Vaughan, ON · On-site
CA$100K - CA$115K/yr
Job Summary Dispatch & Technical Support Manager Magnus HRS $90,000 - $95,000 + 10% bonus Full-time ... A track record of process improvement and standardization. · Clear communication and sound ...
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Vaughan, ON · On-site
CA$100K - CA$115K/yr
Job Summary Dispatch & Technical Support Manager Magnus HRS $90,000 - $95,000 + 10% bonus Full-time ... A track record of process improvement and standardization. · Clear communication and sound ...
Guelph, ON · On-site
CA$60K - CA$75K/yr
Dispatch & Shop Supervisor Department Operations Salary $60,000 - $75,000 Position Summary The ... Track tools and support accountability for company tools and equipment. * Coordinate equipment ...
New
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Guelph, ON · On-site
CA$60K - CA$75K/yr
Dispatch & Shop Supervisor Department Operations Salary $60,000 - $75,000 Position Summary The ... Track tools and support accountability for company tools and equipment. * Coordinate equipment ...
New
Track shipments using GPS, ELD, and transportation management systems (TMS). * Monitor load progress from dispatch through final delivery. * Proactively identify and address delays or service issues.
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Track shipments using GPS, ELD, and transportation management systems (TMS). * Monitor load progress from dispatch through final delivery. * Proactively identify and address delays or service issues.
Brampton, ON · Hybrid
... track. We provide the kind of paid trainingand opportunities that long-term careers are built on ... Main Responsibilities Truck Dispatch Ensure moves to trucks are assigned accordingly Oversee ...
Brampton, ON · Hybrid
... track. We provide the kind of paid trainingand opportunities that long-term careers are built on ... Main Responsibilities Truck Dispatch Ensure moves to trucks are assigned accordingly Oversee ...
Brampton, ON · Hybrid
... track. We provide the kind of paid trainingand opportunities that long-term careers are built on ... Main Responsibilities Truck Dispatch Ensure moves to trucks are assigned accordingly Oversee ...
Brampton, ON · Hybrid
... track. We provide the kind of paid trainingand opportunities that long-term careers are built on ... Main Responsibilities Truck Dispatch Ensure moves to trucks are assigned accordingly Oversee ...
Track driver progress using Samsara GPS and other dispatch tools. * Verify pickups, deliveries, swaps, removals, and live loads are completed according to schedule. * Identify delays, route ...
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Track driver progress using Samsara GPS and other dispatch tools. * Verify pickups, deliveries, swaps, removals, and live loads are completed according to schedule. * Identify delays, route ...
CA$25/hr
What You'll Do • Dispatch and coordinate drivers throughout the day • Manage route schedules and assignments • Track route completion and driver status • Communicate service changes and ...
CA$25/hr
What You'll Do • Dispatch and coordinate drivers throughout the day • Manage route schedules and assignments • Track route completion and driver status • Communicate service changes and ...
Cornwall, ON · Hybrid
$19 - $22/hr
... daily dispatch operations to ensure timely delivery of shipments. * Communicate effectively with drivers to provide instructions and updates. * Utilize transportation management systems to track ...
Cornwall, ON · Hybrid
$19 - $22/hr
... daily dispatch operations to ensure timely delivery of shipments. * Communicate effectively with drivers to provide instructions and updates. * Utilize transportation management systems to track ...
Dispatch & Route Scheduling: Coordinate, schedule, and dispatch field technicians to routine ... Open, update, track, and close service tickets accurately in the system, ensuring all technician ...
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Dispatch & Route Scheduling: Coordinate, schedule, and dispatch field technicians to routine ... Open, update, track, and close service tickets accurately in the system, ensuring all technician ...
CA$25 - CA$26/hr
... dispatch of vehicles to ensure timely and efficient deliveries - Stay in constant communication ... and from customers - Monitor and track the location of drivers and cargo at all times ...
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CA$25 - CA$26/hr
... dispatch of vehicles to ensure timely and efficient deliveries - Stay in constant communication ... and from customers - Monitor and track the location of drivers and cargo at all times ...
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Caledon, ON · On-site
CA$880 - CA$1.2K/wk
Track orders and monitor job progress * Perform accurate data entry for dispatch records * Resolve issues and address customer or technician concerns promptly * Prepare reports related to dispatch ...
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Caledon, ON · On-site
CA$880 - CA$1.2K/wk
Track orders and monitor job progress * Perform accurate data entry for dispatch records * Resolve issues and address customer or technician concerns promptly * Prepare reports related to dispatch ...
Ensure accurate job documentation, order entry, and system updates (e.g., AMCS, dispatch tools) * Track container inventory and coordinate asset deployment across yards * Escalate service or capacity ...
Ensure accurate job documentation, order entry, and system updates (e.g., AMCS, dispatch tools) * Track container inventory and coordinate asset deployment across yards * Escalate service or capacity ...
Track lumpers hours and review requirements * Monitor driver performance and report finding to ... Computer skills - accuracy, MS products, TruckMate, web-based programs * 3-5 years of dispatch ...
Track lumpers hours and review requirements * Monitor driver performance and report finding to ... Computer skills - accuracy, MS products, TruckMate, web-based programs * 3-5 years of dispatch ...
Woodstock, ON · On-site
Track lumpers hours and review requirements * Monitor driver performance and report finding to ... Computer skills - accuracy, MS products, TruckMate, web-based programs * 3-5 years of dispatch ...
Woodstock, ON · On-site
Track lumpers hours and review requirements * Monitor driver performance and report finding to ... Computer skills - accuracy, MS products, TruckMate, web-based programs * 3-5 years of dispatch ...
CA$123K/yr
Job Summary We are seeking a Mine Operations Dispatcher to join our team. Reporting to the Mine ... Self-motivated with track record of successfully working independently. * Manage competing ...
CA$123K/yr
Job Summary We are seeking a Mine Operations Dispatcher to join our team. Reporting to the Mine ... Self-motivated with track record of successfully working independently. * Manage competing ...
... dispatch including, but not limited to effective management for optimum performance in the following categories: * Track expedited freight, including Amazon, FED EX and TJ Max. Scrub sheets to ensure ...
... dispatch including, but not limited to effective management for optimum performance in the following categories: * Track expedited freight, including Amazon, FED EX and TJ Max. Scrub sheets to ensure ...
Support Central Dispatch in executing and coordinating freight movement across the network to ... Track shipments and assist customers after hours when Customer Service is closed. * Work ...
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Support Central Dispatch in executing and coordinating freight movement across the network to ... Track shipments and assist customers after hours when Customer Service is closed. * Work ...
Support Central Dispatch in executing and coordinating freight movement across the network to ... Track shipments and assist customers after hours when Customer Service is closed. * Work ...
Quick apply
Support Central Dispatch in executing and coordinating freight movement across the network to ... Track shipments and assist customers after hours when Customer Service is closed. * Work ...
Oba, ON · On-site
Track Maintainer/Truck Driver At CN, we are committed to our pursuit of excellence. We take pride ... Communicating effectively with dispatchers, supervisor and clients * Performing pre-trip and post ...
Oba, ON · On-site
Track Maintainer/Truck Driver At CN, we are committed to our pursuit of excellence. We take pride ... Communicating effectively with dispatchers, supervisor and clients * Performing pre-trip and post ...
Oba, ON · On-site
Track Maintainer/Truck Driver At CN, we are committed to our pursuit of excellence. We take pride ... Communicating effectively with dispatchers, supervisor and clients * Performing pre-trip and post ...
Oba, ON · On-site
Track Maintainer/Truck Driver At CN, we are committed to our pursuit of excellence. We take pride ... Communicating effectively with dispatchers, supervisor and clients * Performing pre-trip and post ...
$10.34 - $14.66
8% of jobs
$15.93 is the 25th percentile. Wages below this are outliers.
$14.66 - $18.99
57% of jobs
$22.63 is the 75th percentile. Wages above this are outliers.
$18.99 - $23.32
12% of jobs
$23.32 - $27.64
8% of jobs
$27.64 - $31.97
5% of jobs
$31.97 - $36.30
2% of jobs
$36.30 - $40.63
2% of jobs
$40.63 - $44.95
1% of jobs
$44.95 - $49.28
2% of jobs
$49.28 - $53.61
1% of jobs
$53.61 - $57.93
1% of jobs
$10
$24
$57
A Dispatch Track job typically involves monitoring, coordinating, and optimizing the movement of goods, vehicles, or personnel in real time. Responsibilities may include tracking deliveries, communicating with drivers, updating customers on shipment statuses, and resolving logistical issues. Dispatch Track professionals use tracking software to ensure efficiency, minimize delays, and improve overall fleet performance. This role is crucial in industries like transportation, logistics, and supply chain management. Strong organizational and communication skills are essential for success in this position.
To excel as a Dispatch Track specialist, you need strong organizational skills, attention to detail, and a solid understanding of logistics or supply chain operations, often backed by relevant experience or vocational training. Familiarity with dispatch management software, GPS tracking systems, and multi-line phone systems is typically required. Excellent communication, problem-solving, and multitasking skills help you effectively coordinate drivers and resolve delivery issues. These abilities are vital to ensure timely deliveries, customer satisfaction, and smooth day-to-day transportation operations.
Dispatch Track specialists often encounter challenges such as last-minute route changes, unexpected traffic delays, and managing multiple delivery schedules simultaneously. To address these, most organizations provide robust dispatch software, real-time GPS updates, and a supportive team environment that encourages communication and quick problem-solving. You’ll typically work closely with drivers, warehouse staff, and customer service representatives to resolve issues as they arise. Many companies also offer ongoing training and mentorship to help you become more effective in managing logistical hurdles and improving operational efficiency.
For Dispatch Track jobs in Ontario, the most frequently searched job titles are:
The top searched job categories for Dispatch Track jobs in Ontario are:
CA$100K - CA$115K/yr
Full-time
Posted 23 days ago
Job Summary
Dispatch & Technical Support Manager
Magnus HRS
$90,000 - $95,000 + 10% bonus
Full-time
In-Office | Kleinburg, ON, Canada
ABOUT THE ROLE
The Dispatch Manager owns the operational performance of the field-service value stream — the end-to-end flow from a customer request landing, through technical triage, scheduling and dispatch, on-site resolution, and close-out. You lead the two teams that run this flow — Technical Support and Scheduling/Dispatch — and own the processes that connect them.
The role is accountable not just for running the flow, but for instrumenting it: pinpointing where delays occur, quantifying their impact, attributing them to the responsible team, and turning that insight into corrective action so that service-level commitments are met and labour margin is protected. In short, you are accountable for how work moves through the system, not just whether individual tickets close.
KEY RESPONSIBILITIES
· Lead the teams. Manage, coach, and develop the technical support and scheduling/dispatch teams — staffing, performance, and day-to-day escalation.
· Own the processes. Design, standardize, and continuously improve how requests are triaged, resolved, scheduled, and dispatched; ensure teams work from documented, repeatable procedures.
· Instrument the flow. Isolate each source of delay, quantify its impact on service-level attainment, and present the responsible team with a clear, evidence-based path to improvement.
· Run exception management. Define how off-standard work (parts delays, no technician available, repeat visits, customer no-access, priority/immediate-response cases) is flagged, routed, and resolved — with reporting that quantifies each category.
· Drive an improvement cadence. Maintain a prioritized backlog of process improvements and a standing rhythm that works the highest-impact items first.
· Protect margin. Keep labour gross margin healthy through technician utilization, rework reduction, and efficient dispatch — balancing responsiveness against utilization rather than maximizing any single number.
· Own the system and the data. Act as operational owner and power-user of the field-service scheduling and optimization platform; drive consistent team adoption and keep data clean enough to trust.
· Report the KPIs. Understand how each metric is sourced and calculated, surface results to leadership on a regular cadence, and explain the “why” behind the movement.
WHAT YOU'LL OWN
· Design and standardization of dispatching and technical-support processes, escalation paths within both teams.
· Input and decision authority on how the dispatch automation is configured to support the operation.
· Performance management of dispatchers and technical support reps — goals, reviews, coaching, & corrective action.
Customer prioritization/tiering and escalations that reach outside the two owned teams are set with senior sign-off.
HOW SUCCESS IS MEASURED
· Time to Respond / Time to Resolve — request created to technician on-site, and request created to call closed.
· Auto-dispatch rate — percentage of calls routed without manual intervention.
· Technical support coverage of key and major accounts.
· Utilization, schedule adherence / on-time arrival, and reschedule rate — the reliability checks that respond and resolve times can mask.
Metrics are reported at median and 90th percentile and segmented consistently by priority, request type, and region.
WHAT YOU BRING
· Experience leading field-service, dispatch, or service-operations teams in a metrics-driven environment.
· Proven people leadership — coaching, performance management, and team development.
· Strong analytical & reporting skills; comfort turning operational data into decisions, holding teams accountable to it.
· Hands-on experience with field-service management or scheduling-optimization software
· A track record of process improvement and standardization.
· Clear communication and sound judgment in balancing competing priorities such as responsiveness versus utilization.
Note: all applications are appreciated, only those being considered will be contacted. We ask that you complete the psychometric assessment within your profile to better assess fit.
