Dispatch Operations Manager Jobs in Massachusetts

WE HELP MAKE YOUR WORLD A SAFER PLACE

Securitas Security Services is seeking an experienced and highly organized Operations Supervisor - Mobile Dispatcher to lead our elite Mobile Security Operations team throughout Massachusetts as part of our Northern New England portfolio. This position will be based out of our Wilmington, MA Office.

This is a hands-on operational leadership role overseeing mobile security personnel, dispatch functions, camera monitoring activities, vehicle fleet management, and after-hours response operations. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and can confidently make critical decisions during overnight hours when immediate operational support is essential.

Reporting directly to the Area Vice President, this position is responsible for ensuring exceptional service delivery across a diverse client portfolio while maintaining the highest standards of security operations, regulatory compliance, employee engagement, and client satisfaction.

This role is best suited for a professional who enjoys working nights, has strong attention to detail, and can effectively manage multiple priorities while supporting a geographically dispersed mobile workforce.

Salary: $70,000 Annually

Primary Schedule: Tuesday - Saturday, 6:00 PM - 2:00 AM

Due to the 24/7 nature of security operations, flexibility is required to respond to urgent operational matters, client needs, and emergency situations. The Operations Supervisor serves as a key leader during overnight hours and must be comfortable making real-time decisions that impact personnel, clients, and service delivery.

RESPONSIBILITIES INCLUDE:

• Provide leadership, coaching, development, and performance management to Mobile Field Supervisors and Mobile Security Officers.
• Oversee daily operations of an elite mobile security unit supporting a diverse portfolio of clients throughout Massachusetts.
• Serve as the primary operational point of contact during overnight hours for mobile officers, clients, and branch leadership.
• Manage dispatch operations, including route coordination, officer deployment, incident response, and emergency communications.
• Monitor security systems, technology platforms, GPS tracking, reporting systems, and camera-monitoring activities to ensure operational effectiveness.
• Ensure all mobile patrol activities, alarm responses, lock/unlock services, inspections, and client-specific tasks are completed according to established standards.
• Coordinate staffing needs by proactively managing call-outs, shift vacancies, and emergency coverage requirements.
• Conduct field inspections, quality assurance reviews, and compliance audits to ensure consistency and service excellence.
• Maintain accountability for fleet operations, vehicle inspections, vehicle maintenance scheduling, and compliance with company vehicle policies.
• Investigate incidents, identify root causes, and implement corrective actions as necessary.
• Ensure all operations are conducted in accordance with company policies, state regulations, licensing requirements, and client-specific procedures.
• Promote a culture of professionalism, accountability, safety, and operational excellence.
• Maintain accurate payroll records, employee documentation, scheduling records, operational reports, and client communications.
• Build and maintain strong client relationships through consistent communication, responsiveness, and proactive service management.

• Respond to incidents and emergencies, utilizing sound judgment and effective problem-solving skills to ensure business continuity.

Education/Experience:

College Degree and/or three (3) years of experience in personnel management, security operations, law enforcement, military leadership, dispatch operations, or a related field.

Additional relevant experience may be substituted for education on a year-for-year basis.

Preferred Qualifications:

• Mobile Security Operations management experience.
• Multi-site scheduling and workforce management experience.
• Dispatch, communications center, or emergency response coordination experience.
• Experience managing vehicle fleets and mobile personnel.
• Experience working overnight operations in a 24/7 environment.
• Knowledge of Massachusetts security regulations and operational compliance standards.
• Strong technology aptitude, including experience with workforce management systems, GPS tracking platforms, camera monitoring systems, and reporting software.

Competencies (as demonstrated through experience, training, and/or testing):

• Thorough understanding of mobile security operations and service delivery.
• Strong leadership and supervisory skills with the ability to motivate and develop high-performing teams.
• Exceptional organizational and time management skills.
• Strong attention to detail and commitment to operational accuracy.
• Ability to effectively monitor and manage multiple assignments simultaneously.
• Advanced problem-solving and critical-thinking abilities.
• Ability to remain calm, professional, and decisive during emergencies and high-pressure situations.
• Strong technology proficiency, including scheduling software, reporting platforms, camera systems, GPS monitoring, and mobile workforce applications.
• Excellent verbal and written communication skills.
• Knowledge of security industry compliance standards and best practices.
• Strong customer service orientation with a focus on client retention and satisfaction.
• Ability to work independently during evening and overnight hours while supporting a geographically dispersed operation.

At Securitas, our core values are Integrity, Vigilance, and Helpfulness. These values guide how we protect our clients' people, property, and information.

Securitas offers paid training, weekly pay, and access to company benefits and employee programs. Benefit eligibility may vary based on employment status.

Securitas is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

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