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Dispatch Operations Manager Jobs (NOW HIRING)

Atlas Air

Dispatch Manager

Erlanger, KY · On-site

Provides operational leadership to Dispatch personnel, manages staffing and performance, oversees operational decision-making during irregular operations, and ensures compliance with established ...

New

Heidelberg Materials

Dispatch Manager

Pavilion, NY · On-site

$86K - $108K/yr

Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across New York State. * Manage and develop a team of dispatch, scheduling, and customer service ...

New

Atlas Air

Dispatch Manager

Erlanger, KY · On-site

Provides operational leadership to Dispatch personnel, manages staffing and performance, oversees operational decision-making during irregular operations, and ensures compliance with established ...

New

Heidelbergmaterials

Dispatch Manager

Pavilion, NY · On-site

$86K - $108K/yr

Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across New York State. * Manage and develop a team of dispatch, scheduling, and customer service ...

New

World Oil

Dispatch Operations Specialist

South Gate, CA · On-site

Collaborates with management to help modify routes to accommodate the needs of customers. * Cultivates strong relationships with drivers and customers to reduce service disruptions from last minute ...

Laundrylux

Service Operations Manager

Inwood, NY

This position is responsible for service strategy, technician performance, dispatch operations ... Lead and manage both internal technicians and third-party service providers. This includes ...

World Oil

Dispatch Operations Specialist

South Gate, CA · On-site

Collaborates with management to help modify routes to accommodate the needs of customers. * Cultivates strong relationships with drivers and customers to reduce service disruptions from last minute ...

Quinn Company

Regional Dispatch Supervisor

Santa Maria, CA · On-site

$70K - $81K/yr

Manage Regional Dispatch Operations: Ensure timely and accurate delivery and pickup of equipment across Quinn business units. * Coordinate Equipment Movement: Use transportation and rental software ...

World Oil

Dispatch Operations Specialist

South Gate, CA · On-site

Collaborates with management to help modify routes to accommodate the needs of customers. * Cultivates strong relationships with drivers and customers to reduce service disruptions from last minute ...

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Dispatch Operations Manager information

See salary details

$30K

$62.9K

$103.5K

How much do dispatch operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for dispatch operations manager in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
More about Dispatch Operations Manager jobs
What cities are hiring for Dispatch Operations Manager jobs? Cities with the most Dispatch Operations Manager job openings:
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Dispatch Operations Manager jobs near you
Infographic showing various Dispatch Operations Manager job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

Ready Mix Concrete Dispatch Supervisor

Titan America

Deerfield Beach, FL • On-site

Full-time

Re-posted 7 days ago

Titan America rating

6.6

Company rating: 6.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Overview
Titan Florida LLC is a leading environmentally and socially progressive heavy building materials company located in the eastern United States. Titan Florida is part of the TITAN Group, an independent, multi-regional producer of cement and other related building materials. Our products include cement, aggregate, ready-mixed concrete, and fly ash beneficiation. TITAN Group has a record of continuous growth since its establishment in 1902. It has expanded its production and distribution operations into 13 countries, employing more than 5,500 people. Our products protect human life and personal property, improve the quality of life, generate economic prosperity, and connect society.
Titan Florida LLC has an excellent opportunity for a Ready Mix Concrete Dispatch Supervisor in our Deerfiled Beach, FL office. This exempt position will report directly to the Customer Servie Ready Mix Dispatch Manager.
The Ready Mix Concrete Dispatch Supervisor is responsible for leading and overseeing daily dispatch operations across multiple ready-mix plants to ensure safe, efficient, and on-time delivery of concrete to customers. This role supervises dispatchers and/or customer service representatives, optimizes fleet utilization, drives service excellence, and ensures alignment between Operations, Sales, Quality Control, and Plant teams.
The Dispatch Supervisor plays a critical leadership role in balancing customer expectations, plant production capabilities, driver availability, and logistical constraints while driving key performance indicators (KPIs) such as On-Time Delivery (OTD), CY/DH, lost loads, and service levels.
Responsibilities
  1. Operational Leadership
  • Supervise and support daily dispatch operations across assigned plants/regions.
  • Ensure optimal scheduling and routing of drivers to maximize productivity and minimize downtime.
  • Monitor real-time order fulfillment and adjust dispatch plans as needed.
  • Oversee start-of-day planning and end-of-day reconciliation processes.
  • Manage driver wash-out decisions in coordination with system recommendations and operational needs.
  • Ensure effective communication of service alerts, plant issues, weather impacts, and jobsite delays.
  1. Team Leadership & Development
  • Directly supervise dispatchers and/or customer service representatives.
  • Conduct performance reviews, coaching sessions, and ongoing development conversations.
  • Lead daily huddles focused on safety, service levels, and performance metrics.
  • Support onboarding and training of new team members.
  • Promote a culture of accountability, professionalism, and collaboration.
  1. Customer Service Excellence
  • Ensure high levels of customer satisfaction through proactive communication.
  • Support resolution of escalated service issues.
  • Collaborate with Sales and Operations to manage high-priority placements and large pours.
  • Monitor call center performance metrics including service level, response times, and abandoned calls.
  • Reinforce customer-focused behaviors across the team.
  1. Performance Management & KPIs
  • Monitor and analyze key operational metrics, including:
    • On-Time Delivery (OTD)
    • Cubic Yards per Driver Hour (CY/DH)
    • Lost Loads
    • Truck Turn Time
    • Driver Productivity
    • Call Center Service Levels
  • Identify trends and implement process improvements.
  • Prepare reports and dashboards for leadership review.
  • Support continuous improvement initiatives and digital optimization tools.
  1. Cross-Functional Coordination
  • Partner closely with:
    • Plant Managers
    • Operations Managers
    • Sales Managers
    • Quality Control
    • Fleet Maintenance
  • Participate in planning meetings for large placements.
  • Support implementation of technology platforms (dispatch systems, telematics, optimization tools).
  • Align dispatch decisions with company safety, financial, and operational goals.
  1. Safety & Compliance
  • Reinforce safety-first culture in all dispatch decisions.
  • Ensure compliance with DOT regulations, driver hours, and company policies.
  • Support incident review and root cause analysis when applicable.

Qualifications
Education & Experience
  • High school diploma required; Bachelor's degree preferred.
  • 3-5+ years of experience in ready-mix concrete dispatch or logistics.
  • 1-3+ years of supervisory or leadership experience preferred.
  • Experience managing multi-plant or high-volume dispatch operations strongly preferred.

Core Competencies
  • Strong operational decision-making
  • High sense of urgency and situational awareness
  • Advanced problem-solving skills
  • Data-driven mindset
  • Clear and concise communication
  • Conflict resolution
  • Leadership and coaching ability
  • Ability to perform under pressure in fast-paced environment
  • Strong organizational skills

Titan Florida is committed to providing Equal Employment Opportunity (EEO) to all qualified persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a Disabled Veteran, Three-Year Recently Separated Veteran, Armed Forces Service Medal Veteran, Active Duty Wartime or Campaign Badge Veteran, or other protected status.

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