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Dispatch Track Jobs (NOW HIRING)

Dollar General

FLEET MANAGER I

Bowling Green, KY

Uses the driver management tool to dispatch, track, and report results. 50% * Partners with Sr Transportation Manager, to develop and execute a strategic plan to support P&L, expense maintenance and ...

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How much do dispatch track jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for dispatch track in the United States is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $33.17 per hour, depending on experience, location, and employer.

What is a Dispatch Track job?

A Dispatch Track job typically involves monitoring, coordinating, and optimizing the movement of goods, vehicles, or personnel in real time. Responsibilities may include tracking deliveries, communicating with drivers, updating customers on shipment statuses, and resolving logistical issues. Dispatch Track professionals use tracking software to ensure efficiency, minimize delays, and improve overall fleet performance. This role is crucial in industries like transportation, logistics, and supply chain management. Strong organizational and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Dispatch Track position, and why are they important?

To excel as a Dispatch Track specialist, you need strong organizational skills, attention to detail, and a solid understanding of logistics or supply chain operations, often backed by relevant experience or vocational training. Familiarity with dispatch management software, GPS tracking systems, and multi-line phone systems is typically required. Excellent communication, problem-solving, and multitasking skills help you effectively coordinate drivers and resolve delivery issues. These abilities are vital to ensure timely deliveries, customer satisfaction, and smooth day-to-day transportation operations.

What are the common challenges faced by a Dispatch Track specialist and how is support provided?

Dispatch Track specialists often encounter challenges such as last-minute route changes, unexpected traffic delays, and managing multiple delivery schedules simultaneously. To address these, most organizations provide robust dispatch software, real-time GPS updates, and a supportive team environment that encourages communication and quick problem-solving. You’ll typically work closely with drivers, warehouse staff, and customer service representatives to resolve issues as they arise. Many companies also offer ongoing training and mentorship to help you become more effective in managing logistical hurdles and improving operational efficiency.

More about Dispatch Track jobs
What cities are hiring for Dispatch Track jobs? Cities with the most Dispatch Track job openings:
What are the most commonly searched types of Dispatch Track jobs? The most popular types of Dispatch Track jobs are:
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Dispatch Track jobs near you
Infographic showing various Dispatch Track job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,151 per year, or $24.1 per hour.
Final Mile Site Operations Analyst (EM7172)

Final Mile Site Operations Analyst (EM7172)

Samsung SDS America

Hazleton, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Samsung SDS America rating

7.0

Company rating: 7.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

138th of 210 rated it services

Job description

Why join Samsung SDS?

The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last-mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem-solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers.

Responsibilities

1. Delivery Operations Management:

  • Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities.
  • Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency.
  • Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value-Added Service Layers.
  • Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities.
  • Validate third-party partners’ adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues.
  • Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers.

2. Driver Management:

  • Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps.
  • Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements.
  • Evaluate capacity needs based on forecasted volume to optimize resource allocation.

3. Customer Service:

  • Respond promptly to customer inquiries and resolve delivery-related issues with professionalism.
  • Proactively identify and address customer concerns to enhance satisfaction.
  • Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance.

4. Technology & Innovation:

  • Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience.
  • Stay informed about industry trends and best practices in last-mile delivery.

5. Budget Management:

  • Identify and implement cost-saving measures to optimize operational expenses.

6. Team Leadership:

  • Lead, motivate, and develop a high-performing delivery team to achieve organizational goals.
  • Foster a collaborative and positive work environment that encourages innovation and excellence.

Job Duties

  • Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs.
  • Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency.
  • Support programs and initiatives like Pre-Screen, Open Box Inspection, Dispatch Track Workflows, and Customer Value-Added Service Layers.
  • Conduct regular ride-alongs to audit driver execution and identify on-route improvement opportunities.
  • Validate third-party partners’ adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues.
  • Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third-party providers.
  • Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps.
  • Ensure driver compliance with pre-delivery, delivery, and post-delivery process requirements.
  • Evaluate capacity needs based on forecasted volume to optimize resource allocation.
  • Respond promptly to customer inquiries and resolve delivery-related issues with professionalism.
  • Proactively identify and address customer concerns to enhance satisfaction.
  • Build and maintain strong relationships with cross-functional teams, including customer service, operations, returns, and quality assurance.
  • Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience.
  • Stay informed about industry trends and best practices in last-mile delivery.
  • Identify and implement cost-saving measures to optimize operational expenses.
  • Lead, motivate, and develop a high-performing delivery team to achieve organizational goals.
  • Foster a collaborative and positive work environment that encourages innovation and excellence

Skills:

  • Leadership and Team Management
  • Communication and Interpersonal Skills
  • Problem-Solving and Analytical Skills
  • Customer Service Orientation
  • Organizational and Planning Skills
  • Data Analysis and Reporting
  • Technology Savvy
  • Time Management

Requirements

Requirements/Qualifications

  • Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. High School Degree is required.
  • 5+ years of experience in logistics or transportation, with a focus on last-mile delivery.
  • Proven experience managing and supervising delivery teams.
  • Strong analytical and problem-solving skills with the ability to interpret data and drive improvements.
  • Excellent communication, interpersonal, and customer service skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with Transportation Management Systems (TMS) and route optimization software is a plus.
    • Ability to travel up to 10% in U.S.
  • Work Location: 705 S. Church St #301, Hazleton, PA 18201 (Onsite)
  • Work Hours: 6:00 am-3:00 pm

Physical Demands:

  • The position requires the ability to talk and hear while performing the duties of this job.
  • The position requires the ability to stand, walk, and use hands to handle or feel, and reach with hands and arms.
  • The position requires dexterity to write and use computer keyboard and mouse.
  • The position requires multitasking and solving complex issues, occasionally in a fast-paced environment.
  • This position requires the ability to occasionally lift products, materials and supplies, up to 50 pounds.

Benefits

Benefits & Perks

We believe that when you thrive, we all succeed. That’s why our benefits are built to support your health, well-being, career growth, and life outside of work.

  • Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.
  • 401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
  • Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses.
  • Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug.
  • Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life’s biggest moments.
  • Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage.
  • Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power.
  • Wellness Programs From fitness incentives to mental health support, we’ve got your well-being covered.
  • Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career.
  • Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication.
  • Subsidized Lunch Support Savor your meals with our support.
  • ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life.

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

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