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Utility Dispatcher Jobs (NOW HIRING)

Premier Service Co

Dispatcher

Tuscaloosa, AL · On-site

Premier is a well-known company with top-notch services in HVAC, Electrical, Plumbing and Utilities ... Dispatching Experience. "We are an Equal Opportunity Employer. All qualified applicants will ...

Premier Service Co.

Dispatcher

Tuscaloosa, AL · On-site

Premier is a well-known company with top-notch services in HVAC, Electrical, Plumbing and Utilities ... Dispatching Experience. "We are an Equal Opportunity Employer. All qualified applicants will ...

Premier Service Co.

Dispatcher

Tuscaloosa, AL · On-site

Premier is a well-known company with top-notch services in HVAC, Electrical, Plumbing and Utilities ... Dispatching Experience. "We are an Equal Opportunity Employer. All qualified applicants will ...

ARCO Home Services

HVAC Dispatcher

Bedford Heights, OH · On-site

$22 - $25/hr

Coordinate inspections, utility disconnects and reconnects, callbacks, and final job approvals ... Minimum of 2+ years of dispatching, coordinating, scheduling, or administrative support experience ...

New

Arco Home Services

HVAC Dispatcher

Bedford, OH · On-site

$22 - $25/hr

HVAC Dispatcher Arco Home Services has been a trusted provider of HVAC, plumbing, and electrical ... Coordinate inspections, utility disconnects and reconnects, callbacks, and final job approvals

New

ARCO Home Services

HVAC Dispatcher

Bedford Heights, OH · On-site

$22 - $25/hr

Coordinate inspections, utility disconnects and reconnects, callbacks, and final job approvals ... Minimum of 2+ years of dispatching, coordinating, scheduling, or administrative support experience ...

New

ARCO Home Services

HVAC Dispatcher

Cleveland, OH · On-site

$22 - $25/hr

Coordinate inspections, utility disconnects and reconnects, callbacks, and final job approvals ... Minimum of 2+ years of dispatching, coordinating, scheduling, or administrative support experience ...

New

DCOMM

Dispatcher

Irving, TX

Experience working within the telecommunications, construction, utility, transportation, or service industries. * Familiarity with GPS tracking systems, dispatch software, workforce management ...

Dcomm Inc

Dispatcher

Irving, TX · On-site

Experience working within the telecommunications, construction, utility, transportation, or service industries. * Familiarity with GPS tracking systems, dispatch software, workforce management ...

Southern Company

Dispatcher I

Glen Ellyn, IL

The Dispatcher is responsible for setting up the technician's workload assignments, monitoring ... Southern Company Gas serves approximately 4.2 million natural gas utility customers through its ...

DCOMM

Dispatcher

Irving, TX · On-site

Experience working within the telecommunications, construction, utility, transportation, or service industries. * Familiarity with GPS tracking systems, dispatch software, workforce management ...

Southern Company

Dispatcher I

Glen Ellyn, IL · On-site

The Dispatcher is responsible for setting up the technician's workload assignments, monitoring ... Southern Company Gas serves approximately 4.2 million natural gas utility customers through its ...

AWP Safety

Dispatcher

Santa Ana, CA

AWP Safety is America's Traffic Control Leader, representing nearly every major public utility ... The Dispatcher's responsibilities and essential functions include responding to inbound calls ...

AWP Safety

Dispatcher

Santa Ana, CA · On-site

$25 - $26/hr

AWP Safety is America's Traffic Control Leader, representing nearly every major public utility ... The Dispatcher's responsibilities and essential functions include responding to inbound calls ...

Project Resources Group

Dispatcher

Salt Lake City, UT · On-site

$25 - $30/hr

... utility industries, including: * Back Office Processing * Technical Support * Network ... Strategically schedule and dispatch technicians to service calls, optimizing resource allocation ...

AWP Safety

Dispatcher

Santa Ana, CA · On-site

$25 - $26/hr

AWP Safety is America's Traffic Control Leader, representing nearly every major public utility ... The Dispatcher's responsibilities and essential functions include responding to inbound calls ...

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Utility Dispatcher information

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$11

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$33

How much do utility dispatcher jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for utility dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

How does a utility dispatcher typically coordinate with field crews during emergency situations?

Utility Dispatchers play a critical role in ensuring timely and efficient responses during emergencies such as power outages or gas leaks. They maintain constant communication with field crews, providing real-time updates, safety information, and logistical support. Dispatchers must quickly assess the situation, prioritize calls based on severity, and deploy the appropriate personnel and resources. Effective coordination often involves using advanced dispatch software and radio systems, as well as collaborating with other departments to restore services safely and efficiently.

What is a utility dispatcher?

Utility Dispatchers are professionals who coordinate and monitor the distribution of essential services such as electricity, water, or gas. They communicate with field crews, respond to emergencies, and ensure that service interruptions are addressed quickly and efficiently. Utility Dispatchers use specialized software and communication systems to track usage, schedule repairs, and maintain reliable service for customers. Their role is critical in maintaining the safety and efficiency of utility operations.

What are the key skills and qualifications needed to thrive as a utility dispatcher, and why are they important?

To thrive as a Utility Dispatcher, you need strong organizational skills, attention to detail, and a thorough understanding of utility operations, usually supported by a high school diploma or equivalent and sometimes specialized training. Familiarity with dispatch software, GIS mapping systems, and radio communication tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are crucial soft skills in this role. These competencies ensure effective coordination of utility crews, timely response to emergencies, and smooth operation of essential services.
More about Utility Dispatcher jobs
What cities are hiring for Utility Dispatcher jobs? Cities with the most Utility Dispatcher job openings:
What states have the most Utility Dispatcher jobs? States with the most job openings for Utility Dispatcher jobs include:
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Utility Dispatcher jobs near you
Infographic showing various Utility Dispatcher job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,823 per year, or $22 per hour.

Communications Dispatcher I (APD E911)

City of Atlanta, GA

Atlanta, GA • On-site

$21.29/hr

Full-time

This job post has expired 6 days ago. Applications are no longer accepted.

City Of Atlanta (Georgia) rating

7.9

Company rating: 7.9 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

412th of 842 rated public administrative organizations

Job description


Position open until 7/31/2026
Salary: $21.29 hourly
General Description and Classification Standards
Performs radio communication dispatch and telecommunication duties for the Atlanta Police Department. Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.
Duties include but are not limited to receives and processes calls from the public in the 911 Center. Determines the nature and location of the emergency and passes information to the appropriate dispatcher for action (fire, police, medical, other public safety). Provides information and instructions to the caller depending on the emergency circumstances. May remain in communication with the caller if needed for liaison. Keeps notes, recordings, records, etc. as required.
Supervision Received
Works under direct supervision and follows standard procedures and written instructions to accomplish assigned tasks.
Responsibilities
Essential Duties and Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.
  • Performs multiple tasks simultaneously; takes appropriate action when presented with a stressful life/death situation; remains calm under all circumstances.
  • Answers multiple telephone lines; handles all 911 calls within the Atlanta Police Department jurisdiction and processes information for dispatching as required or transfers calls to appropriate agencies. Communicates effectively and coherently with all callers to address public safety needs and provide responses as required.
  • Maintains contact with distressed callers until officers' arrival to assist; calms caller and takes control of conversation.
  • Works assigned shifts. Contacts various utility companies to resolve problems such as gas detection, power failures, etc.; contacts telephone companies for assistance in obtaining address of distressed callers.
  • Maintains field unit status at all times to ensure safety of police officers and firefighters performing activities including working accidents, hazardous incidents, traffic control, pursuits, calls in progress, working incidents, etc.
  • Communicates effectively and coherently over law enforcement and police radio channels initiating and responding to calls; issues case numbers; notifies others, such as animal control, wreckers, cabs, and utilities, when services are requested/required.
  • Dispatches emergency calls for Atlanta Fire Rescue Department and provides communications support to all Atlanta Fire Rescue units engaged in emergency and non-emergency activities.
  • Provides the general public with directions and referrals, answers to citizen complaints and concerns, and any other information requested regarding the community or situation.
  • Contacts various utility companies to resolve problems such as gas detection, power failures, etc.; contacts telephone companies for assistance in obtaining address of distressed callers.
  • Determines correct location and which units to dispatch on calls; confirms field units are responding as requested and in a timely manner.
  • Notifies agencies required to handle incident ambulance, fire, public utilities, etc.
  • Notifies supervisor of critical situations and of problems with communications equipment.
  • Maintains current field and code manuals, policy and procedures, employee handbooks, various maps, etc., for reference and/or review.
  • May perform general administrative duties as replenishing various forms, making copies, forwarding information to various departments, performs other administrative clerical tasks assigned by supervisor.
  • Uses an operator's control console, automatic number and location identifier boxes and telephones when receiving emergency and non-emergency calls; operates call playback equipment recording all calls; may change recorder tape and clean the unit.
  • May operate telecommunications device for the deaf and various radio devices for communications.
  • Responsible for monitoring a web-based platform to manage emergency and/or non-emergency entries via text, photo, and video, and efficiently accessing and relaying multi-media content pertinent to police, fire, or medical response.
  • Utilizes a computer, printer, etc., to enter, store and retrieve data, to type in/dispatch calls and to disseminate information to others on the system using knowledge of various software programs in an effective and efficient manner.
  • This position requires certifications in Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD) and Emergency Medical Dispatch (EMD) to assess and determine the proper response to various emergencies.
  • Exercises judgment and initiative in dispatching emergency calls and other requests.
  • Uses independent judgment and discretion in the handling of emergency situations, determining and deciding upon procedures to be implemented, maintaining standards, and resolving problems.
  • This position requires certifications in Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD) and Emergency Medical Dispatch (EMD) to assess and determine the proper response to various emergencies.
  • Follows standardized procedures and written instructions; however, must make immediate decisions within protocol about the nature and severity of the emergency and effectively communicate that information to dispatchers.
  • May provide coaching to newer employees.
  • May oversee temporary or contract workers as needed.
  • May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.
Qualifications
Knowledge Skills and Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.
  • Knowledge of dispatching and communication systems and local law enforcement practices, policies, and procedures.
  • Knowledge of techniques and procedures used in operating emergency communications equipment.
  • Knowledge of customer service standards and best practices.
  • Knowledge of terminology, principles, and methods utilized within the department.
  • Skill in listening and communicating exceptionally to effectively convey information verbally and in writing.
  • Skill in operating computers with demonstrated proficiency in a variety of applications and software.
  • Skill in empathetic listening techniques.
  • Ability to speak with a clear well-modulated voice.
  • Ability to remain calm under pressure and stressful working conditions during heavy workload and emergency related calls.
  • Ability to speak English rapidly, clearly, and concisely.
  • Ability to dispatch and handle emergency calls on a continuous basis under time constraints.
  • Ability to simultaneously communicate, interpret communication, and accurately enter data into a computer system.

Minimum Qualifications
Education and Experience
  • High school diploma or equivalent required.
  • 6 months experience in customer service or other direct customer contact work required. Must successfully pass a communications dispatcher performance test which includes the ability to receive, retain, and process emergency information.
  • Must pass a background investigation.
  • Must meet the requirements of the Police Officer Standards and Training for a Communications Officer within six months of appointment.
  • Must maintain certification of same will in the classification.
  • Must be willing to perform shift work.

Licensures and Certifications
  • Will be required to obtain GCIC, Telephone Cardiopulmonary Resuscitation (T-CPR), Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD) within 6 months of employment.
  • Must maintain certification of same in the classification.
  • Must complete 10 hours of Continuing Education Units (CEU) as instructed by Training.
  • Must complete and maintain First Aid/CPR certification.
  • May be required to attain and maintain certifications specific to assigned unit as a condition of continued employment.
  • Applicants must be flexible to work various shifts, nights, weekends and holidays.
  • May be required to attain and maintain certifications specific to assigned unit as a condition of continued employment.

Note: There is shift differential pay for evenings and overnight shifts.
Preferred Requirements
High school diploma plus 1-2 years of work experience in a call center, security office, or related.
Work Environment
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Lifting Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
It is the policy of the City of Atlanta ("COA") that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.
The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran's status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

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