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Utility Dispatcher Jobs (NOW HIRING)

Managed Staffing

Utility Dispatcher

Norfolk, VA · On-site

$26.50 - $27.50/hr

Operations Center Analyst / Utility Dispatcher (Entry Level) Location: Norfolk, VA (100% Onsite) Work Schedule: Rotating shift work on a 6-week schedule, including weekends and holidays as required ...

Cobb County, GA

Utility Dispatcher II

Marietta, GA · On-site

$18.31 - $23.34/hr

Position Information These positions answer incoming calls from Utility customers, department ... Maintains call logs, dispatch information and work orders: enters, updates and retrieves ...

New

DeKalb County

Utilities Dispatcher

Stone Mountain, GA · On-site

$19 - $26.92/hr

The purpose of this classification is to dispatch County personnel to work sites ensuring all utility work, customer service, information sharing and data is handled correctly and in a timely ...

DeKalb County

Utilities Dispatcher

Stone Mountain, GA

$19 - $26.92/hr

The purpose of this classification is to dispatch County personnel to work sites ensuring all utility work, customer service, information sharing and data is handled correctly and in a timely ...

Premier Service Co

Dispatcher

Tuscaloosa, AL · On-site

Premier is a well-known company with top-notch services in HVAC, Electrical, Plumbing and Utilities ... Dispatching Experience. "We are an Equal Opportunity Employer. All qualified applicants will ...

Premier Service Co.

Dispatcher

Tuscaloosa, AL · On-site

Premier is a well-known company with top-notch services in HVAC, Electrical, Plumbing and Utilities ... Dispatching Experience. "We are an Equal Opportunity Employer. All qualified applicants will ...

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How much do utility dispatcher jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for utility dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Utility Dispatcher, and why are they important?

To thrive as a Utility Dispatcher, you need strong organizational skills, attention to detail, and a thorough understanding of utility operations, usually supported by a high school diploma or equivalent and sometimes specialized training. Familiarity with dispatch software, GIS mapping systems, and radio communication tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills in this role. These competencies ensure effective coordination of utility crews, timely response to emergencies, and smooth operation of essential services.

How does a Utility Dispatcher typically coordinate with field crews during emergency situations?

Utility Dispatchers play a critical role in ensuring timely and efficient responses during emergencies such as power outages or gas leaks. They maintain constant communication with field crews, providing real-time updates, safety information, and logistical support. Dispatchers must quickly assess the situation, prioritize calls based on severity, and deploy the appropriate personnel and resources. Effective coordination often involves using advanced dispatch software and radio systems, as well as collaborating with other departments to restore services safely and efficiently.

What are Utility Dispatchers?

Utility Dispatchers are professionals who coordinate and monitor the distribution of essential services such as electricity, water, or gas. They communicate with field crews, respond to emergencies, and ensure that service interruptions are addressed quickly and efficiently. Utility Dispatchers use specialized software and communication systems to track usage, schedule repairs, and maintain reliable service for customers. Their role is critical in maintaining the safety and efficiency of utility operations.
More about Utility Dispatcher jobs
What cities are hiring for Utility Dispatcher jobs? Cities with the most Utility Dispatcher job openings:
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What job categories do people searching Utility Dispatcher jobs look for? The top searched job categories for Utility Dispatcher jobs are:
Utility Dispatcher jobs near you
Infographic showing various Utility Dispatcher job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.
Utility Dispatcher

Utility Dispatcher

Managed Staffing

Norfolk, VA • On-site

$26.50 - $27.50/hr

Contractor

Posted 20 days ago

Job description

Operations Center Analyst / Utility Dispatcher (Entry Level)

Location: Norfolk, VA (100% Onsite)
Work Schedule: Rotating shift work on a 6-week schedule, including weekends and holidays as required
 

Job Summary

Seeking entry-level Operations Analysts to support its Operations Center East in Norfolk, VA. This is a fully onsite role supporting outage and non-outage operations, including monitoring and dispatching trouble calls, analyzing outage data, prioritizing emergency work, and communicating with customers and internal teams.

This role is ideal for candidates with operations center, dispatch, utilities, or 911 call center experience, who can work in a fast-paced, high-pressure environment with changing priorities.

Key Responsibilities

  • Monitor, analyze, and dispatch outage and trouble calls in real time

  • Determine outage locations and appropriate response actions

  • Prioritize emergency, outage, and non-outage work for first responders

  • Analyze large data sets from multiple systems to develop action plans

  • Communicate directly with customers to assess and troubleshoot power issues

  • Provide operational support to internal and external stakeholders

  • Accurately document activities and decisions in operational systems

  • Work rotating shifts, including nights, weekends, and holidays as required

Required Skills & Qualifications

  • Ability to manage multiple tasks end-to-end in a fast-changing environment

  • Strong analytical and decision-making skills under pressure

  • Experience analyzing large data sets from multiple sources

  • Strong customer service skills with hands-on operational support experience

  • Prior dispatch experience (utilities operations centers, 911 centers, or similar)

  • Excellent verbal and written communication skills

  • Ability to collaborate effectively across cross-functional teams

Preferred Experience

  • Prior experience in:

    • Utilities operations centers

    • 911 or emergency dispatch centers

    • Power, gas, water, or energy operations