related account ... Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ...

Camdennational

Payment Dispute Specialist

Auburn, ME · On-site

Process provisional credits, final credits, debits, adjustments, recoveries, and related account ... Utilize dispute management, card processing, and fraud monitoring systems to accurately manage ...

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Credit Dispute information

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How much do credit dispute jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for credit dispute in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a credit dispute specialist?

Credit dispute specialists are professionals who help individuals or organizations resolve errors or inaccuracies found on credit reports. They review credit reports, gather supporting documentation, and communicate with credit bureaus and creditors to dispute incorrect or fraudulent information. Their goal is to ensure that credit reports are accurate, which can positively impact a person's credit score and financial opportunities. Credit dispute specialists may work for credit repair companies, law firms, or as independent consultants.

What are some common challenges faced by professionals working in credit dispute roles, and how can they be managed?

Professionals in credit dispute roles often encounter challenges such as managing high volumes of cases, navigating complex regulations like the Fair Credit Reporting Act, and communicating effectively with both customers and credit bureaus. Balancing accuracy with efficiency is essential, as errors can impact customers' credit histories. To manage these challenges, it's helpful to stay organized, keep up-to-date with regulatory changes, and develop strong communication and problem-solving skills. Collaborating closely with compliance teams and using specialized dispute management software can also streamline the workflow.

What are the key skills and qualifications needed to thrive as a credit dispute specialist, and why are they important?

To thrive as a Credit Dispute Specialist, you need a strong understanding of credit reporting laws (like FCRA), attention to detail, and analytical skills, often supported by experience in finance or customer service. Familiarity with dispute management platforms, credit bureau systems, and CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are essential soft skills for effectively resolving customer concerns. These skills ensure accurate dispute resolution, regulatory compliance, and high levels of customer satisfaction.

What is the difference between Credit Dispute vs Credit Analyst?

AspectCredit DisputeCredit Analyst
Required CredentialsTypically no formal certification, but knowledge of credit laws helpsOften requires a degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentPrimarily office-based, handling customer disputes and credit reportsOffice setting, analyzing credit data and financial statements
Employer & Industry UsageUsed by credit bureaus, debt collectors, and financial institutionsEmployed by banks, lending companies, and financial firms

While both roles involve credit information, a Credit Dispute specialist focuses on resolving credit report inaccuracies and customer disputes, whereas a Credit Analyst assesses creditworthiness for lending decisions. Understanding these differences helps job seekers target the right roles in the credit industry.

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Credit Dispute jobs near you
Infographic showing various Credit Dispute job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 81% Full Time, and 18% Part Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.

Assistant Manager, Dispute Resolution

San Diego, CA • On-site

California Coast Credit
See more jobs at California Coast Creditexternal

$76K - $95K/yr

Full-time

Posted 17 days ago

Key responsibilities

  • Manage daily operations and administration activities of the Card Resolution staff according to established procedures and timeframes.

  • Provide detailed analysis of dispute case management and recommend procedural changes to improve processes.

  • Ensure chargeback rights are exercised and deadlines are met to minimize credit union liability.

Job description

JOB Objective:

This position is accountable for managing the card dispute process. Ensures chargebacks, and all department processes are in compliance with policies, procedures, and regulations. Subject Matter Expert in chargebacks and card disputes. Stays current with new developments in the fraud and loss prevention field, and responsible for monitoring, analyzing, and making recommendations/implementing solutions to mitigate card fraud and losses.


Supervisory responsibilities: 

This position reports directly to the Manager of Fraud and Dispute Resolution

Direct

  • Dispute Resolution Staff


NATURE & SCOPE:

 

  • Manage daily operation and administration activities of the Card Resolution staff according to established procedures and timeframes.
  • Provide detailed analysis of dispute case management. Technical aptitude for analysis and problem solving as related to all financial products offered.
  • Ensures member experience is in the forefront when determining fraud mitigation strategies and when interacting with members.
  • Collaborates with other credit union departments and vendors to resolve issues quickly and proactively develops internal procedures.
  • Reviews and recommends changes to card neural network strategies, including real time P2P, Signature and PIN transactions.
  • Acts as the credit union subject matter expert on disputes. Recommends responses and procedural changes to audit findings.
  • Reviews, researches and approves monthly invoices within approval limits.
  • Ensures department monthly reports are prepared and submitted timely.
  • Ensures that appropriate chargeback rights are exercised and deadlines are met to minimize credit union liability. To include Representments, Pre-Arbitration, and Arbitration.
  • Conducts regular staff meetings to ensure the team is delivering a great member experience, enhance teamwork, share information, improve productivity and maintain proper security and operations.
  • Ensures development of staff by providing mentoring, effective training/cross training, observations, feedback/counseling, timely and fair performance appraisals, and effectively motivating employees. Makes recommendations for employee performance improvement plans and disciplinary action.
  • Interviews potential new hires and/or promotion of existing employees.
  • Recommends and implements efficiencies and cost saving ideas.
  • Ensures correspondence is professional, accurate and timely.
  • Ensures applicable general ledger accounts are balanced monthly.
  • Establishes positive employer-employee relationships, and promotes a high level of employee morale, trust, and integrity.
  • Assists with growth of the credit union, implementing policies and procedures and embracing the credit union’s Mission, Vision, and Values.
  • Plans, documents and reviews disaster recovery strategies for critical processes/functions assigned to the Dispute Resolution area.
  • Performs other duties as assigned.


Education, skills, & abilities:

The Eight Superpowers

  1. Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
  2. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
  3. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
  4. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
  1. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
  2. Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
  3. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success.
  4. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.


Other Education, Skills, and Abilities

  • Two years in a supervisory/management position performing the full range of supervisory duties and card dispute and fraud related functions is required. Strong working knowledge of dispute processing/resolution including chargeback processing, card network routing required. Bachelor’s degree is preferred or 5 years equivalent financial industry experience.
  • In depth knowledge of applicable laws and regulations as they relate to Mastercard, Regulation E, Regulation CC, and Regulation Z.
  • Strong knowledge of Mastercard processing including chargebacks and the arbitration process.
  • Ability to follow posted work procedures, interact effectively with all levels of staff and accept direction and constructive feedback from a manager.
  • Strong organizational skills, attention to detail, and the ability to handle multiple projects simultaneously. Possess strong written and verbal communication skills, strong problem solving and analytical skills.
  • Good understanding and technical knowledge of electronic services.
  • Ability to exercise discretion and independent decision-making within the scope of card dispute operations and practices.


 

MAJOR ACCOUNTABILITIES:


  • Manages credit union card chargeback and dispute process; develops mitigation strategies to reduce loss exposure in multiple payment channels.


  • Manages daily operation and administration activities of the card dispute area according to established procedures and timeframes.


  • Ensures development of staff by providing mentoring, effective training/cross training, observations, feedback/counseling, timely and fair performance appraisals, and effectively motivating employees. Makes recommendations for employee performance improvement plans and disciplinary action.


  • Analyzes payment data and stays abreast of industry trends and provides appropriate reporting to management.


  • Provide key performance indictor reports.


  • Excellent ability to communicate, both verbally and in writing.


PHYSICAL REQUIREMENTS:

 

  • Ability to tolerate periods of continuous sitting. Ability to lift up to 10 – 15 lbs.

 

ENVIRONMENTAL CONDITIONS:

 

  • Work is primarily performed within a cubicle office setting. Subject to standard background noise found in an office environment.


Note: Staff is expected to perform various tasks, projects and administrative duties as assigned.

Management reserves the right to assign or change duties and tasks to this position at their discretion.


Salary Range (annual)

$76,476.1920 - $95,595.2400